Audio stops abruptly

michael.anda · July 20, 2021, 3:29am

My audio stops abruptly after perhaps 3 or 4 songs. I then have to get up and reboot Audirvana Studio to get playback rolling. I’ve checked my firewall settings and no problem there.

Yohmi · July 20, 2021, 6:18am

You don’t provide enough details… OS, version, source, output…

Hauriou · July 20, 2021, 4:21pm

I’m dealing with the same problem. I have to reboot and reconnect after few songs.
Windows 10, last version, source ASIO.

michael.anda · July 21, 2021, 1:05am

You don’t provide enough details… OS, version, source, output…

Windows 10, latest, Tidal, ASIO

Hauriou · July 21, 2021, 7:55am

’m dealing with the same problem. I have to reboot and reconnect after few songs.

details:
Windows 10, last version, QOBUZ source ASIO.

Antoine · July 21, 2021, 8:05am

Hello @Hauriou and @michael.anda,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Hauriou · July 22, 2021, 7:20am

Hello here is debug info

Thanks

JGS

Version actuelle: 1.5.7 (10507)

SIGNAL PROCESSING:

Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\sorba\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 2a01:cb19:8c8c:9e00:cd72:fc89:e2bf:9f4f on port 59943

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Hi-Fi Sublime+

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 60418MB

Local Audio Engine: ASIO ASIO 2 driver version 1035

Preferred device:

Model UID:
UID:

Active Sample Rate: 96kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
XMOS USB Audio 2.0 ST 3065
Manufacturer:
Model Name: XMOS USB Audio 2.0 ST 3065
Model UID: XMOS USB Audio 2.0 ST 3065
UID: XMOS USB Audio 2.0 ST 3065

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz

Local devices found : 1
Device #0: XMOS USB Audio 2.0 ST 3065 Manufacturer: Model UID: XMOS USB Audio 2.0 ST 3065 UID: XMOS USB Audio 2.0 ST 3065 Model Name: XMOS USB Audio 2.0 ST 3065

UPnP devices found : 0

Antoine · July 22, 2021, 8:55am

Hello @Hauriou , do you have this issue in WASAPI and Kernel Streaming ?

Hauriou · July 22, 2021, 12:14pm

Hello, same issue with wasapi and kernel…

Antoine · July 22, 2021, 12:26pm

Does it always stop at the same time frame?

Hauriou · July 22, 2021, 2:42pm

yes it seems to stop at the same time frame

Antoine · July 23, 2021, 8:22am

Can you post a screenshot of Studio while you have the issue?

Mercman · July 23, 2021, 9:04am

I’m having the same issues as Hauriou running Win 10 with WASAPI, kernel streaming or ASIO when listening to my local files. What is particularly strange, is that if I run AS after first starting the dedicated computer in the AM, it works fine with any setting. If I leave the computer on and restart AS in the afternoon, I have issues.

I’m using a Playback Designs MPD-8. I did not have these issues with my other DAC, an Ayre QX-5 Twenty. Crazy stuff!

Mercman · July 23, 2021, 7:19pm

Tonight, Studio and Remote (iPad Pro) both worked perfectly, so no complaints here!

The sound using kernel streaming was something very special.

Hauriou · July 26, 2021, 7:43am

Here is the screenshot of Studio with the issue

michael.anda · July 28, 2021, 5:17pm

Interesting thing happened just now. I removed the headphone connection from my tube amp and plugged it into my SS preamp/headphone amp and THEN turned off my tube amp. As soon as I hit the power switch AS “turned off” with it. I’ve noticed before (twice) the software stopping exactly at the same time as my wife pulls the power chain on our ceiling fan that switches off the integrated light. This seems to have moved beyond coincidence.

michael.anda · July 28, 2021, 5:18pm

Current version: 1.5.7 (10507)

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\micha\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 172.16.0.3 on port 61149

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 5852MB

Local Audio Engine: ASIO ASIO 2 driver version 1280

Preferred device:

Model UID:
UID:

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Vinshine DENAFRIPS USB DAC
Manufacturer:
Model Name: Vinshine DENAFRIPS USB DAC
Model UID: Vinshine DENAFRIPS USB DAC
UID: Vinshine DENAFRIPS USB DAC

17 available sample rates up to 45158400Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
1411200
1536000
2822400
5644800
11289600
22579200
45158400
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Raw DSD (MSB)
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 768kHz
2 ch Integer PCM 32bit little endian 1411.2kHz
2 ch Integer PCM 32bit little endian 1536kHz
2 ch DSD 8bit big endian in 8bit chunk 2822.4kHz
2 ch DSD 8bit big endian in 8bit chunk 5644.8kHz
2 ch DSD 8bit big endian in 8bit chunk 11289.6kHz
2 ch DSD 8bit big endian in 8bit chunk 22579.2kHz
2 ch DSD 8bit big endian in 8bit chunk 45158.4kHz

Local devices found : 1
Device #0: Vinshine DENAFRIPS USB DAC Manufacturer: Model UID: Vinshine DENAFRIPS USB DAC UID: Vinshine DENAFRIPS USB DAC Model Name: Vinshine DENAFRIPS USB DAC

UPnP devices found : 1
Device #0Living Room TV UID: uuid:23456789-1234-1010-8000-94DB562491E3 Location: http://172.16.0.6:52323/MediaRenderer.xml