AS 1.6.4 crashes when trying to sort TIDAL playlist

Studio
1

I access a TIDAL playlist in AS 1.6.4. As soon as I click on a column to sort by (title, artist, album) AS crashes instantly.

2

Hello @TazLondon,

We don’t have this issue on our side. Are you using MacOS or Windows 10? Are you using the latest version of your OS?

3

macOS latest version 11.5.2.

4

I think I might the completely uninstall AS and reinstall it. Is there a post that documents the full procedure for reinstalling AS?

5

You just need to trash the app and download it again here: Download - Audirvana

1 Like
6

Thanks, Damien. By the way, there’s a typo in your link but I know what you meant.

7

I corrected it. If you still get this issue after doing the reinstall, we may need your database to reproduce your issue.

1 Like
8

Hi Damien. I reinstalled 1.6.4 but AS still crashes. I did not have to enter any information after the reinstall. All of my old configuration was stored somewhere and reused. Is there a way to completely remove all traces of AS on macOS and start again from scratch?

9

So it may be database related. To go to it with the Finder:

  1.  Open its Go menu

  2.  Pressing the option (or alt) key, and maintain it pressed. This reveals the Library command in this Go menu.

  3.  Click on this Library command

  4.  In the Finder window that opens, navigate into Application Support, then Audirvana

  5.  You’ll find there the file AudirvanaDatabase.sqlite

Special Warning : When you delete the file AudirvanaDatabase.sqlite, you will lose all the Playlists and Favorites you created in Audirvana. However, you can back-up all those Playlists by exporting them before deleting the database file.

Can you please send us a copy of it at support@audirvana.com so we can take a look at it?

10

The file was 107MB. I have tried to send it via email.