I am having issues accessing my Audirvana plus, and have reported it to Audirvana customer service, via e-mail but I’m not getting any response. I have not been using Audirvana a lot ever since I got Roon in 2017, but I have kept it updated, and it has always been up to date on at least one of my Macs, and as far as I know it was active and fully updated on my current MacBook Pro, until I took it for repairs last December. There is something they did at the repairs which signed me out of all my music streaming applications, and deactivated the licenses, so when it came back, some of them were asking me to re-input my activation license, which was fine with me.
However, when I input my activation License into Audirvana plus, it responds with a “Too many Installations” error message, asking me to deactivate Audirvana plus on one of my other machines and to try again. The problem is that I do not have AudirvanaPlus working on any of my current machines any more, as I have either recycled or upgraded my older machines and lost access to my existing “installs.” I had a similar problem with the Amarra Luxe and Telestream screenflow on this same Macbook Pro, and in each case, when I contacted their customer service, they simply cleared the history of the old installs linked with my license key, and asked me to install the software again with the same existing activation Key. However, the same complaint sent to AudirvanaPlus customer service has produced no response, zilch, nada, and I wonder what to do next.
I can provide my activation code/license number to the appropriate party is asked. I am not sure that it is appropriate to leave it on a public forum. Thanks.