Frozen on loading first track

Legacy versions Windows
1

Hello,

I am evaluating the app, it doesn’t go to well…
was running ok for a fes hours
then now it is frozen on “loading first track”

also, i have some heos speakers,
and they appear 4-5 times in the list (while listed correctly once only in the windows network)

debug info (i cannot post it here, the forum refuses the message, too many cars lol)
https://justpaste.it/6jybl

multiple speakers https://www.screenpresso.com/=IhVyb

thanks,

2

This with HEOS devices is known issue. You cam try to reset the HEOS device and start again.

Make sure you’re running the latest firmware.

3

thanks,

but this is happening with the bose home speaker, not heos…

what do you mean by “resettingthe heos” ?

4

how much memory(RAM) do you have in your computer?

This is an issue that has been reported to HEOS, long story short their answer was that we need to incorporate HEOS in Audirvana which is a heavy process and we have improvements that need to be done that are more critical than this one.

5

16GB ram, SSD & I7 latest gen…
i retried opening it, and now it lost the connection to tidal.

enough, I gave up, and went to ronn, so i can listen some music
will check back next year i guess.

regards,