Suddenly Audirvana 3.5 stopped outputting music to my KEF LS50Ws

Fifinder · December 1, 2021, 11:39pm

Hi:

I was streaming music from Audirvana 3.5 (iMac with Big Sur) to my KEF LS50W speakers and all was well until 25 minutes ago, when one track ended and the next one would not start. Hitting the on-screen play button on any track (local library, Qobuz, Tidal) seems to preload (buffer) the file for a few seconds but then the pause button becomes grayed out and no music plays. The time progress bar at the bottom of the screen does nothing (remains empty). This happens regardless of whether I connect to the KEFs via wifi or via ethernet.

When I change Audirvana’s output to my NAIM Uniti Atom in the next room over, everything works fine.

What’s so odd about all this that I didn’t change anything. I was literally playing music on the KEFs with no issue. I wasn’t even seated at the computer. So no settings were changed, nothing was touched. Halp?

philipjohnson · December 2, 2021, 12:39am

Hi @Fifinder

My rule is… first turn everything off. Pause. Deep breathing for ten seconds. Turn everything back on.

If that fails… time to panic.

Antoine · December 2, 2021, 8:21am

Hello @Fifinder,

Are you able to reproduce this issue easily?

Fifinder · December 2, 2021, 9:22am

All seems to work again after I not only turned the powered KEFs off (no joy), but then unplugged them from the mains for a minute.

Next, I had the same or a very similar issue when running Audirvana 3.5 from a MacBook Pro driving the NAIM Uniti Atom. Initially no problems, then suddenly a loooong spinning beachball and no longer any sound output no matter what I attempted to stream. I also couldn’t quit Audirvana (Quit command grayed out). Restarting the computer, then unplugging the NAIM and plugging it back in seems to have solved the issue.

I have a hunch that the culprit in both cases was the SysOptimizer but I can’t prove it.

Fifinder · December 3, 2021, 8:27am

No, it’s still not working as it should, actually. The problem now is that no matter what I play via Audirvana, the track cuts out about 45 seconds before the end, and Audirvana begins playing whatever’s next. Then it does it again. Every. Single. Track. This is true for material streamed from both Qobuz and Tidal. What on earth? I know it’s an Audirvana issue because when I use the NAIM app or BluOS to stream the same tracks, no problems.

Antoine · December 3, 2021, 8:41am

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>General>Debug Info

Please remove the line corresponding to your logged-in account to avoid displaying your email address and first name/last name publicly.

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Fifinder · December 7, 2021, 8:54am

OK. Here is the debug info you requested. Thanks for your help.

Audirvana Mac Version 3.5.50 (3580)
macOS 11.2.1 with 16384MB RAM

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins ACTIVE in realtime mode
	AU plugin #0: Effect - Voxengo PrimeEQ ()
	AU plugin #1: None
	AU plugin #2: None
	AU plugin #3: None

UPSAMPLING:
SoX with device max frequency upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 100

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Users/r16macbookpro/Desktop/Network Music
iTunes/Music library synchronization: last synchronized on Fri Jan 15 20:56:54 2021

Library database path: /Users/r16macbookpro/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Preferred device: Uniti Atom living room Model UID:Naim Audio Uniti Atom living room UID:uuid:bc222f5d-cdc5-42db-a0c2-ee24176fe280

Currently playing to UPnP device at 24 bits 192kHz
Selected device:
UPnP device at http://10.0.1.2:46016/bc222f5d-cdc5-42db-a0c2-ee24176fe280.xml
ID 0x0 Uniti Atom living room Manufacturer:Naim Audio
Model UID:Naim Audio Uniti Atom living room UID:uuid:bc222f5d-cdc5-42db-a0c2-ee24176fe280

