SOtM SMS-200 Ultra Neo Hangs Randomly

My SOtM SMS-200 Ultra Neo Streamer hangs (front green lights stay on solid) randomly when using Audirvana Studio. I connect to the SMS-200 device using UPnP. This issue happens when I stream from Qobuz and play local files. I am forced to do a hard reboot (cycle power) on the SMS-200 then it works fine for a while. Sometimes it works fine with no issues for 2 to 3 hours of contentious playing. Sometimes it fails multiple times after just 10 minutes of play time. Does anyone know how I can solve this problem?

hi @tetraguy,

Are you using the latest version of SOtM firmware for your SMS-200?

Yes I am running the latest version of SOtM firmware version V0.5.62 and the latest version of studio 2.9.5.0.

Can you go into the Audirvāna settings and in the My Account section? You will see a ‘Start Log Session’ button; click on it and reproduce your issue. After you reproduce it, click 'Stop Log Session’ and send me the audirvana_studio.log file you can find by clicking the 'Open Log Folder’ button at [email protected]

OK will do, thanks

I just emailed you the log file. Let me know if you need anything else.

In the mean time I have installed mconnect on my Ipad and have been streaming from Qobuz to my SoTM SMS-200 Ultra Neo. I have not encountered any issues so far after about 5 hours continuous steaming. I will keep testing.