Hello! I am heading towards the end of my trial period: I like the interface and the sound (most important), but I have one annoying problem. Often, not always, there are audio dropouts the first 30 seconds of the track. First dropout comes after 3 seconds, then approximately every third second. This happens 10-15 times and lasts 5-10 seconds every time. After 30 seconds everything is OK. I have tried restarting the PC (Windows 11) and the player (Linn Akurate dac/amp) without any help. As mentioned, this doesn’t always happen. Sometimes fewer dropouts, sometimes none at all.
Welcome…
Please paste your debug information report here, so folks can help the best possible… View the link below that shows where to find the debug information report:
The online User Guide can help you with configuration settings for your system and DAC synergy.
Audirvana Studio 2.10.1 (21001)
Windows 11 (26100) x86_64 with 8GB physical RAM
Connected account of : Torgeir Mjøen
NETWORK
Status: available
Available network interfaces:
Omni_76E798 ({}) is private
Windows Defender Firewall status for this instance of Audirvana Studio
Active profile types: all
Private profile:
Firewall: enabled
Inbound: allowed
Outbound: allowed
Notifications: enabled
Public profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: C:\Users\Torgeir Mjøen\Music
Sync folders at startup: YES
Sort and display order: nb
Library database path: C:\Users\Torgeir Mjøen\AppData\Local\Packages\Audirvana.Audirvana-4118-9684-d80dbb7827cd_q3nymrkmej12j\LocalCache\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite
Local audio files fingerprinting
Tracks with no MBID: 2259
Remote Control server:
Listening on xxx.xxx.xx.xxx on port xxxxx
ACTIVE STREAMING SERVICES
TIDAL: Connected as PREMIUM
APPEARANCE SETTINGS:
UI theme: dark
Font size: regular
Language: System language
Show album covers in tracks list: yes
Source list sorted:
My Music
Radios
Podcasts
Streaming
Local
Startup view: My Music: Albums
Show local extended in source list: no
Use media keys: yes
Use media keys for volume control: yes
Use legacy Bonjour protocol: no
Number of paired remotes: 1
Remote pairing code required: yes
Screen saver disabled: no
=================== AUDIO DEVICE ========================
Active method: UPnP
UPnP network interface
Available Network interfaces:
Wi-Fi
Preferred device: [UPnP] Linn Torgeir:UPnP AV Model UID:Linn Products Ltd Akurate Exakt DSM UID:uuid:4c494e4e-0026-0f22-0def-014149260171
Selected device:Linn Torgeir:UPnP AV
Manufacturer: Linn Products Ltd
Model name: Akurate Exakt DSM
Model UID: Linn Products Ltd Akurate Exakt DSM
UID: uuid:4c494e4e-0026-0f22-0def-014149260171
UPnP device at
6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume control: Yes
Max volume alert: Enabled
MQA capability
Auto-detect MQA devices: Yes
Not automatically detected, user set to not MQA
DSD capability
Unhandled (PCM conversion) with boost gain of 6dB
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
UPnP set capabilities
Maximum PCM frequency set: 192000Hz
Maximum PCM bitdepth set: 24
Not native DSD capable
Avoid RAW PCM streams: No
Unwanted playback stop workaround: No
UPnP / DLNA supported protocols :
http-get::audio/mp4:
http-get::application/vnd.apple.mpegurl:
http-get::audio/aac:
http-get::audio/aacp:
http-get::audio/aiff:
http-get::audio/x-aiff:
http-get::audio/aifc:
http-get::audio/x-aifc:
http-get::audio/x-m4a:
http-get::audio/x-flac:
http-get::audio/ogg:
http-get::audio/x-ogg:
http-get::application/ogg:
http-get::audio/wav:
http-get::audio/wave:
http-get::audio/x-wav:
http-get::audio/x-ms-wma:
http-get::audio/x-ms-asf:
http-get::audio/x-ms-wax:
http-get::audio/x-ms-wvx:
http-get::video/x-ms-asf:
http-get::video/x-ms-wax:
http-get::video/x-ms-wvx:
http-get::audio/mpeg:
http-get::audio/x-mpeg:
http-get::audio/mp1:
http-get::audio/x-mpegurl:
http-get::audio/mpegurl:
http-get::audio/x-scpls:
http-get::text/xml:
tidalhifi.com:::*
qobuz.com:::*
DLNA 1.5: No
Native Gapless playback: Yes
Universal Gapless playback active: No
Missing events workaround: No
Can play native DSD: No
Volume Control: dB (-80dB to 20dB)
Number of channels: 2
Use as stereo device only: No
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz finite length