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume control: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP/DLNA supported protocols:
http-get::text/xml:DLNA.ORG_PN=DIDL_S
http-get::audio/vnd.dlna.adts:DLNA.ORG_PN=HEAACv2_L2_320
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
http-get::audio/x-ms-wma:DLNA.ORG_PN=WMABASE
http-get::audio/3gpp:DLNA.ORG_PN=HEAACv2_L2_320
http-get::audio/mp4:DLNA.ORG_PN=HEAACv2_L2_320
http-get::audio/l16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
http-get::audio/l16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/l16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
http-get::audio/l16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
http-get::audio/mpeg:DLNA.ORG_PN=MP3
rtsp-rtp-udp::text/xml:DLNA.ORG_PN=DIDL_S
rtsp-rtp-udp::audio/vnd.dlna.adts:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp::audio/x-ms-wma:DLNA.ORG_PN=WMAFULL
rtsp-rtp-udp::audio/x-ms-wma:DLNA.ORG_PN=WMABASE
rtsp-rtp-udp::audio/3gpp:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp::audio/mp4:DLNA.ORG_PN=HEAACv2_L2_320
rtsp-rtp-udp::audio/l16;rate=48000;channels=1:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/l16;rate=48000;channels=2:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/l16;rate=44100;channels=1:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/l16;rate=44100;channels=2:DLNA.ORG_PN=LPCM
rtsp-rtp-udp::audio/mpeg:DLNA.ORG_PN=MP3
http-get::audio/mp4:
http-get::audio/flac:
http-get::audio/aac:
http-get::audio/x-wav:
http-get::audio/x-m4a:
http-get::audio/x_pm_flac:
http-get::audio/x-ms-wma:
http-get::audio/x-dsf:
http-get::audio/x-flac:
http-get::audio/x-dff:
http-get::application/ogg:
http-get::audio/mpeg:
http-get::audio/l16;rate=44100;channels=1:
http-get::audio/vnd.dlna.adts:
http-get::text/xml:
http-get::audio/l16;rate=44100;channels=2:
http-get::audio/aiff:
http-get::audio/wave:
http-get::audio/l16;rate=48000;channels=1:
http-get::audio/l16;rate=48000;channels=2:
http-get::audio/ogg:
http-get::audio/3gpp:
http-get::audio/vorbis:
http-get::audio/x-aiff:
http-get::audio/wav:
http-get::audio/m4a:
rtsp-rtp-udp::audio/mp4:
rtsp-rtp-udp::audio/flac:
rtsp-rtp-udp::audio/aac:
rtsp-rtp-udp::audio/x-wav:
rtsp-rtp-udp::audio/x-m4a:
rtsp-rtp-udp::audio/x_pm_flac:
rtsp-rtp-udp::audio/x-ms-wma:
rtsp-rtp-udp::audio/x-dsf:
rtsp-rtp-udp::audio/x-flac:
rtsp-rtp-udp::audio/x-dff:
rtsp-rtp-udp::application/ogg:
rtsp-rtp-udp::audio/mpeg:
rtsp-rtp-udp::audio/l16;rate=44100;channels=1:
rtsp-rtp-udp::audio/vnd.dlna.adts:
rtsp-rtp-udp::text/xml:
rtsp-rtp-udp::audio/l16;rate=44100;channels=2:
rtsp-rtp-udp::audio/aiff:
rtsp-rtp-udp::audio/wave:
rtsp-rtp-udp::audio/l16;rate=48000;channels=1:
rtsp-rtp-udp::audio/l16;rate=48000;channels=2:
rtsp-rtp-udp::audio/ogg:
rtsp-rtp-udp::audio/3gpp:
rtsp-rtp-udp::audio/vorbis:
rtsp-rtp-udp::audio/x-aiff:
rtsp-rtp-udp::audio/wav:
rtsp-rtp-udp::audio/m4a:
DLNA 1.5: Yes
Gapless playback: Yes
Missing events workaround: No
Can play native DSD: Yes
Number of channels: 2
Use as stereo device only: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0
14 virtual formats:
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 2822.4kHz
2 ch Non-mixable linear PCM Interleaved 8 little endian Signed Integer 5644.8kHz

0 physical formats

Current device transportInfo:
CurrentTransportState: PAUSED_PLAYBACK
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 1
MediaDuration: 0:04:17
CurrentURI: http://10.0.1.23:49152/audirvana/audio_1_13.wav
CurrentURIMetadata:

dc:titleGenesis of Gaea</dc:title>
dc:creatorXIXA</dc:creator>
upnp:artistXIXA</upnp:artist>
upnp:genre</upnp:genre>
upnp:albumArtURI http://resources.tidal.com/images/029f058d/cdf1/4811/9564/3fd422a230ef/640x640.jpg</upnp:albumArtURI>
upnp:albumGenesis</upnp:album>
upnp:originalTrackNumber2</upnp:originalTrackNumber>
upnp:classobject.item.audioItem.musicTrack</upnp:class>
http://10.0.1.23:49152/audirvana/audio_1_13.wav

nextURI: http://10.0.1.23:49152/audirvana/audio_0_14.wav
nextURIMetadata: <DIDL-Lite xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:upnp="urn:schemas-upnp-org:metadata-1-0/upnp/" xmlns="urn:schemas-upnp-org:metadata-1-0/DIDL-Lite/" xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/">

