As Audirvana Studio Windows users, I already believe that we are all assigned as beta testers for 80+ USD a year, paying from our own pockets, and I am tired already.
I have written about some problems before in this forum. Apart from what I have mentioned, there are many problems with the program that have been going on for a long time and cannot be explained logically by the developers. I’ll add a few more below, unfortunately.
Volume slider not working in latest version. The software volume button (greyed out) in the options does not work.
While the actual number of albums in the playlist folder in the top tag descriptions of Qobuz playlists is 70-80, but the number of albums is stated as 3 or 4 albums on all AS Qobuz playlists. This problem has been present for a very long time, not only in recent versions.
When I first open the application, it takes 45-60 seconds for Qobuz to connect and become visible in the side list need to wait. After that, when I want to open any Qobuz playlist folder, I have to wait an additional 30-40 seconds for the albums in it to become visible. My internet connection is not super fast but not slow enough to cause this problem, 25 Mbps connection speed and 8-9 ms ping.
Recently, there is another problem that I can’t find a logical explanation for and which only occurs when I use AS. When I start playing an album on Qobuz at AS, my internet connection drops after 5-6 tracks (almost always). When I’m not using AS, I never experience such a disconnection problem.
After this post, the developers will ask for the debug info file as is customary. I have been following the forum for a long time and all users share this file after their problems, then 90 percent of users are left alone with their problem without finding any solution. Therefore, I do not intend to send debug info.
The debug info gives all the important information about your system/setup. Your decision not to send debug info helps no one.
It is the same in the Roon forum. If you report a complaint or a bug they ask you to fill in a form with all information about your system. Otherwise you will get no help on the Roon forum as well.
All the things in your points 1-4 don’t happen on my Windows system, so it just as well could be a problem with one of the variables in your setup (network speed, connection with your DAC, Windows settings, settings in AS etc. etc.). I get that you are frustrated, but not providing the debug info means no one can tell you what is wrong, so you are only hurting yourself and nobody else.
AndyLubke please could you describe (or introduce yourself) your function at Audirvana? It seems it is unclear. You are an ordinary user or a member of Audirvana support team?
And don’t hesitate about hurting myself . Do your business. I can hurt only as much as 80 dollars (yearly subscription fee), then at next subscription I would stop my membership and I can stop the hurting myself. I mean you don’t need overrate my hurting.
You can see all information about a forum member (also mine) by clicking on the name.
I am a forum member and an Audirvana user and not affiliated with the Audirvana company. On this forum @Antoine is a member of the Audirvana staff/support team. @Antoine will react to posts on this forum during office hours. Just click on his name in this post and you can see that he is a member of the staff. Probably he will react to you tomorrow.
In this forum a lot of members help each other, so the debug info is not only for Audirvana staff, but also provides info for members. Without that info communicating becomes a lot harder.
If you only want help from Audirvana staff you can send a mail to [email protected], but don’t be surprised if they ask for your debug info too.
I don’t quite get what you are trying to say here (maybe a language translation error?). Maybe the word ‘hurting’ was a poor choice on my side, but not wanting to provide debug info just to make a point surely does not help to get your issues solved.
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message.