Unable to open an audiofile for playback

If I login, I am able to play audio file when streaming from Qobuz. But playing a second album or track gives “unable to play an audiofile”.
I have to login again to be able to play another album. I’m streaming from a MacbookPro > Marantz ND8006 (USB DAC) > Marantz PM15.

What can I do?

This is the debug info:

Audirvana Studio 1.8.1 (10801)

macOS 10.15 with 8GB physical RAM

Connected account: (Karel Matla)

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with Power Of Two upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/music/
iTunes/Music library synchronization: last synchronized on Mon Jul 19 23:02:37 2021

Library database path: /Users/karelmatla/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 54723

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 6042MB
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
D&M HOLDINGS INC. ND8006
Model UID:ND8006:154E:300A
UID:AppleUSBAudioEngine:D&M Holdings Inc.:ND8006:14100000:1

Active Sample Rate: 96kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: 192kHz
Sample rate switching latency: none
Limit bitdepth to 24bit: ON
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x30 Built-in Output
Manufacturer: Apple Inc.
Model Name: Apple Inc. Built-in Output
Model UID: AppleHDA:40
UID: AppleHDAEngineOutput:1B,0,1,1:0

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 29 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x31 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

16 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

Local devices found : 1
Device #0: ID 0x30 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:40 UID: AppleHDAEngineOutput:1B,0,1,1:0 Model Name: Apple Inc. Built-in Output

UPnP devices found : 15
Device #0: ID 0x0 Marantz SR6015 UID: uuid:020dc7cc-c692-1114-0080-0006784e0536 Location: http://192.168.68.119:60006/upnp/desc/aios_device/aios_device.xml
Device #1: ID 0x0 Marantz ND8006 UID: uuid:f4e3f756-8402-119e-0080-0005cd8e7057 Location: http://192.168.68.121:60006/upnp/desc/aios_device/aios_device.xml
Device #2: ID 0x0 Denon Home UID: uuid:13be4753-0f35-1bbc-0080-00a96f02adf2 Location: http://192.168.68.114:60006/upnp/desc/aios_device/aios_device.xml
Device #3: ID 0x0 Marantz SR6015 UID: uuid:da409684-d3eb-111b-0080-0006784e0536 Location: http://192.168.68.119:60006/upnp/desc/aios_device/aios_device.xml
Device #4: ID 0x0 Marantz SR6015 UID: uuid:d337a11f-8de8-1a85-0080-0006784e0536 Location: http://192.168.68.119:60006/upnp/desc/aios_device/aios_device.xml
Device #5: ID 0x0 Marantz SR6015 UID: uuid:59930986-9962-26c8-108b-651d18c11525 Location: http://192.168.68.119:60006/upnp/desc/aios_device/aios_device.xml
Device #6: ID 0x0 Marantz SR6015 UID: uuid:b7a17837-e568-3bfa-bf8f-4fdd01f62c69 Location: http://192.168.68.119:60006/upnp/desc/aios_device/aios_device.xml
Device #7: ID 0x0 Marantz ND8006 UID: uuid:5756ed29-e76d-1ee4-0080-0005cd8e7057 Location: http://192.168.68.121:60006/upnp/desc/aios_device/aios_device.xml
Device #8: ID 0x0 Marantz ND8006 UID: uuid:017bd586-ed91-1869-0080-0005cd8e7057 Location: http://192.168.68.121:60006/upnp/desc/aios_device/aios_device.xml
Device #9: ID 0x0 Marantz ND8006 UID: uuid:c3f0d1eb-8bb4-f8e3-a777-97dfba24e254 Location: http://192.168.68.121:60006/upnp/desc/aios_device/aios_device.xml
Device #10: ID 0x0 Marantz ND8006 UID: uuid:4e9806f3-30c5-c42d-155c-4f45f3746b8c Location: http://192.168.68.121:60006/upnp/desc/aios_device/aios_device.xml
Device #11: ID 0x0 Denon Home UID: uuid:2a7130ea-5baa-15f1-0080-00a96f02adf2 Location: http://192.168.68.114:60006/upnp/desc/aios_device/aios_device.xml
Device #12: ID 0x0 Denon Home UID: uuid:ef6e0353-09f0-1229-0080-00a96f02adf2 Location: http://192.168.68.114:60006/upnp/desc/aios_device/aios_device.xml
Device #13: ID 0x0 Denon Home UID: uuid:ead6e997-32a1-7a90-1e65-d8dbced62147 Location: http://192.168.68.114:60006/upnp/desc/aios_device/aios_device.xml
Device #14: ID 0x0 Denon Home UID: uuid:f798ece4-fe1f-1f75-cdbf-51541621b594 Location: http://192.168.68.114:60006/upnp/desc/aios_device/aios_device.xml

its been 8 days and no reaction. please help!

Hello @Argus51,

Sorry for the late reply, do you have the same issue with Studio 1.8.5 and have you tried to disconnect and reconnect your account? You can do this in Studio settings under My account section.

thank you Antoine, for your answer. The problem seems to be solved with the upgrade to 18.5.

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