Music stops at end of track

[rlw6534]

When playing to my Hiby R3 Pro, music stops frequently at the end of a track and ultimately Audirvana give a “Request Error” pop up error. I have tried the raw pcm, unwanted stops and gapless playback options but the issue persists. Any idea how I can get this to work reliably?

Audirvana Studio 2.8.4 (20804)

Windows 10 (19045) with 8GB physical RAM

Connected account of : Richard Wright

NETWORK
Status: available
Available network interfaces:
rlw6534 ({714eb56c-abd2-42f4-a903-2d71e195b1fb}) is private
Windows Defender Firewall status for this instance of Audirvana Studio
Active profile types: all
Private profile:
Firewall: enabled
Inbound: allowed
Outbound: allowed
Notifications: enabled
Public profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 3 folders
AUTO: \DiskStation\Additional Music
AUTO: \DiskStation\music
AUTO: \DiskStation\public\music\VA - Astell&Kern-MQS Blue Note 75th Anniversary Collection (2014)
Library database path: C:\Users\rlw65\AppData\Local\Packages\Audirvana.Audirvana-4118-9684-d80dbb7827cd_q3nymrkmej12j\LocalCache\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 4052

Remote Control server:
Listening on fd71:b9:926a:8046:c250:363:a68c:cc21 on port 54286

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
TIDAL: Connected as PREMIUM

APPEARANCE SETTINGS:
UI theme: dark
Font size: regular
Language: System language
Show album covers in tracks list: yes
Source list sorted:
My Music
Radios
Podcasts
Streaming
Local
Startup view: My Music: Albums
Show local extended in source list: yes
Use media keys: yes
Use media keys for volume control: yes
Use legacy Bonjour protocol: no
Number of paired remotes: 3
Remote pairing code required: yes
Screen saver disabled: no

=================== AUDIO DEVICE ========================

Active method: UPnP

Preferred device: [UPnP] HiBy R3PRO Model UID:HiBy Music HiBy MediaRender UID:uuid:HiByMusic-b955ef9e-2b4c-4b30-9

Currently playing to UPnP device at 24 bits 44.1kHz
Selected device:HiBy R3PRO
Manufacturer: HiBy Music
Model name: HiBy MediaRender
Model UID: HiBy Music HiBy MediaRender
UID: uuid:HiByMusic-b955ef9e-2b4c-4b30-9
UPnP device at http://192.168.50.152:49152/description.xml

8 available sample rates up to 384000Hz
44100
48000
88200
96000
176400
192000
352800
384000

Volume control: Yes
Max volume alert: Disabled

MQA capability
Auto-detect MQA devices: No
Not automatically detected, user set to not MQA

DSD capability
Unhandled (PCM conversion) with boost gain of 6dB

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

UPnP set capabilities
Maximum PCM frequency set: 384000Hz
Maximum PCM bitdepth set: 24
Not native DSD capable
Avoid RAW PCM streams: No
Unwanted playback stop workaround: No

UPnP / DLNA supported protocols :
http-get::audio/mpeg:
http-get::audio/wav:
http-get::audio/flac:
http-get::audio/ape:
http-get::audio/aac:
DLNA 1.5: No
Native Gapless playback: Yes
Universal Gapless playback active: No
Missing events workaround: Yes
Can play native DSD: No
Volume Control: scalar
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz finite length
2 ch Integer PCM 24bit little endian 44.1kHz finite length
2 ch Integer PCM 16bit little endian 88.2kHz finite length
2 ch Integer PCM 24bit little endian 88.2kHz finite length
2 ch Integer PCM 16bit little endian 176.4kHz finite length
2 ch Integer PCM 24bit little endian 176.4kHz finite length
2 ch Integer PCM 16bit little endian 352.8kHz finite length
2 ch Integer PCM 24bit little endian 352.8kHz finite length
2 ch Integer PCM 16bit little endian 48kHz finite length
2 ch Integer PCM 24bit little endian 48kHz finite length
2 ch Integer PCM 16bit little endian 96kHz finite length
2 ch Integer PCM 24bit little endian 96kHz finite length
2 ch Integer PCM 16bit little endian 192kHz finite length
2 ch Integer PCM 24bit little endian 192kHz finite length
2 ch Integer PCM 16bit little endian 384kHz finite length
2 ch Integer PCM 24bit little endian 384kHz finite length

