Curious behaviour of greyed out 'unavailable' tracks

My music files are on an external HDD - I now have two entries in the Audirvana library, one greyed out as unavailable, one active - ie: all tracks duplicated (see screen shot). All these files play in sequence. When I deleted the libraries, the greyed out files remained, and they could all be played. This is bizarre. Rescanning, resyncing, rebooting, etc. do not fix the problem. Any solution?

Hello @gfburgess,

Are you using Audirvana 3.5.38?

Yes: 3.5.38.

Here’s the debug info, if it helps.

Audirvana Mac Version 3.5.38 (3568)
macOS 10.15.5 with 16384MB RAM

Registered to Gregory F Burgess

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: /Volumes/4TB SSD/Music/Digital Audio
AUTO: /Users/gburgess/Music/DSD Audio
iTunes/Music library synchronization: not synchronized
Library database path: /Users/gburgess/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 15360MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Disabled

Preferred device:
Qutest
Model UID:Qutest:245F:0815
UID:AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2

Active Sample Rate: 96kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
ID 0x4f Qutest Manufacturer:Chord Electronics Ltd
Model UID:Qutest:245F:0815 UID:AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2

11 available sample rates up to 768000Hz
32000
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Audio buffer frame size : 29 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to MQA Renderer
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x50 2 channels starting at 1
22 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz

22 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz

Local devices found : 2
Device #0: ID 0x4f Qutest Manufacturer: Chord Electronics Ltd Model UID: Qutest:245F:0815 UID: AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2
Device #1: ID 0x49 Mac mini Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice

UPnP devices found : 5
Device #0: ID 0x0 HEOS Link UID: uuid:04fc3439-441c-1bd1-0080-0005cde21752 Location: http://10.1.1.30:60006/upnp/desc/aios_device/aios_device.xml
Device #1: ID 0x0 HEOS Link UID: uuid:c26e55dd-e8a0-18f8-0080-0005cde21752 Location: http://10.1.1.30:60006/upnp/desc/aios_device/aios_device.xml
Device #2: ID 0x0 HEOS Link UID: uuid:301913d1-702e-19b7-0080-0005cde21752 Location: http://10.1.1.30:60006/upnp/desc/aios_device/aios_device.xml
Device #3: ID 0x0 HEOS Link UID: uuid:26d025ea-cc75-eef5-96ea-37cdfb8099fe Location: http://10.1.1.30:60006/upnp/desc/aios_device/aios_device.xml
Device #4: ID 0x0 HEOS Link UID: uuid:a0eb5dfb-d23d-d8aa-3871-662e44b7746c Location: http://10.1.1.30:60006/upnp/desc/aios_device/aios_device.xml

Same stuff here, got a few albums that appears twice in the library, once greyed out and once “normally”…

Hello @gfburgess, can you remove this folder and add it again?

Yes, I’ve done that. The problem remains.

Somehow, the library file has been corrupted in one way or another (as is usually the case with duplicates). I removed the current folder and, just to see what would happen, I synced to my NAS, which I use for backup. After syncing, all albums were duplicated (one active, one greyed). The only option was to delete the library file and sync monitored folders again to rebuild it (not something I’d like to do, with over 2TB of audio files to sync, and the loss of playlists). Now, when the SSD is ejected, all audio files are greyed; when remounted, they are white (with no greyed duplicates).

Thanks for looking at this. And keep up the fine work with Audirvana. But the audio library is delicate creature and needs to be treated with much tenderness. If only there were some way of troubleshooting and/or editing it.

Hello @gfburgess, unfortunately you will have to delete the database as the duplicates will still remain if you don’t do that as they are memorized by the database.