Land Where We Lie XIXA XIXA http://resources.tidal.com/images/029f058d/cdf1/4811/9564/3fd422a230ef/640x640.jpg Genesis 3 object.item.audioItem.musicTrack http://10.0.1.23:49152/audirvana/audio_0_14.wav

PlayMedium: NETWORK
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?> 1 0 SetAVTransportURI InstanceID in A_ARG_TYPE_InstanceID CurrentURI in AVTransportURI CurrentURIMetaData in AVTransportURIMetaData SetNextAVTransportURI InstanceID in A_ARG_TYPE_InstanceID NextURI in NextAVTransportURI NextURIMetaData in NextAVTransportURIMetaData GetMediaInfo InstanceID in A_ARG_TYPE_InstanceID NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetMediaInfo_Ext InstanceID in A_ARG_TYPE_InstanceID CurrentType out CurrentMediaCategory NrTracks out NumberOfTracks MediaDuration out CurrentMediaDuration CurrentURI out AVTransportURI CurrentURIMetaData out AVTransportURIMetaData NextURI out NextAVTransportURI NextURIMetaData out NextAVTransportURIMetaData PlayMedium out PlaybackStorageMedium RecordMedium out RecordStorageMedium WriteStatus out RecordMediumWriteStatus GetTransportInfo InstanceID in A_ARG_TYPE_InstanceID CurrentTransportState out TransportState CurrentTransportStatus out TransportStatus CurrentSpeed out TransportPlaySpeed GetCurrentTransportActions InstanceID in A_ARG_TYPE_InstanceID Actions out CurrentTransportActions GetPositionInfo InstanceID in A_ARG_TYPE_InstanceID Track out CurrentTrack TrackDuration out CurrentTrackDuration TrackMetaData out CurrentTrackMetaData TrackURI out CurrentTrackURI RelTime out RelativeTimePosition AbsTime out AbsoluteTimePosition RelCount out RelativeCounterPosition AbsCount out AbsoluteCounterPosition GetDeviceCapabilities InstanceID in A_ARG_TYPE_InstanceID PlayMedia out PossiblePlaybackStorageMedia RecMedia out PossibleRecordStorageMedia RecQualityModes out PossibleRecordQualityModes GetTransportSettings InstanceID in A_ARG_TYPE_InstanceID PlayMode out CurrentPlayMode RecQualityMode out CurrentRecordQualityMode Stop InstanceID in A_ARG_TYPE_InstanceID Play InstanceID in A_ARG_TYPE_InstanceID Speed in TransportPlaySpeed Pause InstanceID in A_ARG_TYPE_InstanceID Seek InstanceID in A_ARG_TYPE_InstanceID Unit in A_ARG_TYPE_SeekMode Target in A_ARG_TYPE_SeekTarget Next InstanceID in A_ARG_TYPE_InstanceID Previous InstanceID in A_ARG_TYPE_InstanceID X_DLNA_GetBytePositionInfo InstanceID in A_ARG_TYPE_InstanceID TrackSize out X_DLNA_CurrentTrackSize RelByte out X_DLNA_RelativeBytePosition AbsByte out X_DLNA_AbsoluteBytePosition SetPlayMode InstanceID in A_ARG_TYPE_InstanceID NewPlayMode in CurrentPlayMode TransportState string STOPPED PAUSED_PLAYBACK PAUSED_RECORDING PLAYING RECORDING TRANSITIONING NO_MEDIA_PRESENT TransportStatus string OK ERROR_OCCURRED CurrentMediaCategory string NO_MEDIA TRACK_AWARE TRACK_UNAWARE CurrentTransportActions string PlaybackStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD RecordStorageMedium string UNKNOWN DV MINI-DV VHS W-VHS S-VHS D-VHS VHSC VIDEO8 HI8 CD-ROM CD-DA CD-R CD-RW VIDEO-CD SACD MD-AUDIO MD-PICTURE DVD-ROM DVD-VIDEO DVD-R DVD+RW DVD-RW DVD-RAM DVD-AUDIO DAT LD HDD MICRO-MV NETWORK NONE NOT_IMPLEMENTED SD PC-CARD MMC CF BD MS HD_DVD PossiblePlaybackStorageMedia string NONE NETWORK PossibleRecordStorageMedia string CurrentPlayMode string NORMAL REPEAT_TRACK REPEAT_ONE REPEAT_ALL NORMAL TransportPlaySpeed string 1 1 RecordMediumWriteStatus string WRITABLE PROTECTED NOT_WRITABLE UNKNOWN NOT_IMPLEMENTED CurrentRecordQualityMode string 0:EP 1:LP 2:SP 0:BASIC 1:MEDIUM 2:HIGH NOT_IMPLEMENTED PossibleRecordQualityModes string NumberOfTracks ui4 0 512 CurrentTrack ui4 0 512 1 CurrentTrackDuration string CurrentMediaDuration string CurrentTrackMetaData string CurrentTrackURI string AVTransportURI string AVTransportURIMetaData string NextAVTransportURI string NextAVTransportURIMetaData string RelativeTimePosition string AbsoluteTimePosition string RelativeCounterPosition i4 AbsoluteCounterPosition i4 LastChange string A_ARG_TYPE_SeekMode string ABS_TIME REL_TIME TRACK_NR ABS_COUNT REL_COUNT X_DLNA_REL_BYTE A_ARG_TYPE_SeekTarget string A_ARG_TYPE_InstanceID ui4 X_DLNA_RelativeBytePosition string X_DLNA_AbsoluteBytePosition string X_DLNA_CurrentTrackSize string

