Audirvana on MacMini suddenly does not recognize my USB DAC?

Legacy versions MacOS
1

Hi
After restarting my MacMini (with the latest IOS software) suddenly audirvana could not see my PS Audio USB DAC.

After restarting the system 2 times, which did not solve the problem, I therefore deleted Audirvana. Now, I want to re-download/re-install Audirvana but I could only find my way to sign up for a new free trial, which I did using the same e-mail as in my original account for which I have already paid membership for a full year.

Now two questions:
Q1: Does this mean I will have to pay full membership again? - or will Audirvana remember my information and avoid re-charging me?
Q2: Will reinstalling Audirvana solve my PS Audio Perfect Wave USB issues? - if not, then what to do?

Best regards
Esben Buhl

2

Hello @Esben,

You have the download button available in your account at My Audirvana Account

In Audio midi setup, does your device is recognized or not at all?

3

Ok. Thanks.

So, I should try and log in at my account and then re-download the program. Will I be charged again?

Audio midi setup:
Prior to de-installing/deleting Audirvane, the USB DAC was not recognized at all. No changes were performed prior to this side in terms of IOS platform, updates or anything else.
I restarted several times, still Audirvana could not detect my USB DAC. This never happened before?

Best,

4

No

If your device is not displayed in audio midi setup, you then should ask PS Audio about it if they had other reports about this issue.

5

Try a different port on the Mac.