New to this I am 76.Happy with the sound quality but when Kernal is used a lot of background noise.When using volume control on phone sound like its a worn out pot.Tried everything turned off anything that might cause a noise no luck.If I turn off the NUC then try again noise gone but only if I use Wasapi if I change anything noise returns.Nuc has OS on separate SSD.Music on an 8TB SSD.Checked noise from computer on scope very very low.??? Not sure what the problem would be.
Hi @Hawkeye,
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
udirvana Origin 2.3.4 (20304)
Windows 10 (19045) with 8GB physical RAM
Connected account of : chris hawkins
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 5 folders
AUTO: D:
AUTO: E:
AUTO: E:\24BIT_DVD-AUDIO-318GB-OK
AUTO: E:\24BIT_STUDIO MASTER-844GB-ok
AUTO: E:\LP-RIP-217GB
Library database path: E:\AudirvanaDatabase.sqlite
Remote Control server:
Listening on 192.168.1.205 on port 49966
=================== AUDIO DEVICE ========================
Error getting current audio device info
Local
Max. memory for audio buffers: 1288MB
Local Audio Engine: WASAPI
Use max I/O buffer size: ON
Local devices found : 0
UPnP
UPnP devices found : 0
Chromecast
It indicates that you literally have no audio device, how is that possible?
OOPPPSS the power to the DAC was off
Not a problem, you just have to power it on, select in Audirvāna and send the debug info 
Audirvana Origin 2.3.4 (20304)
Windows 10 (19045) with 8GB physical RAM
Connected account of : chris hawkins
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 5 folders
AUTO: D:
AUTO: E:
AUTO: E:\24BIT_DVD-AUDIO-318GB-OK
AUTO: E:\24BIT_STUDIO MASTER-844GB-ok
AUTO: E:\LP-RIP-217GB
Library database path: E:\AudirvanaDatabase.sqlite
Remote Control server:
Listening on 192.168.1.205 on port 51081
=================== AUDIO DEVICE ========================
Active method: Local
Max. memory for audio buffers: 1288MB
Local Audio Engine: WASAPI
Use max I/O buffer size: ON
Preferred device:
Speakers (2- Black Ice Audio)
Model UID:USB\VID_262A&PID_9227&REV_0001&MI_01
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{7a840752-6644-46fa-884c-d609e0c238ef}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Active Sample Rate: 48kHz
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:Speakers (Black Ice Audio)
Manufacturer: Microsoft
Model name: Black Ice Audio
Model UID: USB\VID_262A&PID_9227&REV_0001&MI_01
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{cc1b93b9-c083-4788-aaa8-e7a502111760}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x262a
USB Product ID: 0x9227
0 available sample rates up to 0Hz
Volume Control
Physical: No
Virtual: No
Max volume alert: Enabled
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No
0 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Local devices found : 1
Device #0: Speakers (Black Ice Audio)
Manufacturer: Microsoft
Model UID: USB\VID_262A&PID_9227&REV_0001&MI_01
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{cc1b93b9-c083-4788-aaa8-e7a502111760}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x262a
USB Product ID: 0x9227
Model name: Black Ice Audio
UPnP
UPnP devices found : 0
Chromecast
Chromecast devices found : 0
Hi @Hawkeye;
I can see you selected your device but no sample rate is sent by him to Audirvāna Origin. Do you know if the device has a firmware update waiting to be installed?
Hi the Device is up to date .Am about to install new speakers and preamp etc so system down at the moment.Now trying to get my Samsung Tablet S to connect as a remote no go but my cheap phone works ok??? So much to learn so little time to enjoy .
Have you tried to clear the cache of your App before trying to connect again? Here is how to do this:
Yes tried all that and more still no go. For interest I installed J river remote Gizmo and it worked fine.Seems its the software thats the problem.
We are working on improvements for connectivity, if you are interested, we can add you to the list of beta testers when it will be live fore testing?
Yes happy to help
Can you please send a mail at [email protected] with the mail we will need to use to add you to the beta test list?
Hi
Well I have found out what is causing scratchy playback on some music files.Files are Wav64 !!! it does try but with noise.So will have to convert 8tb of music to wav!!! now to find a decent converter that will handle a large number of files.???
Re remote problem it appears that my Sansung s tablet is not compatible with Audionirvana.I tried a later model Samsung and it works fine.Sure having fune NOT!!! but Audionirvana sounds superb compared with other types.
Interesting, can you send le one of those files at [email protected]? If the file is more than 20MB, please send me mail and I will give you a link to upload it