Dear Audirvana Team,
After switching from Mac to Windows, I am extremely disappointed with Audirvana. Audirvana Studio simply doesn’t run reliably on two of my computers. To be honest, in over 30 years, I have never encountered software that crashes so often and is so completely unreliable.
Can I send you some sort of log (if so, where can I find it?) so you can assist me further? Studio randomly shuts down after a few tracks.
Thanks for your help
Best
Dominik
Hi @domiji,
If you encountered a crash, please send us audirvana_studio.dmp and audirvana_studio.log file at [email protected]
It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana
to show AppData folder:
Hello Antoine,
Thank you for your quick response.
In the meantime, I’ve stumbled upon a small phenomenon. The crash happens almost exclusively when a song is being loaded. Strangely enough, though, this only occurs when streaming via Qobuz. So far, I haven’t been able to reproduce a single crash with Tidal.
Just a guess on my part:
Audirvana tries to load the song from Qobuz and then send it to the DAC via Kernel-Streaming, but the response time from Qobuz is too slow?
Thanks and best regards,
Dominik
Hello @Antoine ,
the crash happens before the song is loaded or the waveform “starts”. The weird thing is that i wasn’t able to reproduce a single crash with songs from Tidal. It only happens with Qobuz songs.
Hi @domiji,
To make sure we are on the same page when you are talking about a crash, do you have the software closing automatically and generating an audirvana_studio. dump on your desktop?
Hi @Antoine
I’ll try to explain it in more detail:
Audirvana tries to load a song via Qobuz, and even before the waveform appears, Audirvana starts to freeze and then crashes. After that, the program simply closes. An audirvana_studio.dump file is not generated on the desktop.
When playing with Tidal, Audirvana has been running smoothly since this morning.
Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and reproduce your issue. After you reproduce it, click 'Stop Log Session’ and send me the audirvana_studio.log file you can find by clicking the 'Open Log Folder’ button at [email protected]?
Hello @Antoine
thanks for your quick replies 
As far as i can tell, Audirvana really only crashes when Qobuz Songs are played. The logfile told me this:
2024-09-24 12:18:18.917 [debug]: FLAC decoder: HTTP reader returned less bytes 6835 than requested 8192
2024-09-24 12:18:20.212 [debug]: FLAC decoder: HTTP reader returned less bytes 1985 than requested 8192
2024-09-24 12:19:00.779 [debug]: FLAC decoder: HTTP reader returned less bytes 6578 than requested 8192
But most of the time Audirvana isn’t able to write anything to the logfile. Maybe because it simply freezes.
I’m sorry, but I’ve now canceled my subscription. I experienced so many bugs and crashes today that i am so frustated about Studio. This was my third attempt with Audirvana, and it just doesn’t work. As an early adopter, I already had issues with the release of Studio, a year later it was still a buggy disaster, and now in 2024, it’s still almost unusable. As a result, I’ve reactivated my Roon subscription and am happy to have a trouble-free software experience.
Antoine, thank you for your help. The support from Audirvana has always been very good, quick, and friendly.
Best regards,
DomiJi
You must ask yourself why many satisfied Audirvana + Windows users that have Qobuz subscriptions do not experience the behavior that you are experiencing… Is it really Audirvana software or is it something in your system configuration that is precipitating this behavior?
