Okay, I will need your log file and your dmp file, those file can be found here:
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana
You can send it by mail at support@audirvana.com, if your attachment is more than 20MB, send a mail so I can give you a link to upload your file.
I had 3.5.37 working okay after going to Windows settings - Apps - Advanced Options menu and selecting “reset”.
Now with the 3.5.38 update I had the same thing happen again. At least the good news is after going through the reset process again it now seems to be working again.
Same problem here too with 3.5.38. Locks up if started in Artist View tab just as the pic. shows. I performed all the maintenance procedures. No change.
Additional info: I added new music to my library yesterday for the first time in a long time, certainly the first time in 3.5.38. Did not add anything new in version 3.5.37. I’m guessing this triggered it. The new music showed up fine and played without a problem. Today is the first time Audirvana was restarted.
Any word on this? I sent in my DB and all that was requested two weeks ago so the issue could be duplicated and it is still not patched. I have to manually delete and re-add my music library every time I add a new album. And it still locks up unless I click out of the library at start up.
I really only use Audirvana now for Qobuz because local files are not worth the problem.
Hello Everyone, sorry to not come back to you earlier, we tried to reproduce the issue you have on our side but for the moment we couldn’t managed to reproduce it. Since we tried with tracks that have been stored locally and found that the people who sent database to us are likely to use external device, I would like to know if there i a common pattern in your issue.
That said, are you using a external or a NAS drive to store your audio files? What is the system format used for the storing device? The system format information can be seen in the Disk Management of Windows 10 (right-click on the windows icon and select Disk Management to open it).
We really need this information to manage reproducing this setup and fix this issue.
No external disk or NAS with my issue. All files are stored locally on an internal hard disk with NTFS formatting. The disk is separate from the system disk that Audirvana is installed on.