AS 1.9, tidal, unable to open an audio file

Studio
1

I’ve recently reinstalled AS, a lot better than earlier iterations, no longer tiny and hollow.
asa
I have it installed on a 2012 macmini (16gig), connected to Metrum Onyx™ via https://lnx.m2tech.biz/products/pens/hiface-two/ and https://www.eliteaudiouk.com/product-page/hidiamond-digital-reference-rca-cable-1m.

The problem that I am having is that I am randomly unable to stream tracks, getting message .‘unable to open an audio file’ (does an audiophile ever really open up, hehe, guest we’re all quite insoular, hehe). This is resolved by restarting AS or computer, but quickly returns. I have tried disconnecting and reconnecting tidal, but this has not resolved the issue. Any advice to help fix this problem is gratefully received?

my debug info is as follows:

Audirvana Studio 1.9.0 (10900)

macOS 10.15.7 with 16GB physical RAM

Connected account of : ******

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: by album
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/administrator/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 49448

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 15360MB
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
hiFaceTWO UAC2 Output
Model UID:hiFaceTWO UAC2:249C:930B
UID:AppleUSBAudioEngine:M2Tech:hiFaceTWO UAC2:14100000:1

Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 24bits little endian Signed Integer, 8 bytes per frame 96kHz

Active Sample Rate: 96kHz
Hog Mode is on

Bridge settings:
Sample rate limitation: 192kHz
Sample rate switching latency: 1s
Limit bitdepth to 24bit: ON
Mute during sample rate change: ON

Selected device:
Local audio device
ID 0x2b hiFaceTWO UAC2 Output
Manufacturer: M2Tech
Model Name: M2Tech hiFaceTWO UAC2 Output
Model UID: hiFaceTWO UAC2:249C:930B
UID: AppleUSBAudioEngine:M2Tech:hiFaceTWO UAC2:14100000:1

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Audio buffer frame size : 58 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x2c 2 channels starting at 1
18 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

24 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 192kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 176.4kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

Local devices found : 2
Device #0: ID 0x46 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:88 UID: AppleHDAEngineOutput:1B,0,1,2:0 Model Name: Apple Inc. Built-in Output
Device #1: ID 0x2b hiFaceTWO UAC2 Output Manufacturer: M2Tech Model UID: hiFaceTWO UAC2:249C:930B UID: AppleUSBAudioEngine:M2Tech:hiFaceTWO UAC2:14100000:1 Model Name: M2Tech hiFaceTWO UAC2 Output

UPnP devices found : 0

2

First thing to try is reducing your buffer to 4000mb

3

Tried this. Still happening.

4

Have you done a disconnect from the “My Account “ screen and logged back in ? Do you have same issue playing to Mac built in speaker ?

5

I’ll give it a try

6

Every time I restart AS it requests that I enter my login details. Actually quite frustrating, I don’t see a save user name and password function.

7

If you do the disconnect once that should stop the login issues unless you disconnect again to change computers

8

I’ll see if it persists. I’m loathed to do a complete uninstall/reinstall, as sounding best it has done in a v long time. I had gone back to 3.5 for a while, as imo AS had major issues early on. Sounding nice now though.

9

Good deal, I’m guessing you can’t upgrade to Monterey
Does your hiface have the latest firmware? I can’t remember exactly the os I was using when one of mine went to crap and I couldn’t update it

Best of luck with it

10

Monterey? Is that latest ver on MacOS? My macmini is 2012 and headless, usually don’t fiddle too much, it just des it’s streaming thang.

11

Monterey 12.1 made a big difference for me with Studio. I’m thinking a 2012 cannot get there as my old Air won’t

12

Cheers. Yes, think too risky to try upgrading OS, I could cause no end of probs. My wee mac is coming up to 10 years old, bought on ebay sub £200. RCA coming out of it worth more hehe (we (I) have audiophile issues, lol)

1 Like
13

Well the log mentions your Mac Mini is running on macOS 10.15.7. Which is Catalina. And that’s the last version of macOS which supports your Mac. So upgrading to a later macOS version won’t work.

14

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