The player does not play any song when I press play/shuffle button

Hello,
I am new here, hope you can help me…
When I press play or shuffle button in the player, it does not play…
It plays only when I restart the player. But still same problem occurs…
Can you help me please?
Thanks

Hi @sungu,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Audirvana Studio 2.3.0 (20300)

Windows 10 (19045) with 16GB physical RAM

Connected account of : Sungu Çalışkan

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: X:\iTunes 2023\iTunes Media\Music
Library database path: C:\Users\sungu\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Local audio files fingerprinting
Fingerprinting track 5326/22115 : X:\iTunes 2023\iTunes Media\Music\Compilations\Britney - The Singles Collection (Deluxe\46 Piece of Me (Bloodshy & Avant’s B.m4a

Remote Control server:
Listening on 192.168.1.10 on port 60877

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 3770MB

Local Audio Engine: WASAPI
Use max I/O buffer size: ON

Preferred device:
Kulaklıklar (Beats Studio³ Stereo)
Model UID:BTHENUM{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&2009
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{3b9a9c9a-24d0-497e-8cbf-6ddd97058dcc}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 16bits Integer, 4 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:Hoparlör (Realtek(R) Audio)
Manufacturer: Realtek
Model name: Intel High Definition Audio
Model UID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3827&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7405e836-93c6-487c-a855-2e906374ea87}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000

Volume Control
Physical: Yes
Virtual: No
Max volume alert: Enabled

MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 48kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 96kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 176.4kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 20bit little endian aligned high in 24bit chunk 192kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 1
Device #0: Hoparlör (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3827&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7405e836-93c6-487c-a855-2e906374ea87}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Intel High Definition Audio

UPnP

UPnP devices found : 0

Chromecast

Chromecast devices found : 0

Can you help me please…?

Hi @sungu,

sorry for the late reply, do you have your issue if you try to drag and drop your tracks in the play queue like this and play your track?

Drag and Drop

Hello,
No, I think it is all about “sound output”
when i change manually, it works.

What do you mean by that? When you change from

to a different one, you do not have your issue anymore?

yes… when i switch manually.

Can you send us your audirvana.log file at support@audirvana.com?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder: