24bit Hi-Res Files wont play if a 5.1 or 7.1 config is selected in Windows 10

[gwujkiw]

I am having an issue where if I have my sound card configured to 5.1 or 7.1 in windows sound settings and then try to play a 24bit flac hi-res file in Audirvana it will not play. It appears the song will start to play but then the playback timer never starts and no audio is heard out of the speakers.

Oddly enough if Stereo or 3.1 is selected in the for the soundcard in windows 10 the audio will play as expected for these same 24bit files. I also noticed that if 5.1 or 7.1 is selected and a I play a 16bit music file it will play as intended. They issue seems to be with 24bit and the 5.1 and 7.1 configurations.

I have a intel NUC running via HDMI directly to my denon x3500H AVR. Its using the Intel Display Audio device in windows 10. I have also attached pictures to clarify exactly what I mean.

[Antoine]

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

[gwujkiw]

Audirvana 3.5.44

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: C:\Users\HTPC\Music\FLAC
Library database path: C:\Users\HTPC\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 6384MB

Local Audio Engine:WASAPI

Preferred device:

Model UID:
UID:

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
DENON-AVR (Intel® Display Audio) Manufacturer:
Model UID:DENON-AVR (Intel® Display Audio) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{043daa95-0cde-49f1-8fce-6613c49498d1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Multichannel: 6 channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3f, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Channel 2 mapped to 2
Channel 3 mapped to 3
Channel 4 mapped to 4
Channel 5 mapped to 5

Audio channels in use
Number of channels: 6
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 6, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Channel #2 :Stream 0 channel 2
Channel #3 :Stream 0 channel 3
Channel #4 :Stream 0 channel 4
Channel #5 :Stream 0 channel 5
6 ch Integer PCM 16bit little endian 44.1kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
6 ch Integer PCM 16bit little endian 48kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
6 ch Integer PCM 16bit little endian 88.2kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
6 ch Integer PCM 16bit little endian 96kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
6 ch Integer PCM 16bit little endian 176.4kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
6 ch Integer PCM 16bit little endian 192kHz
6 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 1
Device #0: DENON-AVR (Intel® Display Audio) Manufacturer: Model UID: DENON-AVR (Intel® Display Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{043daa95-0cde-49f1-8fce-6613c49498d1}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 6
Device #0[TV] UN65JS8500 UID: uuid:6559d55e-333f-46c7-a8fb-5f0b58096dfa Location: http://192.168.1.16:9197/dmr
Device #1Denon AVR-X3500H UID: uuid:a9c253a6-9ad6-1abe-0080-0005cd84608b Location: http://192.168.1.3:60006/upnp/desc/aios_device/aios_device.xml
Device #2Denon AVR-X3500H UID: uuid:fc174936-a5f5-1468-0080-0005cd84608b Location: http://192.168.1.3:60006/upnp/desc/aios_device/aios_device.xml
Device #3Denon AVR-X3500H UID: uuid:4477dc9f-2bfd-18e0-0080-0005cd84608b Location: http://192.168.1.3:60006/upnp/desc/aios_device/aios_device.xml
Device #4Denon AVR-X3500H UID: uuid:6ce7e05c-ab52-b796-702d-5bc47ffe9681 Location: http://192.168.1.3:60006/upnp/desc/aios_device/aios_device.xml
Device #5Denon AVR-X3500H UID: uuid:cfb2e3b2-b14d-94c8-cc4c-f030931a02da Location: http://192.168.1.3:60006/upnp/desc/aios_device/aios_device.xml

[Antoine]

If you don’t configure 5.1 or 7.1 in Windows and try to play a 5.1 track in audirvana, does it work?

[gwujkiw]

Yes I mentioned in my original post it works and plays as expected if I select stereo or 3.1 as my config in windows 10.

[gwujkiw]

It only occurs with 24bit files in 5.1 and 7.1. Strangely a 16bit file plays as normal.

[gwujkiw]

thx for the help by the way

[Antoine]

Are you using the latest firmware for your Denon?

[gwujkiw]

Yes I am using the latest firmware. Just Checked. It seems software related because the timer for the song doesn’t start. It buffers up like it’s going to start but then the playback timer never starts.