Current device transportInfo:
CurrentTransportState: TRANSITIONING
CurrentTransportStatus: OK
CurrentSpeed: 1

Current device MediaInfo:
NrTracks: 1
MediaDuration:
CurrentURI: http://192.168.50.97:49152/audirvana/audio_f_53.wav
CurrentURIMetadata:

dc:titleThe Fruit of the Fall</dc:title>
dc:creatorHoly Tongue</dc:creator>
upnp:artistHoly Tongue</upnp:artist>
<upnp:author role=“Composer”>Al Wooton</upnp:author>
upnp:genreElectronic</upnp:genre>
upnp:albumArtURIhttp://static.qobuz.com/images/covers/ta/f0/lf5d72gdbf0ta_600.jpg</upnp:albumArtURI>
upnp:albumThe Tumbling Psychic Joy of Now</upnp:album>
upnp:originalTrackNumber3</upnp:originalTrackNumber>
upnp:classobject.item.audioItem.musicTrack</upnp:class>
http://192.168.50.97:49152/audirvana/audio_f_53.wav

nextURI: 
nextURIMetadata: 
PlayMedium: NETWORK
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current transport actions:

Current device AVT service description:

<?xml version="1.0"?> 1 0 urn:schemas-upnp-org:device:MediaRenderer:1 /renderpres.html HiBy R3PRO HiBy Music http://www.hiby.com/ HiBy MediaRender 0.0.1 HiBy MediaRender http://www.hiby.com/ uuid:HiByMusic-b955ef9e-2b4c-4b30-9 image/png 64 64 24 /usr/resource/upnp/64x64.png image/png 128 128 24 /usr/resource/upnp/128x128.png urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /upnp/rendertransportSCPD.xml /upnp/control/rendertransport1 /upnp/event/rendertransport1 urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /upnp/renderconnmgrSCPD.xml /upnp/control/renderconnmgr1 /upnp/event/renderconnmgr1 urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /upnp/rendercontrolSCPD.xml /upnp/control/rendercontrol1 /upnp/event/rendercontrol1 http://192.168.50.152:49152/

Current device RootDevice description:

<?xml version="1.0"?> 1 0 urn:schemas-upnp-org:device:MediaRenderer:1 /renderpres.html HiBy R3PRO HiBy Music http://www.hiby.com/ HiBy MediaRender 0.0.1 HiBy MediaRender http://www.hiby.com/ uuid:HiByMusic-b955ef9e-2b4c-4b30-9 image/png 64 64 24 /usr/resource/upnp/64x64.png image/png 128 128 24 /usr/resource/upnp/128x128.png urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /upnp/rendertransportSCPD.xml /upnp/control/rendertransport1 /upnp/event/rendertransport1 urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /upnp/renderconnmgrSCPD.xml /upnp/control/renderconnmgr1 /upnp/event/renderconnmgr1 urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /upnp/rendercontrolSCPD.xml /upnp/control/rendercontrol1 /upnp/event/rendercontrol1 http://192.168.50.152:49152/

UPnP devices found : 4
Device #0: Denon AVR-S650H
UID: uuid:57a3a1e3-b992-1414-0080-0005cddebf96
Location: http://192.168.50.130:60006/upnp/desc/aios_device/aios_device.xml
Manufacturer: Denon
Model name: Denon AVR-S650H
Device #1: Pace RVU Client MediaRenderer
UID: uuid:MediaRenderer-44_AA_F5_74_3B_CB
Location: http://169.254.9.212:63445/upnp/xml/devices/MediaRenderer1.xml
Manufacturer: Pace
Model name: C61K
Device #2: Family Room TV (DLNA)
UID: uuid:11b93485-0d64-705a-0000-00001f4f7a1b
Location: http://192.168.50.249:34712/dev/11b93485-0d64-705a-0000-00001f4f7a1b/desc.xml
Manufacturer: Bubblesoft
Model name: BubbleUPnP Google Cast DLNA renderer
Device #3: HiBy R3PRO
UID: uuid:HiByMusic-b955ef9e-2b4c-4b30-9
Location: http://192.168.50.152:49152/description.xml
Manufacturer: HiBy Music
Model name: HiBy MediaRender

