Have both Tidal & Qobuz available w/ Audirvana latest edition 3.5.50. In discover & new releases I can play. I can load my personal HD Library & play all via Audirvana… Using Audirvana If I search an artist and press play… nothing. Been doing this for a couple of days. (Qobuz app & Tidal app itself plays fine.)
Please assist. Thanks.
Hello,
Have you tried to reconnect your Tidal and Qobuz account to Audirvāna?
yes… I can play new releases only.
as I said I am logged into both Tidal & Qobuz. I have logged out and logged back in several times. Both Qobuz & Tidal indicate I am connected. Audirvana issue as Qobuz app will play fine as does Tidal.
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>General>Debug Info
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
Audirvana Mac Version 3.5.50 (3580)
macOS 12.4.0 with 32768MB RAM
Registered to steve freedman
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Users/stevefreedman/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite
ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
TIDAL: Connected as HIFI
=================== AUDIO DEVICE ========================
CoreAudio audio path, buffer I/O frame size: 512
Max. memory for audio buffers: 29696MB
Local Audio Engine:
Exclusive access: Disabled
Integer mode: Enabled
Preferred device:
Benchmark DAC2 USB 1.0 Audio Out
Model UID:Benchmark DAC2 USB Audio 1.0:1781:0E4E
UID:AppleUSBAudioEngine:Benchmark DAC2 :Benchmark DAC2 USB Audio 1.0:0000:1
Active Sample Rate: 48kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:
Local audio device
ID 0x56 Benchmark DAC2 USB 1.0 Audio Out Manufacturer:Benchmark DAC2
Model UID:Benchmark DAC2 USB Audio 1.0:1781:0E4E UID:AppleUSBAudioEngine:Benchmark DAC2 :Benchmark DAC2 USB Audio 1.0:0000:1
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 15 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x57 2 channels starting at 1
8 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
8 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
Local devices found : 2
Device #0: ID 0x56 Benchmark DAC2 USB 1.0 Audio Out Manufacturer: Benchmark DAC2 Model UID: Benchmark DAC2 USB Audio 1.0:1781:0E4E UID: AppleUSBAudioEngine:Benchmark DAC2 :Benchmark DAC2 USB Audio 1.0:0000:1
Device #1: ID 0x4a iMac Pro Speakers Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice
UPnP devices found : 0
With your iMac speakers, do you get the same issue?
Yes… I have rebooted safe mode and PRAM and there is still no playback.
Maybe damien can address this… I would love to do a fresh reinstall.
Antoine and Damien are both of the Audirvana (customer/developer) team.
OK… BTW I also use HQ Player and Qobuz works fine there but does not support other features that Audirvana has… UGGH!
You may have a damaged preferences file.
To reset it, open the Terminal application, and enter the following two commands:
defaults delete com.audirvana.Audirvana-Plus
defaults delete com.audirvana.Audirvana
Please note you’ll be asked for your license key when you’ll relaunch Audirvana for the first time after this.
Studio works fine. The 3.5.50 is the issue.
How do I get my license ? can you resend?
I sent you your key in a private message on the forum.