Unable to update or install Audirvana on Windows 10

Legacy versions Windows
21

Hello Damien,
where can this “support mailbox” be found?
I could not find it! What prevents you from helping me without this detour - right now?
My OS is Win 10 Pro, Version 1909 - most recent version.
I can`t either update nor reinstall Audirvana.
At every attempt I get the failure message: “MS app-installer failing. You need another app”.
So, what can be done?

Thanks in advance

Klaus

22

The mail support address is support@audirvana.com

Do you have app installer with the last update on your Windows 10? We use it for the installation of Audirvana and make update more easily than before.

23

Hello Damien,
I didn´t have “app installer”. So I reinstalled my Win 10 OS - version 1909 .
Now I am able to install Audirvana (trial version). However my attempt to register it with my license failed with the failure message: “Too many activations”. I guess it should be easy four you to resolve this Problem.

Thanks in advance
Klaus

24

Hello @klaus,

I have removed all your computers from the license database. You can now activate up to two PC running Windows 10.

To install Audirvana on your PC, you can proceed as follows:

  1. install trial version : https://audirvana.com/try-windows/
  2. unlock it by loading your license key
25

Hello Damien,

this worked well. Everything is OK now.

Thank You
Klaus