Error Loading Track

I am new to Audirvana and just installed a trial license.

Everything works fine, except playing Tidal MQA files from Norah Jones.
My set-up: imac with Audirvana --> Hegel H190 via upnp.

Playing MQA files in general works fine to the Hegel which is set as “non MQA”. However, when playing Norah Jones MQA files, I get “error loading track” when trying to play the first song. Strangely enough playing the second track and the following tracks work fine.
Also playing to another upnp renderer, or using the imac internal output work fine, also for the first song.

I am very confused by this.
Any help is much appreciated.

In case I posted this into the wrong category, please feel free to re-allocate


Hello @Jans, with which song did you have this issue? I would like to reproduce your issue on my side.

I got it with several tracks of Norah Jones, eg first song “My heart is full”, or “Wish I could” on “Not Too Late”. The problem occurs with the MQA version, not the regular version. Strangely enough, the second track on this Albums do play correctly. Very strange

I also got is with Jamie Cullum. See screen shot.

Can you send me a copy of the “Debug Info” while you are connected to your Hegel? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info Audirvana button automatically copies all its content, all you have to do is paste it in response to this message

Hi Damien,
I cannot send you the debug info. I got a message saying that as a new member I cannot have more than 2 links in a post.
I tried to send you the info directly, but that didn’t work either.

Any suggestions

I changed your profile, you should be able to do it now :slight_smile:

Here you go

Audirvana Mac Version 3.5.29 (3559)
macOS 10.15.3 with 8192MB RAM

Trial version using demo license


Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

Sync list: 1 folders
AUTO: /Users/janschotte/Music/Music Library
iTunes/Music library synchronization: not synchronized
Library database path: /Users/janschotte/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Preferred device: H190_Living Model UID:Hegel H190_Living UID:uuid:225cf2b8-1dd2-11b2-847e-532404d667bc

Selected device:
UPnP device at
ID 0x0 H190_Living Manufacturer:Hegel
Model UID:Hegel H190_Living UID:uuid:225cf2b8-1dd2-11b2-847e-532404d667bc

6 available sample rates up to 192000Hz
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: No
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
12 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz

0 physical formats

Current device transportInfo:
CurrentTransportState: NO_MEDIA_PRESENT
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:03:06.000
PlayMedium: NONE

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions TransportState string STOPPED PAUSED_PLAYBACK PLAYING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED PlaybackStorageMedium string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK NONE RecordStorageMedium string NOT_IMPLEMENTED PossiblePlaybackStorageMedia string UNKNOWN CD-DA DVD-VIDEO HDD NETWORK PossibleRecordStorageMedia string NOT_IMPLEMENTED CurrentPlayMode string NORMAL SHUFFLE REPEAT_ONE REPEAT_TRACK REPEAT_ALL NORMAL TransportPlaySpeed string 1 RecordMediumWriteStatus string NOT_IMPLEMENTED CurrentRecordQualityMode string NOT_IMPLEMENTED PossibleRecordQualityModes string NOT_IMPLEMENTED NumberOfTracks ui4 0 1 CurrentTrack ui4 0 1 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 CurrentTransportActions string LastChange string A_ARG_TYPE_SeekMode string ABS_COUNT TRACK_NR REL_TIME A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4

Current device RootDevice description:

<?xml version="1.0"?> 1 0 DMR-1.50 QPlay:2 urn:schemas-upnp-org:device:MediaRenderer:1 H190_Living Hegel H190 H190 1.0 uuid:225cf2b8-1dd2-11b2-847e-532404d667bc urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /RenderingControl.xml /RenderingControl /RenderingControl/eventSub urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /AVTransport.xml /AVTransport /AVTransport/eventSub urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /ConnectionManager.xml /ConnectionManager /ConnectionManager/eventSub urn:schemas-tencent-com:service:QPlay:1 urn:tencent-com:serviceId:QPlay /QPlay.xml /QPlay /QPlay/eventSub

UPnP devices found : 3
Device #0: ID 0x0 H190_Living UID: uuid:225cf2b8-1dd2-11b2-847e-532404d667bc Location:
Device #1: ID 0x0 Keuken UID: uuid:6245175b-82bd-40f6-b133-5a9c75a19ad1 Location:
Device #2: ID 0x0 UID: uuid:7c4a3491-7139-42ed-9209-61d88eae9e68 Location:

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 5460MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 1
Device #0: ID 0x2e Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:130 UID: AppleHDAEngineOutput:1F,3,0,1,2:0

Hi Damien,

I posted the same question in the Hegel User group on Facebook. Some else also tested this, and got the same issue.

Thanks for your questions and support to help this resolved


Update: I tried it from a different iBook. Same result. upnp shows same behaviour. USB works as expected

Solved: limiting the max. PCM Rate for the H190 did the trick. It still feels as a workaround to me, but at least, I can now use Tidal in Audirvana without running into trouble!