Remote does not load library

Hello Damien,
I restarted the router to no avail. I disconnected the hard disk, restarted Macmini. Moved sqlite db. Connected harddisk again. Had Audirvana build up a new library. Restarted Remote on iPad and iPhone.
Again just the ‘Loading…’ message, despite the fact the Remote indicates the track playing and Remote can control (start/pause) the track playing.

Looking forward to any other suggestions

[Edit: I just tried Remote on iPhone with my iMac, same problem: just the ‘Loading…’ message]

Your files are stored in a external Hard Drive?

Yes indeed and I made sure it was running (since it plays music)

How are you connected to it? You are using a USB 3.0 (with blue connector) cable?

Yes, it is connected to a Mac mini using a USB 3.0.
The issue with Remote however appears in both configurations (macMini and iMac).
The only difference being that the external RAID 0 harddisk is connected to iMac through a hub.

Hello @ThijsA,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this email

I just sent you both bug reports via e-mail

Still, the app shows the track currently playing, however when I chose Album in the Remote app it shows endlessly ‘Loading’ and does not show the Albums.
However I found something very odd : despite the Albums not being shown, all Tracks are shown in the App!

As mentioned, until some weeks, say 2-3 months ago it worked perfect.
Do you in the meantime have any suggestions that would solve this? Pls let me know if I can provide any additional information.

I was at lost, I re-installed Audirvana, re-installed the hard disk, nad a new library built up. re-installed Remote everything to no avail.

It turned out to be a setting in the router.
What needed to be turned on in my FritzBox was ’ 'Transmit status information over UPnP

Damien you we’re right in the first place. It now works like a charm again.

I was too premature. It works for just one of the Mac’s both connected to the same network via ethernet and via the same switch.
With the iMac the Albums show, with the Mac mini it endlessly displays ‘Loading’ etc.

Does anybody have any suggestions how to resolve this?

I really like Audirvana and would very much like to stick to Audirvana, however this make Audirvana unworkable for me

Hello @ThijsA,

Can you check your firewall settings: In System Preferences > Security and Privacy > Firewall > Firewall Options > Automatically allow signed software to receive incoming connections check that this setting is selected and “Block all incoming connections” is not selected.

Hello Damien,
Just checked. The firewall of the Mac mini was off. I just set it on and Audirvana was allowed to make incoming connections. Both settings resulted in the ’ Loading…’ message.
Would you have any other suggestions?

Hello Damien,
What I - as a layman - find hard to understand is that with Remote from the Mac mini
all ‘Tracks’ are displayed, however ‘Albums’ are not and
in the standard Playlist ‘Recently Added’ all ‘Tracks’, are displayed however ‘Albums’ not.
How has this anything to do with the connection, router etc, if half of the info is displayed and the other half not?

Would any of you have any suggestions ?

Can you check your database using the three commands in the Maintenance section of the preferences page? What is the speed of your wi-fi between your phone and your wi-fi router?

Hello Damien,

I just performed - as I do one a weekly basis - the 3 maintenance actions.

In the specific location of the audio setup the wifi speed - depending on the app used - is either
down 186Mbps/up 146 or
down 207/up227 Mbps,
which should be sufficient, I guess

However still the Albums do not appear.

To add to my previous post: if I search for Albums of a specific Composer, all of the Albums of that Composer (in my test 114 albums) appear instantly.

At the moment the database comprises approx. 3.600 albums and 62.000 tracks. (Funny enough, all ‘Tracks’ load without hesitation)

Do you have any further suggestions. I would be happy to provide additional information

Hello Damien,
Would you have any further suggestions in order to have all Albums shown in Remote?

Yesterday in a last effort I did an entire re-install of the Mac Mini (late 2014, Catalina 10.15.5) that we use for playing music plus a re-install of Audirvana. I already had Remote re-installed on both iPhone and iPad. None of this solved problem (i.e. Albums were not displayed, while Tracks displays all Tracks)
The Remote works well on my iMac, however Remote does not work well with said Mac Mini.

I am using Audirvana ‘headless’ so as you may understand, this a deal breaker for me. I really enjoy Audirvana but if I cannot find a solution for this, I will have to look for an alternative. I would appreciate any help in this respect.

AVM / Fritzbox has changed the firmware three month ago. maybe there is an issue

Thank you very much for reaching out.
@Damien3 suggested something like that too. However, in that case I wouldn’t understand why it works with my iMac connected to same network (hence via same router).

For security reasons, to me - as a layman - I would not tend to install previous firmware (regardless whether I would be able to ly my hands thereon).
Thanks anyway!

Since you have 2 endpoints connecting to the Same Library of Musik . Wäre ist the Library file located ? Local? Or on the Same Location where the music is?

I run the Software on a .Mac and win 10 no issues ever. And this headless