Audirvana does not reproduces sound with Marantz HD DAC 1 and Tidal Masters

Hi! i have a problem with reproduction in mi new DAC (Marantz HD DAC1). I configurate all like the instructions says and got no sound. Says “can’t open an audio file”. Im trying to reproduce in windows 64 bits. Need some help.

Hello @Arturo_Avila,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Says: “DSD not compatible”

https://ibb.co/MCDmgDP

Audirvana 3.5.12

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with device max frequency upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\medpu\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as FREE

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 13584MB

Local Audio Engine:WASAPI

Preferred device:
Interfaz de sonido digital (2- Marantz USB Audio)
Model UID:Interfaz de sonido digital (2- Marantz USB Audio)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e8fd06d7-7d95-4bdc-b428-d4326f94ad52}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 192kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Marantz DAC (2- Marantz USB Audio) Manufacturer:
Model UID:Marantz DAC (2- Marantz USB Audio) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e8fd06d7-7d95-4bdc-b428-d4326f94ad52}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

7 available sample rates up to 352800Hz
44100
48000
88200
96000
176400
192000
352800
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz

Local devices found : 3
Device #0: Altavoces (GSX 1200 Pro Main Audio) Manufacturer: Model UID: Altavoces (GSX 1200 Pro Main Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{36a162f1-8fd2-4e3c-a979-a8afb91f1705}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Marantz DAC (2- Marantz USB Audio) Manufacturer: Model UID: Marantz DAC (2- Marantz USB Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{e8fd06d7-7d95-4bdc-b428-d4326f94ad52}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: Headset Earphone (GSX 1200 Pro Communication Audio) Manufacturer: Model UID: Headset Earphone (GSX 1200 Pro Communication Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{97ce63ac-5610-4485-883f-30ec446081ca}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0Dormitorio UID: uuid:a191eea3-2256-43b5-e5ab-0553793b5980 Location: http://192.168.0.11:8091/a191eea3-2256-43b5-e5ab-0553793b5980.xml

Are you trying to play a DSD file?

Im trying to play Tidal Music from Audirvana. Not reproduces a single song.

And my DAC its compatible with DSD, also in my first install a was able to listeng with no problem. I change the DAC to my MacBOOk and Imac and this problem appears.

Disable the upsampling and try again.

Already disable and nothing.

Can you try to connect to tidal and check you account here? https://my.tidal.com/account/subscription

Problem solve!!! THANKS
One last question…, why DSD says it is not supported? My DAC features says it is compatible.

If your DAC is compatible with DSD over PCM, you can set the native DSD read method to “DSD over PCM 1.0” in the device section of the audio settings page.
If your DAC has a volume control, you may need to ensure it is set at 100% during DSD playback to prevent its USB interface from damaging the DSD signal.

Thank you for all mate.