Trouble connecting the remote app to the computer

Audirvāna Remote App
1

I am having trouble connecting my PowerBook pro to the remote app. I was working fine for about a month and then something happened don’t know why but the remote can no longer find the computer. They are on the same network according to netgears program they’re both running on the 5G network. I have restarted the router and still nothing.
I’m running a MacBook Pro 13 inch with 16 GB of RAM and macOS 10.15.7

From debug report:
Audirvana Studio 2.4.0 (20400)

macOS 10.15.7 with 16GB physical RAM

Connected account of : Dearborn clark

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with 2x upsampling
SoX filter parameters
Bandwidth at 0dB = 82.2%
Filter max length = 20752
Anti-aliasing = 94.1319
Phase = 20%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/WORKING Music Backup /music main
iTunes/Music library synchronization: not synchronized
Library database path: /Users/musicmaster/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 803

Remote Control server:
Listening on 127.0.0.1 on port 49265

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 10352MB

Local Audio Engine: CoreAudio
Exclusive access: ON
Integer mode: ON
Use max I/O buffer size: ON
Actual I/O buffer frame size: 512

Preferred device:
Chord Electronics Ltd Qutest
Model UID:Qutest:245F:0815
UID:AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2

Active Sample Rate: 44.1kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: 384kHz
Sample rate switching latency: 1s
Limit bitdepth to 24bit: ON
Mute during sample rate change: ON

Selected device:Qutest
Manufacturer: Chord Electronics Ltd
Model name: Chord Electronics Ltd Qutest
Model UID: Qutest:245F:0815
UID: AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2
USB Vendor ID: 0x245f
USB Product ID: 0x0815
ID 0x2a

11 available sample rates up to 768000Hz
32000
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512

Volume Control
Physical: Yes
Virtual: Yes
Max volume alert: Disabled

MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1

Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x2b 2 channels starting at 1
22 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz

22 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 768kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 705.6kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 384kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 352.8kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 32 little endian Signed Integer 32kHz

Local devices found : 3
Device #0: ID 0x40 Built-in Output
Manufacturer: Apple Inc.
Model UID: AppleHDA:28
UID: AppleHDAEngineOutput:1B,0,1,1:0
Model name: Apple Inc. Built-in Output
Device #1: ID 0x2a Qutest
Manufacturer: Chord Electronics Ltd
Model UID: Qutest:245F:0815
UID: AppleUSBAudioEngine:Chord Electronics Ltd:Qutest:413-001:2
USB Vendor ID: 0x245f
USB Product ID: 0x0815
Model name: Chord Electronics Ltd Qutest
Device #2: ID 0x33 Parallels Access Sound
Manufacturer: Parallels
Model UID: com.parallels.access.audio.virtual-speaker.model
UID: com.parallels.access.audio.virtual-speaker
Model name: Parallels Access Sound

UPnP

UPnP devices found : 0

Chromecast

Chromecast devices found : 1
Device #0: Db TV
ID: c002583eec8818b76467b358c505b4b3
Model name: BRAVIA 4K VH21

2

I forgot to add that I’m using an iPad Air 2 and running iPadOS 15.7.8
It was running on this before and then stopped

3

Hi @Dbcooper,

Have you tried all of those things?

Make sure that the battery saver option is disabled for the app.

Make sure that your Mac or PC and iPad/iPhone or Android device are connected to the same Wi-Fi (local network)
2.4Ghz and 5Ghz network can cause some trouble on some router, should try to deactivate one or another to see if you still have your issue:

Check the firewall settings: In System Preferences > Security and Privacy > Firewall > Firewall Options > Automatically allow signed software to receive incoming connections check that this setting is selected and “Block all incoming connections” is not selected.

If you are using a VPN, make sure it is up to date and try to disable it.

Restart your WiFi router because it may have a problem transmitting the connection used by Audirvana Remote (Like the Apple Remote app that controls iTunes, which can be blocked for the same reasons)

Try to disable IPV6 in the network adapter of your device