Unable to Play - Library Tracks

Origin
1

I am having a problem that seems odd. I had my Library connected for many months, but now when opening my music and trying to play I am getting the dreaded “Unable to Play Audio File” message. I can go to my library and pick it and get it playing, but not via the interface via my iPad or on the MacMini where Audirvana resides. Here is my Debug: Audirvana Mac Version 3.5.50 (3580)
macOS 10.14.6 with 12288MB RAM

Registered to Jeff Bryngelson

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/2012MAC/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 9216MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
XMC-1
Model UID:XMC-1:0D8C:0004
UID:AppleUSBAudioEngine:Emotiva Audio Inc:XMC-1:14300000:1

Active Sample Rate: 44.1kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x3d Built-in Output Manufacturer:Apple Inc.
Model UID:AppleHDA:88 UID:AppleHDAEngineOutput:1B,0,1,2:0

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.0
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x3e 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

16 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 20 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

Local devices found : 2
Device #0: ID 0x3d Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:88 UID: AppleHDAEngineOutput:1B,0,1,2:0
Device #1: ID 0x2c RemotePCSound Manufacturer: IDrive Inc. Model UID: RemotePCSound UID: RemotePCSound

UPnP devices found : 1
Device #0: ID 0x0 VIERA VT50 UID: uuid:4D454930-0100-1000-8001-CC7EE7CF4963 Location: http://192.168.68.107:55000/dmr/ddd.xml

2

Hello @jbryngelson,

Does the issue you have is in your local library?

3

Yes

4

Can you please try to sync a track with Audirvāna and try to play this track using your built-In output?

5

How do you do that??

6

Can I get a phone number to talk with someone? I want to get this working, not by a daily forum banter. This is not productive. Please let me know the best way to resolve quickly.

7

You first need to go in Audirvāna settings under Library section. Here you will see a + icon, this will bring you a window to select the folder containing the track.

To select your built-in output, you need to click here:

image

And select your output.

Unfortunately we only provide support through our forum or by mail at support@audirvana.com

8

Ok, I sent an email and detailed instructions were provided to eliminate my double albums for all my music library. They asked me to delete a file which I did. now when I start, it is stuck on LOADING… Should I let it continue or force closure and restart?

9

If you see this, you need need to add a fodler to be synced with Audirvāna by going here:

10

Ok, The Sync folders was empty, so I added the root DIR/Folder of my music library, which contains all my stored music. It is now in the sync process…