Current device RootDevice description:

<?xml version="1.0"?> 1 0 QPlay:2 urn:schemas-upnp-org:device:MediaRenderer:1 Uniti Atom living room Naim Audio http://www.naimaudio.com/ Naim all-in-one audio player Uniti Atom 20-004-0028 https://www.naimaudio.com/product/uniti-atom 471239 uuid:bc222f5d-cdc5-42db-a0c2-ee24176fe280 image/png 120 120 24 /LibRygelRenderer-120x120x24.png image/png 48 48 24 /LibRygelRenderer-48x48x24.png image/png 32 32 24 /LibRygelRenderer-32x32x24.png image/png 128 128 24 /LibRygelRenderer-128x128x24.png image/png 240 240 24 /LibRygelRenderer-240x240x24.png image/png 480 480 24 /LibRygelRenderer-480x480x24.png image/png 600 600 24 /LibRygelRenderer-600x600x24.png image/jpeg 120 120 24 /LibRygelRenderer-120x120x24.jpg image/jpeg 48 48 24 /LibRygelRenderer-48x48x24.jpg image/jpeg 32 32 24 /LibRygelRenderer-32x32x24.jpg image/jpeg 128 128 24 /LibRygelRenderer-128x128x24.jpg image/jpeg 240 240 24 /LibRygelRenderer-240x240x24.jpg image/jpeg 480 480 24 /LibRygelRenderer-480x480x24.jpg image/jpeg 600 600 24 /LibRygelRenderer-600x600x24.jpg urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /xml/ConnectionManager.xml /Control/LibRygelRenderer/RygelSinkConnectionManager /Event/LibRygelRenderer/RygelSinkConnectionManager urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /xml/AVTransport2.xml /Control/LibRygelRenderer/RygelAVTransport /Event/LibRygelRenderer/RygelAVTransport urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /xml/RenderingControl2.xml /Control/LibRygelRenderer/RygelRenderingControl /Event/LibRygelRenderer/RygelRenderingControl http://10.0.1.2:80/ DMR-1.51

UPnP devices found : 3
Device #0: ID 0x0 [AV] Soundbar UID: uuid:814bcd4f-f5a5-48c8-bd5a-83bf8e83d99c Location: http://10.0.1.86:9197/dmr
Device #1: ID 0x0 Uniti Atom living room UID: uuid:bc222f5d-cdc5-42db-a0c2-ee24176fe280 Location: http://10.0.1.2:46016/bc222f5d-cdc5-42db-a0c2-ee24176fe280.xml
Device #2: ID 0x0 LS50 Wireless home office UID: uuid:5f9ec1b3-ed59-1900-4530-84171500e143 Location: http://10.0.1.61:8080/description.xml

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 13312MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Local devices found : 1
Device #0: ID 0x4c MacBook Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice

Antoine · December 7, 2021, 9:00am

Fifinder:

SIGNAL PROCESSING:
Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins ACTIVE in realtime mode
	AU plugin #0: Effect - Voxengo PrimeEQ ()
	AU plugin #1: None
	AU plugin #2: None
	AU plugin #3: None
UPSAMPLING:
SoX with device max frequency upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 100

Can you try without your plugin and without upsampling activated?

system · December 17, 2022, 9:00am

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