2 ch Integer PCM 24bit little endian 44.1kHz finite length
2 ch Integer PCM 16bit little endian 88.2kHz finite length
2 ch Integer PCM 24bit little endian 88.2kHz finite length
2 ch Integer PCM 16bit little endian 176.4kHz finite length
2 ch Integer PCM 24bit little endian 176.4kHz finite length
2 ch Integer PCM 16bit little endian 48kHz finite length
2 ch Integer PCM 24bit little endian 48kHz finite length
2 ch Integer PCM 16bit little endian 96kHz finite length
2 ch Integer PCM 24bit little endian 96kHz finite length
2 ch Integer PCM 16bit little endian 192kHz finite length
2 ch Integer PCM 24bit little endian 192kHz finite length
Current device transportInfo:
CurrentTransportState: NO_MEDIA_PRESENT
CurrentTransportStatus: OK
CurrentSpeed: 1
Current device MediaInfo:
NrTracks: 0
MediaDuration: 0:00:00
CurrentURI:
CurrentURIMetadata:
nextURI: NOT_IMPLEMENTED
nextURIMetadata: NOT_IMPLEMENTED
PlayMedium: NONE
RecordMedium: NOT_IMPLEMENTED
WriteStatus: NOT_IMPLEMENTED
Current transport actions:
Current device AVT service description:
<?xml version="1.0"?> 1 0 urn:schemas-upnp-org:device:MediaRenderer:1 Linn Torgeir:UPnP AV Linn Products Ltd Akurate Exakt DSM uuid:4c494e4e-0026-0f22-0def-014149260171 image/png 120 50 32 urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-AVTransport-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-AVTransport-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-AVTransport-1/event urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-ConnectionManager-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-ConnectionManager-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-ConnectionManager-1/event urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-RenderingControl-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-RenderingControl-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-RenderingControl-1/eventCurrent device RootDevice description:
<?xml version="1.0"?> 1 0 urn:schemas-upnp-org:device:MediaRenderer:1 Linn Torgeir:UPnP AV Linn Products Ltd Akurate Exakt DSM uuid:4c494e4e-0026-0f22-0def-014149260171 image/png 120 50 32 urn:schemas-upnp-org:service:AVTransport:1 urn:upnp-org:serviceId:AVTransport /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-AVTransport-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-AVTransport-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-AVTransport-1/event urn:schemas-upnp-org:service:ConnectionManager:1 urn:upnp-org:serviceId:ConnectionManager /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-ConnectionManager-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-ConnectionManager-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-ConnectionManager-1/event urn:schemas-upnp-org:service:RenderingControl:1 urn:upnp-org:serviceId:RenderingControl /4c494e4e-0026-0f22-0def-014149260171/Upnp/upnp.org-RenderingControl-1/service.xml /4c494e4e-0026-0f22-0def-014149260171/upnp.org-RenderingControl-1/control /4c494e4e-0026-0f22-0def-014149260171/upnp.org-RenderingControl-1/eventUPnP devices found : 1
Device #0: Linn Torgeir:UPnP AV
UID: uuid:4c494e4e-0026-0f22-0def-014149260171
Location:
Manufacturer: Linn Products Ltd
Model name: Akurate Exakt DSM
Local
Max. memory for audio buffers: 4096MB
Local Audio Engine: WASAPI
Use max I/O buffer size: ON
Local devices found : 1
Device #0: Høyttalere (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA380D&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{0b93a8b0-832e-42c7-b3d2-10e4bbd98cdd}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Audio Device on High Definition Audio Bus
Chromecast
Chromecast devices found : 2
Device #0: Living Room TV
ID: DnsSd#Chromecast-3fed9c20a9ed6e0c55cd1ffe72f2c6c4._googlecast._tcp.local#0
Model name: Chromecast
Device #1: Gang
ID: DnsSd#Chromecast-639d25bf23917aa707cf97d489f25215._googlecast._tcp.local#0
Model name: Chromecast
For security… You should mask or remove your network TCP/IP address information of your router, DAC, etc…
This sounds like potetially an issue with your network performance to me.I notice from your debug info you are using wireless If you could describe your network configuration that would also be helpful and we may have some ideas.
