Auddirvana < > Tidal?

Ankienticeman · January 12, 2021, 2:19am

When i try to connect to Tidal (multi year subscriber) the tidal browser signing window appears.
I successfully sign in to tidal. The response is " Do you want to allow this page to open Audirvana Plus 2.app”? Allow or Cancel are the only choices. I do have Audirvana Plus . So I click Allow. Audirvana Plus opens and all my Tidal stuff is there all ok. But Audirvana shoes tidal ‘connect blacked out’ I’ve tried Get Voucher ( the only other choice . I says Ive already gotten a voucher - which i did years ago with my first audirvana. All I want is to get my tidal account and play lists on Aidirvana Plus working

Antoine · January 12, 2021, 9:03am

Hello @Ankienticeman,

Which version of Audirvana 2 are you using?

Ankienticeman · January 12, 2021, 1:08pm

Audirvana Plus 3.2.20. On an Imac running Big Sur 11.1.

Not sure but, I think the Audirvana ‘2’ part comes from my installing the second of two downloads . That is how OS labels multiple downloads of the same item item , item2, item3 etc.

Audirvana version is 3.5.43 (3573)

Antoine · January 12, 2021, 1:52pm

Can you send me your order reference? I can only see your Audirvana version 2 in our database.

Ankienticeman · January 12, 2021, 2:08pm

Dear RICHARD S PERRY,
Thank you for your purchase on http://www.audirvana.com.
You will find below the information for order 58606234 from 2017-03-28.

Antoine · January 12, 2021, 2:14pm

Okay, this is why we couldn’t find you. Do you have two version of Audirvana in your computer?

Ankienticeman · January 12, 2021, 2:36pm

so - in Finder a search for Audirvana yields
two App entries
Audirvana Plus 2.app icon is Blue Circle with A+
Audirvana.app icon is black circle with A
A fid any file search yields the same result. Lots of associated file but no other app

Antoine · January 12, 2021, 2:55pm

Okay so you have two version of Audirvana installed, can you remove Audirvana Plus with the A+ logo? It is causing conflict with Audirvana 3.5 when you are trying to connect to Tidal.

Ankienticeman · January 12, 2021, 3:17pm

yes I can remove it.
before proceeding - Is there anyway to keep the tidal playlists which i have made in Audirvana +

Antoine · January 12, 2021, 3:19pm

The Tidal playlsit you made in Audirvana + are saved in your Tidal account, when you reconnect it in Audrivana 3.5, they will be back.

Ankienticeman · January 12, 2021, 3:34pm

Thank you! All seems to be working. A relief - as i upgraded to 3.5 some months ago and have not been using it because of this issue.
The only issue now is that I inadvertently bought the cross platform version on Sunday. I’ll pursue a refund from the email receipt i got.