- When customers are unhappy, there’s a 91 percent chance they won’t do business with a company again (Lee Resources).
- Dissatisfied customers typically tell nine to 15 other people about their experience; some tell 20 or more (White House Office of Consumer Affairs).
- A negative customer experience is the reason 86 percent of consumers quit doing business with a company (Customer Experience Impact Report).
- Good customer experiences lead 42 percent of consumers to purchase again (Zendesk Customer Service Study).
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Have you ever heard of the “gallic shrug”? 
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Absolutely, Much the same as the redneck “ My give a shit’s battery is dead “ I’m pretty sure
With 6.1 k view’s you’d think that someone would get a new battery, that’s a lot of negativity to ignore.
Let’s see what happens next?!?!
Happening to me too. I just log out and back in again. Be nice to have a fix.
Hi Antoine,
In the past weeks I cannot stream music on Tidal of this error: Unable to open an audio file for playback. In US. Quobuz works fine. So does the tidal app. Have rebooted a bunch, logged out and in, no luck
Mac Mini, Audirvana 3.5.50. And alas, as you might see from my Oct 21 post, not the first time (or the only time).
Sigh, why so buggy?
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It looks like I’m not alone with this problem on Audirvāna 3.5.50. Has anyone received a solution or is Audirvāna not responding. I’m thinking they want to encourage everyone to sign up with their studio offering if that’s the case?
well, I’m in the same boat here. So is the general consensus to move to Roon? There seems to be silence on a solution to this topic. I emailed customer support and they suggested removing the preferences file which did not work. Multiple emails asking for other suggestions have not led to a response. Gives me lower confidence to continue with the latest sub-version of Audirvana. It’s such a shame as I love Audirvāna…
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Having exactly the same problem. Can’t play some tracks on Audirvana, but can play them on Tidal desktop app.
I have no intention to pay for Audirvana Studio subscription model.
It would be very good for @Damien to step up and talk to us all, even if they just cannot find a solution. Just show your face and say “we messed up and can’t solve it, guys”.
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Unable to connect to Tidal. Audirvana 3.5.50 on Mac mini. Are we abandoned? Really?
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This issue has not been resolved in almost 3 years?!! I assume that there have been at least a few updates since September 2019, but this major flaw has not been addressed, nor does it look like the developers are interested in addressing it. I have been using Audirvana Plus for at least that long and the issue is happened to me a few times but it seems to resolve itself after an application and/or system reboot. But now it has been happening for at least 2 weeks, and the tracks that will and will not play are so random! I start a playlist from the first track and after a minute or so the 20th track will play and then the 35th track etc. The issue is not confined to particular albums or particular file formats, is just… Random! I have spent more time in the last two weeks tinkering, throwing away prefs, learning Terminal, restart restart restart, than I have enjoying music and I’m frankly sick of it! I’m not a fan of conspiracy theories, but… have the developers decided to move on in hopes that we will pay $10 a month for something that we already have? I used to have faith in human nature, but the last couple of years have really opened my eyes. Well, I guess it’s time to switch over to the other guys if I’m going to have to pay $120 a year anyway. Sayonara Audirvana!
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Are you sure your random play button is not on?
100% sure, but thanks for asking. If I am experimenting with a playlist I will attempt to play the first song and after a minute or so the, let’s say 25th song starts to play. I have also tried simply to play songs on an album and I am lucky if one plays. Usually after about a minute I will see “unable to open an audio file for playback.” Like others, I can set Tidal to “high,” and all songs play, but of course that is not why we subscribe to it ($30/month Cdn), nor why we bought Audirvana in the first place. I noticed that the developers are responding to technical issues with their current offerings (Origins etc.) but I guess they gave up on those of us who have been using their software for years.
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So this all related to streaming those unable to a audio file?
i’m glad i only use my files then (Origin buyer for me)…
i don’t upsample either,
i only have trouble with the tagging, but i have found ways
to get around all those Audirvana tagging bugs now.
Local files playing for me only, had never had a stop or skip or crash,
just sometimes .DSF files or starting the player first song gave me a static noise,
but not the Burst noise that can bust speakers 
Good luck, all who are streaming…
Just wanted to add that I am also experiencing the issue of being unable to reliably stream Tidal Lossless/Master on the latest version of 3.5.
I can confirm that changing quality back to high seems to resolve all streaming issues, but of course has me limited in quality which defeats the purpose of tidal for many reasons I am sure we all agree on.
I know in this thread and others, Audirvana support seems to be unable to replicate the issue on their end. I would love to spend time screen sharing with support to assist in troubleshooting the issue. It is easy to reproduce on my end.
After investigating, I found this on another thread. Seems to indicate that Audirvana is aware of the issue and the cause. It seems to have been tracked down to a Tidal issue and we are waiting for Tidal to assist in resolution. No MQA / Masters Streaming with Tidal Anymore - #12 by Antoine
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Over the last several months most Tidal albums will not load or open. Those that do only play one or two tracks, using the 3.5 on a Mac. I also have Origin. Is is just a coincidence that my problems with streaming using the 3.5 version started when I purchased Origin or is it a ploy to get me to subscribe to Studio?
There have been some changes to the Tidal API that caused Audirvana 3.5 to no longer work with it. This has been fixed in Studio, but not in 3.5 since it’s been discontinued some time ago.
If you want to stay up to date with the latest streaming services API changes, the only choice is Audirvana Studio, I’m afraid.
I think if 3.5 had those streaming services included, it should be fixed? Should not be a big update to do, i might be wrong 
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Well, it falls on the good will of the Audirvana team. How long do you think they should be doing this in the future, considering that the 3.5 has been discontinued over a year ago?
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Might be an easy fix, i know it is out but it is not like a gui bug or new things added… i don’t know, i never streamed