Audio Doesn't Play on Many Tracks

[whitey_rolls1984]

Hey all, any help would be appreciated. I’m not having much luck with music management programs. Tried Roon first and it kept skipping my tracks and I couldn’t resolve it.

Now with Audirvana I’m running into issues when streaming tracks from Tidal. Initially I was getting an error message saying that they coudln’t change the integer and the track wouldn’t play. Now with a large number of tracks they just don’t play without an error message.

A good example is I can go into a play list, first track will play, I then skip through tracks and the interface shows I’m skipping through tracks and that the track is loading but it never plays.

Any suggestions?

[Jacob]

Can you share the Debug info here?

[whitey_rolls1984]

Audirvana Studio 1.10.2 (11002)

Windows 10 (19044) with 16GB physical RAM

Connected account of :

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: G:\100 Greatest Rock Songs of 90’s
Library database path: C:\Users\Kyle\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.68.112 on port 54762

ACTIVE STREAMING SERVICES
TIDAL: Connected as PREMIUM

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 5236MB

Local Audio Engine: WASAPI

Preferred device:
Realtek Digital Output (Realtek(R) Audio)
Model UID:MMDEVAPI\AudioEndpoints
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{17cdfa31-0f3b-4b17-a7c6-3bc8b9ac3fce}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 24bits Integer, 8 bytes per frame 88.2kHz

Active Sample Rate: 88.2kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Realtek Digital Output (Realtek(R) Audio)
Manufacturer: Microsoft
Model Name: Realtek Digital Output (Realtek(R) Audio)
Model UID: MMDEVAPI\AudioEndpoints
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{17cdfa31-0f3b-4b17-a7c6-3bc8b9ac3fce}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

5 available sample rates up to 192000Hz
44100
48000
88200
96000
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 20bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 3
Device #0: Speakers (Boom Audio) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{0838d290-db0f-4c68-b2a2-0e577e2a443e}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (Boom Audio)
Device #1: Realtek Digital Output (Realtek(R) Audio) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{17cdfa31-0f3b-4b17-a7c6-3bc8b9ac3fce}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Realtek Digital Output (Realtek(R) Audio)
Device #2: Speakers (Realtek(R) Audio) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c2889c38-7868-468f-bd26-69fc2af053aa}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Speakers (Realtek(R) Audio)

UPnP devices found : 2
Device #0YAS_209 UID: uuid:FFB8F002-4B1F-BE69-81C3-84ACFFB8F002 Location: http://192.168.68.101:49152/description.xml
Device #1SONY XBR-55X800H UID: uuid:23456789-1234-1010-8000-143FA60C6915 Location: http://192.168.68.105:52323/MediaRenderer.xml

[Jacob]

Which output of your PC do you want to play to? The onboard Realtek?
Can you listen to music on this audio device without any problems with other software?

Have you tested with integer mode disabled?

If you limit Tidal to lossy in the settings, can you play everything?

[whitey_rolls1984]

I have a Dac connected to the motherboard using an SPDIF cable, so yes this would be the Realtek.

I’ve had no issues listening to any other software with the current setup. Other than Roon as mentioned but the audio worked it just kept skipping tracks. I use the computer for gaming, watching videos, general use etc. and no problems.

I changed the setting for Tidal so it’s lossless only and the error hasn’t resolved.

Regarding disabling integer mode I don’t see how to do that. I searched the forums and didn’t find any direction - can you assist?

[Jacob]

What is the optical cable connected to? DAC or receiver? What sample rates and bit depth does this device support? Do you happen to send a sample rate to this device that doesn’t support it? Can you play music on the ‘boom audio loudspeakers’?

Sorry for all the questions, but I can’t do much more than this Socratic approach in this case.

[sandsOfArrakis]

Try a different sample rate. My device (Audiotrak Prodigy Cube 24/96) only supports 44.1, 48 and 96 kHz.
AS is set for no limit here, but it might be different with your Realtek.

[whitey_rolls1984]

Thank you for the reply. The DAC I’m using will do the full range. Realtek only goes up to 192khz, so I’ve capped the program at 192khz but it hasn’t resolved the issue.

[whitey_rolls1984]

Thank you for the reply. First off, I don’t have the same menu you do. See the individual who posted directly after you, mine looks like that. There is no “Lew Level Playback Options” so I’m unable to turn off integer mode.

The device supports up to 192khz, I’ve capped the program to 192khz but it hasn’t resolved the issue.

Yes, if I change to the other options the music will play. Issue is the one I need to play it on goes into my headphones which I use 95% of the time.

[Jacob]

If you limit the sample rate to 44.1khz or 96khz does it work? It is searching for who or what could be the culprit.

[whitey_rolls1984]

Got it to work, at 48khz and 44.1khz it works but nothing else does.

Thanks for the help but I wonder why that would be.

[Jacob]

Well, Audirvana, Windows, Realtek, optical cable or the DAC?

If you use Tidal’s own app and play the same tracks in the higher sample rates, does it work?

Is it by chance a long, cheap or not quite fresh optical cable?

Or my favorite, MQA. Tidal 96khz must be a decoded MQA file. Can you test whether you can play higher than 48khz with a file that does not come from Tidal. Or when you set MQA’s auto detect to off, does it matter?

[whitey_rolls1984]

Ya I’ll fiddle and trouble shoot as needed, for now I’m just happy it works.

Thank you for the assitance.