Local

Max. memory for audio buffers: 3584MB

Local Audio Engine: KernelStreaming

Local devices found : 1
Device #0: DENON-AVR (Intel(R) Display Audio)
Manufacturer: Intel(R) Corporation
Model UID: HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{3f9153f9-9e01-40ed-991b-6bf9e92bd43c}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Audio Device on High Definition Audio Bus

Chromecast

Chromecast devices found : 1
Device #0: Family Room TV
ID: DnsSd#Chromecast-e44b56f262b5c0cc2955c848504309e7._googlecast._tcp.local#0
Model name: Chromecast

[Djm1960]

I recently had something similar occur after an extremely long period of flawless playback over UPnP. Basically when playing a play queue playback would stop at the end of a track intermittently and I would occasionally get a “request error” As this had not occured previously the key to locating the problem was identifying what had changed?

To cut a long story short I found that in my case it was a network issue.

To remove this from your potential cause list I would do the following;

1. Cold reboot your network, computer and end points.
2. If you rely on wireless for any part of your transmission chain try and replace with ethernet cable.
3. If not possible (as is the case with my playback chain) then if your wireless router allows setting bandwidth priority to selected devices turn this on for your computer and the HiBy endpoint.
4. If your HiBy has a network test option then run it to check throughput at your device is sufficient (50 mbps is typically required for a flawless playback).
5. As playing around with options for unwanted playback stops, raw pcm and gapless playback did not solve the problem turn them back to the original setting.

After doing this my system has not suffered from unwanted playback stops for the last couple of weeks since the issue occured. I have attached a link to my post which explains the issue I had, sounds similar to yours.

Random Playback Termination - UPnP To KEF Speakers

I have had a good run, 2 years of faultless playback on Studio over UPnP to KEF speakers ever since upgrading my network to WiFi 6 and then 7. Unfortunately this all came to an end after recently returning from a trip. For the last 5 days playback randomly stops several times per day. Obviously away for two weeks the daughters and their friends have been hammering the network with all manner of unsecured devices so immediately suspected network degradation. Started therefore to work through the…

[rlw6534]

Thanks for the reply.

I suppose I should have noted that the R3 Pro works with other UPnP apps such as BubbleUPnp and mConnect. It’s only Audirvana (and LMS bridge) that have a problem. With LMS bridge, I have to set a fake content length and disable gapless to get it to work (or enable flow mode, which basically sends a continuous stream without track transitions or album art).

My network is 100% wired up to the Hiby which is wireless. My Asus router does have QOS but that doesn’t prioritize LAN to LAN, only WAN to LAN where I have a 1 Gbps connection (but that really shouldn’t impact local tracks from Audirvana). Wireless Multimedia (WMM) is enabled by default.

[the_bat]

It may be coincidence, but there seem to be start or end of track issues with multiple Android based renderers, You’re seeing them on the HiBy, I’m seeing slightly different ones with my Rose Hifi and there are a number of posts about similar issues on the EverSolo forums.

Alan

[Djm1960]

Thanks for the clarification, problem lies elsewhere.

Just wish that all manufacturers would put at least Gigabit ethernet cards in their streamers. Most of the older (including KEF systems from 2 years ago) still put 10/100 mbps network cards in their systems. Only seems to be latest gen systems that are putting gigabit ethernet into their streamers. Doesn’t take too much degradation to drop throughput to a level that can be problematic.

[rlw6534]

I saw between 100 and 300 Mbps connection speeds (5 GHz) over wifi while streaming (monitoring the router’s connection to the Hiby).

[Djm1960]

I live in a condo in Malaysia so unfortunately wifi over 2.4 and 5 Ghz bands is pretty crowded and performance is unreliable. Use a Wifi 7 router with cable/fibre backhaul but the limitation is with the KEF’s. Probably need to get a Chord 2Go to go with an Hugo 2 I have lying around to take advantage of its Gigabit ethernet capability and run an analogue cable to the Auxiliary input of the KEF’s.

[rlw6534]

I appreciate the attempts to help. Does Audirvana tech support watch these threads? I was hoping for some more help here.

[Djm1960]

Yes, but August is the national vacation month in France so things typically go quiet. Typically things will pick up again as it is September. Hopefully @Antoine will pickup on your issue this week and respond.

[Antoine]

Hi @rlw6534,

Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and reproduce your issue. After you reproduce it, click 'Stop Log Session’ and send me the audirvana_studio.log file you can find by clicking the 'Open Log Folder’ button you will need to send it to me at support@audirvana.com