First steps would be;
- Reboot your network.
- If possible connect your Linn to a wifi network router with an ethernet cable, especially if it is located adjacent to other wireless sources (smart TV, IPTV box etc) I have found that this normally offers the greatest reliability.
- If your wireless network configuration allows it assign QOS bandwidth priority to your Linn and your computer.
Of course, thanks for reminding!
Thanks a lot, this is useful! I suspect the problems might have to do with the network. I forgot to mention, I tried Roon for a while before Audirvana and Roon was much worse. It lost connection after short time every time I used it and then came back after some time (2, 5 or 20 minutes). My network is wireless, but my Linn is connected with ethernet cable to one of the routers (not the main router). Rebooting, I have tried - not better. I wasn’t aware of the QOS option. I’ve enabled it and so far no dropouts! Crossing my fingers - thanks again!
Yes, Roon’s RAAT streaming protocol does put higher demands on network performance than Audirvana so I can imagine it being worse.
I live and work in Kuala Lumpur at the moment in a condo which has floor to ceiling glass on exterior walls and solid concrete internal walls which makes for a very WiFi unfriendly environment in terms of interference from neigbours systems and additionally the younger family members (who seem to refuse to fly the nest) have a lot of wireless devices. Despite this I have through trial, error and research reached a point where I never have any network performance related dropouts or playback stops etc. My current system is a Mesh and like you none of my endpoints are connected to the Main router, all attached to satellites by ethernet but building regulations and a cable phobic wife means my computer connects wirelessly and the backhaul between routers is wireless. A few features of my system are as follows;
- I use a Wifi 7 system - this gives me the advantage of using multi-link operation (MLO) backhaul where 5Ghz and 6Ghz bands (and 2.4 Ghz if selected) data pipes are combined. I have with the use of measuring equipment confirmed under normal family loads I can get 6-7 gbps (sometimes 8 gbps) backhaul speeds which is more than enough to power the family load and ensure my music gets to the endpoints with low latency.
- I prefer a TP Link Deco Wifi 7 system over Netgear Orbi. The Netgear Orbi system uses dumb satellites where only one router is provided in the system. This means all traffic goes through the main router which is not optimal if you are streaming say from and endpoint and computer connecting to the same satellite. My current TP Link Deco BE 22000 system has only routers in a set of 3, all are identical. As such traffic from devices on the same satellite does not have to go to the main router = less latency than I used to observe with an older Netgear Orbi Wifi 6 system
- I use QOS bandwidth optimisation for all my endpoints and my computer running Audirvana.
- The Deco Network app has an optimisation routine which looks for channel interference and assigns my devices to free channels. I run this every few days.
- I also set a timer in my control app to reboot the network at 3am every morning to ensure all stuck RAM that may have built up in the router is cleared.
- My Smart TV’s are located close to endpoints and if the endpoints are using wireless because of no ethernet capability I attach the TV’s with ethernet and then turn off the TV’s Wifi in settings (Samsung TV’s do not turn it off automatically when connected by ethernet. Some others do but not my Samsung’s).
- I tend to set connection preferences (i.e network band) in the Wifi control app for my families devices to be separate to the bands used by my wireless only endpoints. This ensures the wireless endpoint is not competing for bandwidth with too many other devices.
I think the advances interms of Multi-Link Operation combining of network bands in a Wifi 7 system is really useful for those of us who are forced to use wireless for most of their playback chain. In my experience it comes pretty close to backhaul speeds of a 10 gpbs wired network. Going this route ensures I have trouble free streaming to my main HiFi endpoints. It is a significant step up from WiFi 6 in my opinion.
Good luck and I hope you can optimise your Wifi for a trouble free streaming experience…it can be frustrating at times but we normally all get to a happy place in the end!
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I live in Norway in a wooden house which should be quite wifi-friendly? But the problem with bandwith-consuming teenagers and wife sounds familiar :). My system is also a Mesh. Audirvana works fine without dropouts now, and I hope this will continue so I can concentrate on music
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Try the Ethernet option first , certainly with Roon the server to router connection by wi fi is a recipe for dropouts
Audirvana is less networking dependent but the server to router should still be wire, the potential for wi fi interference from neighbours and absorption by walls makes it unreliable in many cases
Buy a long Ethernet cable and try it, it’s a cheap test strategy, even if impractical in the long run it will give you a hint
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