Audirvana Origin start not OK

JvI · July 4, 2022, 9:43am

AO-Start-NOK

How to resolve ?

JvI · July 4, 2022, 10:13am

I already did an uninstall/install; no effect. I am on Windows 11.

JvI · July 4, 2022, 1:43pm

in the meantime:

System Recovery (no effect)
Harddisk Image reloaded (Audirvana Origin starts correct)

Antoine · July 4, 2022, 2:17pm

Hello @JvI,

Can you send us your audirvana.dmp and audirvana.log file at support@audirvana.com?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:

JvI · July 4, 2022, 5:15pm

sorry Antoine, no dmp- or log-file available anymore (after reloading the harddisk image). If the problem happens again, I will save those files first !

Is it perhaps an option to give those files an other location (like the database) ?

Antoine · July 5, 2022, 7:10am

They will always be there, you can’t change where they are stored, sorry