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Origin
#1

So far, since beginning my 30-day trial with Origen, every day day presents new problem for me. Began running the scan yesterday, and the scan continued for 18+ hours. I could watch the files flash by, and was able to notice that the files were being repeated, but I could not stop the process. Today, I cannot even get into the Audirvana program at all via my Mac mini. When trying to access Audirvana using an iPad as a remote, I receive a message that there is no computer available and no connection.

???

#2

Hi,
If you cannot access the Audirvana program on your Mac Mini, I think you have very little chance to use the remote on iPad.
How many audio files do you have? Could you try to reboot your Mac Mini? Can you try to restart the synchronisation with a lower number of files?
And, if you managed to have Audirvana back and running, could you get the Debug Infos and post them here?
Thanks

#3

I should have around 20k files.

Before I lost the ability to get into the program, I could see yesterday that about 12k had been scanned.

#4

I’ve rebooted several times, to no avail, and have been getting multiple messages that state as follows: “Audirvana Origen quit unexpectedly.”

#5

OK, on my side I have more than 100K files, so it’s not the cause of your problems.
Do you have an error number when AS crashes? Which version of MAC OS do you have?
Are your files stored on your MAC or on an external drive or server?

#6

Go in Audirvana preferences panel and remove your music folder(s) there (all the folder(s) of music you have there) delete them with minus sign.

Close Audirvana.

Apple hide the Home Folder in User Library at some time depending on OS System…
When you have clicked your Home Folder, and cannot see the Library Folder in there,
just do a ‘‘cmd J’’ to show the folder settings preferences and see at the bottom…
click Show Library Folder and then you’ll have access to the rest forever.

Go to User… Home Folder… Library… Applications Support… Audirvana Folder…
Trash All the files in that folder (that is your database of music, back it up! or not elsewhere)
AudirvanaDatabase.sqlite, but remove others if you have old version of .sqlite… for Origin or Studio not Starting to convert them at first launch.

Then, go to User… Home Folder… Library… Preferences… trash com.audirvana.Audirvana-Origin.plist in that folder (those are Audirvana Studio software preferences, back them up or not). You don’t have to trash them , but we don’t know if you have corrupted preferences, or bad database yet… not a big deal, since you are new using it.

Restart Mac.

Open Audirvana, add a Music folder, at first, it will sync in top middle of main window… then it will analyze all your files. Euh?? not sure now if it is only Studio analyzing files, but in both cases, LET IT GO, even better don’t try to adjust windows or edit files, even playing music while it is not finished… you’ll see the progress bar going… Could be long the first time depending on how large your library is, and Mac is fast or not… go to sleep if it is too long :slight_smile:

then when it is done, you can try starting a song, it will ask for installing System Optimizer… go on, song playing, cool, close Audirvana, yes, close it :slight_smile: then, go back in the application folder and copy the database .sqlite file somewhere else as a today backup… perfect file, no bug in it, no doubles…

Reopen Audirvana and enjoy your Music.

2 Likes
#7

Thanks for your suggestions. Unfortunately, I cannot locate the preferences panel to which you referred. So, right off the bat, I’m stuck.

Thanks again, though.

#8

Maybe no preferences were yet made since it doesn’t work, trash your .sqlite file like i said and see…

Oh i misread :grinning:… the three horizontal bar on top right of the main window…

#9

The saga continues. After 48-hours of scanning files, that process finally stopped. But now, when I attempted to play a track, I got a message of “Unable to open an audio file for playback.”

This past week, I think I’ve been able to play about 30 minutes of music vs. many hours of playing with the software.

#10

If you are in macos monterey, update to 13.4

You can go on audirvana name in menu bar near the apple and open about audirvana, it will copy automatically your debug info, come back here and just paste it here.

Is your hard drive named with strange accented letters? Or the music folder?

#11

My macMini is updated to 13.4.

I don’t see “About Audirvana” anywhere. I also do not see “Audirvana Preferences.” Obviously, I am not able to see all that I should be seeing.

I haven’t been able to get Audirvana to play any music today.

#12

You are not to adventurous… click everything you can and see (learn) :slight_smile:

Clicking Audirvana Origin menu you see the debug…
it is automatically copied when you see it…
paste it in forum here after… ‘Command v’ shortcut

then the preferences icon,
go to library, delete all folder there…
then close Audirvana, go the library in your mac, application support and delete there the .sqlite file in Audirvana folder… like i wrote before and how to see the library first…

restart mac, then when ask add a music folder… let it go and see…

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1 Like
#13

Hi @wallking,

We made an update yesterday with a new feature added to the software that might help debug what is going on.

You need to go in the Audirvāna settings and in the My account section, you will see a button ‘Start Log Session’, click on it and then reproduce your issue. After you reproduced it, click on ‘Stop Log Session’ and then send me the log file you can find by clicking on the button ‘Open Log Folder’ at support@audirvana.com

#14

“Unable to open an audio file,” “Audirvana closed unexpectedly,” etc., etc. haven’t been able to play a single track in three days.

I do click on everything visible on the Audirvana page; 90% of clicks produce nothing

Click on “Library” and then “add a folder.” Nothing. Click on “synchronize”. Nothing. Click on “Audio.” Nothing. Click on the “Play/Pause” button. nothing. And so it goes.

Looks like Roon is in my future. Hate to say it, but …

Thanks to all for your efforts to help.

#15

Maybe stupid question, but, you have put the Audirvana application in your applications folder of the Mac?

#16

Yes.

#17

Hi @wallking,

Have you produced the log file I talked you about and sent it at support@audirvana.com?