Audirvana 3.5.42 completely locking W10 desktop computer

Legacy versions Windows
1

When playing Audirvana my computer will be rendered completely unresponsive in unpredictable intervals.

The screen turns black and the computer does not react on any mouse or keyboard action. The only reliable remedy is a hard shutdown by powering down the machine. In some instances I was able to revive the machine by random keystrokes. The sound from Audirvana continues for a couple of minutes in such situations before it stops as well.

Obviously this is very annoying. There is no direct correlation with other programs running at the same time.nor with a specific Audirvana or Windows release as this happend with previous versions as well.

Does anyone have any clue how to avoid this behaviour? My configuration is as follows:

Audirvana 3.5.42
Fabfilter Pro-Q3
Topping E30 DAC @352,8/384 kHz
AMD Ryzen 7 2700X
64 GB RAM DDR4-3200

Thanks very much!

Wolfgang

2

Hello @WHU,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

3

Hi Damien3, thanks for your quick response.

Here is the information you requested.

Cheers

Wolfgang

Audirvana 3.5.42

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins ACTIVE in realtime mode
	VST3 plugin #0: C:\Program Files\Common Files\VST3\FabFilter Pro-Q 3.vst3
		ClassID: 72C4DB717A4D459AB97E51745D84B39D
	VST3 plugin #1: C:\Program Files\Common Files\VST3\FabFilter Pro-Q 3.vst3
		ClassID: 72C4DB717A4D459AB97E51745D84B39D
	VST3 plugin #2: None
	VST3 plugin #3: None

UPSAMPLING:
SoX custom frequencies
SoX filter parameters
Bandwidth at 0dB = 98.9878
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: by album
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: E:\02_USERDATEN\Musik\Musik
Library database path: E:\02_USERDATEN\Musik\Musik\Audirvana\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 64438MB

Local Audio Engine:WASAPI

Preferred device:
Lautsprecher (E30)
Model UID:Lautsprecher (E30)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{3d0f0393-bc2a-45c2-9303-d65f7bb50d43}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 48kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
Lautsprecher (E30) Manufacturer:
Model UID:Lautsprecher (E30) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{3d0f0393-bc2a-45c2-9303-d65f7bb50d43}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian aligned high in 32bit chunk 768kHz
2 ch Integer PCM 32bit little endian 768kHz

Local devices found : 4
Device #0: Lautsprecher (Realtek® Audio) Manufacturer: Model UID: Lautsprecher (Realtek® Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c026bb1c-06d3-4e8c-842a-4ca5644206cd}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Realtek Digital Output (Realtek® Audio) Manufacturer: Model UID: Realtek Digital Output (Realtek® Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{16e64676-1978-418b-8051-a131b8042810}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: 2 - U32H85x (AMD High Definition Audio Device) Manufacturer: Model UID: 2 - U32H85x (AMD High Definition Audio Device) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{aaed2a5c-850f-4e62-aa82-2b96cafc04a4}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #3: Lautsprecher (E30) Manufacturer: Model UID: Lautsprecher (E30) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{3d0f0393-bc2a-45c2-9303-d65f7bb50d43}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 0

4

Can you first deactivate VST3 and upsampling in the audio output settings and try to play a song?

5

Hi Damien3,

I heeded your advice and disabled upscaling and VST3. With these settings in place I could no longer reproduce the effect of a total lock of my computer screen.

However, as I do need to eq my speakers I did some more testing. It turned out that an unfortunate configuration of my device driver seems to have led to the problem. The graphics card came with an optimised setting for gaming preinstalled. Disabling anything related to improving gaming did the trick, it seems. The screen hasn’t been locked since.

Thanks for your attention!

Wolfgang