All Streaming Info Lost in Audirvana 3.5

Legacy versions Streaming Old Versions
1

Hello - I have been using Audirvana with Qobuz and Tidal (sometimes at the same time), and I have a library of favorites as well as playlists with both companies. For the pas 6 to 8 months I was using Tidal only.

I was using Audirvana Plus, then installed Audirvana 3.5, and everything was working fine until I re-subscribed to Qobuz with the Studio (hi-rez) option. At that point Audirvana crashed and stopped displaying any information for my favorites in neither Qobuz nor Tidal.

I have disconnected and reconnected my Qobuz account but with no success. I can’t even browse the Qobuz catalog, nothing is available. I figured I would uninstall and re-install and for some strange reason when I removed Audirvana licence from my laptop I had to wait 24 hours before re-installing again (really dumb limit in the software IMO…!)

The strange part is that Audirvana Plus still has all my info, favorites, playlists, purchases… and when I update my favorites in the Qobuz app, it is updated in Audirvana Plus.

Is there a quick fix to get 3.5 running again? (…and I will NOT uninstall Audirvana Plus since it’s the only stable app I have right now for DLNA)

Thanks in advance

Eric

2

Hello @RicoRosso, You may have a damaged preferences file.
To reset it, open the Terminal application, and enter the following two commands:

defaults delete com.audirvana.Audirvana-Plus
defaults delete com.audirvana.Audirvana

Please note you’ll be asked for your license key when you’ll relaunch Audirvana for the first time after this.

3

Merci @Antoine - I have executed the command lines and it erased the preferences of Audirvana Plus, not the most recent release. I still have no access to my Qobuz library/favorites/playlists.
I do have access to my local music library,
Any other idea on how to solve this?
Thanks in advance
Eric

4

If you do have 3.2 and 3.5 on your computer you should uninstall 3.2 and redo the two commands since it have corrupted your preference file.

5

Thanks @Antoine — Before I uninstall 3.2 (which works fine at the moment), in case I can’t get 3.5 to work, will you be able to provide me with a 3.2 version to re-install?
Just to be on the safe side :slight_smile:
Cheers
Eric

6

Do you still have the mail when you purchased Audirvana?

7

@Antoine — Yes I do, if it’s the mail with the serial number, I have been keeping it religiously :slight_smile:

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