Sound issues with latest Studio version 2.9.6

Hello,

I’ve upgraded to your latest version but the sound coming out is terrible…

Version is 2.9.6 (20906)

It is connected via usb to my DAC Denafrips Pontus II trough my laptop Windows 11 home.

Then connected to my integrated amp Hegel.

If I play Tidal software directly I have no issues.

Hi @Sacha_Mattiolo,

Can you send us a copy of the "Debug Info“ when you have this issue? You can get it in Audirvana Settings>My account.

Note: When you click on the Debug Info button, Audirvana automatically copies all its content. Please paste it in response to this message.

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 1536kHz

Active Sample Rate: 1536kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:Speakers (DENAFRIPS USB Audio V3.12)
Manufacturer: Microsoft
Model name: DENAFRIPS USB Audio V3.12
Model UID: USB\VID_152A&PID_86EF&REV_0312&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{3cd1dca9-a585-4558-b024-2bfcc2b29263}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x152a
USB Product ID: 0x86ef

12 available sample rates up to 1536000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
1411200
1536000

Volume Control
Physical: Yes
Virtual: No
Max volume alert: Enabled

MQA capability
Auto-detect MQA devices: Yes
Not automatically detected, user set to not MQA

DSD capability
DSD via PCM 1.0

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 768kHz
2 ch Integer PCM 32bit little endian 1411.2kHz
2 ch Integer PCM 32bit little endian 1536kHz

Local devices found : 2
Device #0: Speakers (DENAFRIPS USB Audio V3.12)
Manufacturer: Microsoft
Model UID: USB\VID_152A&PID_86EF&REV_0312&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{3cd1dca9-a585-4558-b024-2bfcc2b29263}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x152a
USB Product ID: 0x86ef
Model name: DENAFRIPS USB Audio V3.12
Device #1: Speaker (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C8BB6&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{b320f498-7d9c-4b40-ab51-aab36c929f5e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Intel High Definition Audio

UPnP

UPnP network interface
Available Network interfaces:
Wi-Fi

UPnP devices found : 1
Device #0: H190_JFR
UID: uuid:227db994-1dd2-11b2-b51c-fd7c84fbad23
Location: http://192.168.18.19:38400/description.xml
Manufacturer: Hegel
Model name: H190

Chromecast

Chromecast devices found : 1
Device #0: XBR-65X850D
ID: DnsSd#BRAVIA-4K-2015-206615f49a894bbf80df1e726433d007._googlecast._tcp.local#0
Model name: BRAVIA 4K 2015