Audio start error

[McQueen]

Hello,

i have restarted several times Audirvana, but i cannot read any file in my library.
i did not change my setup since last time, but don’t know why it is not working

please find the debug info
Audirvana 3.5.40

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: W:\Audirvana
Library database path: C:\Users\jdagr\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 11346MB

Local Audio Engine:ASIO 2 driver version 3

Preferred device:
Realtek Digital Output (Realtek® Audio)
Model UID:Realtek Digital Output (Realtek® Audio)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f57b6ffd-601b-43df-9aec-4073836d79e0}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Realtek ASIO Manufacturer:
Model UID:Realtek ASIO UID:Realtek ASIO

4 available sample rates up to 192000Hz
44100
48000
96000
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to MQA Decoder
DSD capability: Unhandled
Device audio channels
Multichannel: 8 channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox63f, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Channel 2 mapped to 2
Channel 3 mapped to 3
Channel 4 mapped to 4
Channel 5 mapped to 5
Channel 6 mapped to 6
Channel 7 mapped to 7

Audio channels in use
Number of channels: 8
Use as stereo device only: Yes
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
8 ch Integer PCM 24bit little endian 44.1kHz
8 ch Integer PCM 24bit little endian 48kHz
8 ch Integer PCM 24bit little endian 96kHz
8 ch Integer PCM 24bit little endian 192kHz

Local devices found : 1
Device #0: Realtek ASIO Manufacturer: Model UID: Realtek ASIO UID: Realtek ASIO

UPnP devices found : 0

thanks for your help

best regards

[Antoine]

@McQueen

Local Audio Engine:ASIO 2 driver version 3

Hello @McQueen, Can you try to change from ASIO to WASAPI in the audio output selection of Audirvana and try to play a song?

[McQueen]

yes,
the message is : impossible de démarrer integer mode

Audirvana 3.5.40

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: OFF
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: W:\Audirvana
Library database path: C:\Users\jdagr\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 11346MB

Local Audio Engine:WASAPI

Preferred device:
Realtek Digital Output (Realtek® Audio)
Model UID:Realtek Digital Output (Realtek® Audio)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f57b6ffd-601b-43df-9aec-4073836d79e0}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 192kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Realtek Digital Output (Realtek® Audio) Manufacturer:
Model UID:Realtek Digital Output (Realtek® Audio) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f57b6ffd-601b-43df-9aec-4073836d79e0}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

0 available sample rates up to 0Hz
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to MQA Decoder
DSD capability: Unhandled
Device audio channels
Multichannel: 8 channels
Preferred stereo channels L:0 R:1
Channel bitmap: Oxff, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Channel 2 mapped to 2
Channel 3 mapped to 3
Channel 4 mapped to 4
Channel 5 mapped to 5
Channel 6 mapped to 6
Channel 7 mapped to 7

Audio channels in use
Number of channels: 8
Use as stereo device only: Yes
Simple stereo device: No

1 output streams:
Number of active channels: 8, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Channel #2 :Stream 0 channel 2
Channel #3 :Stream 0 channel 3
Channel #4 :Stream 0 channel 4
Channel #5 :Stream 0 channel 5
Channel #6 :Stream 0 channel 6
Channel #7 :Stream 0 channel 7

Local devices found : 3
Device #0: Realtek Digital Output (Realtek® Audio) Manufacturer: Model UID: Realtek Digital Output (Realtek® Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f57b6ffd-601b-43df-9aec-4073836d79e0}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: DELL S2719DC (NVIDIA High Definition Audio) Manufacturer: Model UID: DELL S2719DC (NVIDIA High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{317f37ad-160d-4d8e-87d0-00f24ba2dcb7}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: DELL S2719DC (NVIDIA High Definition Audio) Manufacturer: Model UID: DELL S2719DC (NVIDIA High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{fa470f77-87e6-4c4b-b7e7-db2ad06cf9d7}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 0

[Antoine]

Can you check in your advanced audio settings in Windows 10 if you have those settings enabled?

[McQueen]

Dear Damien
i have looked, and all is ok.
i must say i didn’t change the setup.
It is not working.
for example, VLC is working correctly.

regards

[Antoine]

Hello @McQueen, can you make a screenshot of your device properties in Windows like the one above?

[McQueen]

[McQueen]

for the moment, i cannot use my speakers except if i change to bluetooth mode. (Ruark R1 MK2)
again i did not modify my setup.
other software are ok (like tidal or VLC)

regards

[McQueen]

[McQueen]

i have made two screenshot.
one with WASAPI : integer mode message
one with ASIO: erreur au démarrage de la lecture audio
It seems there is a problem with optical audio output with Audirvana.
i use for example same configuration with TIDAL or VLC or other software but no problem.
here it is not connected.

[Antoine]

Pouvez-vous nous envoyer votre fichier log à support@audirvana.com?

Il peut être présent dans deux emplacements :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana