Audirvana Studio crashing constantly since newest 1.12.2 update

Since the latest update that I got a week ago, my Audirvana Studio on Windows 10 has been crashing consistently, and usually only after a handful of songs and as early as 3 songs in.

The music would just suddenly stop and the app would freeze. I’d have to terminate it via Window’s Task Manager, and it’s not always easy to kill.

Not only that, but when I restart it, it either won’t start, or it’d start back in factory default mode. It’s not until I restart the computer that it’ll go back to normal with the play queue I have up, although it won’t start on the last song I have on at the crash, but the first song I played when I last open the app.

Audirvana Studio 1.12.2 (11202)

Windows 10 (19044) with 32GB physical RAM

Connected account of : Joe Gunawan

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX with 2x upsampling
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: D:- - CLOUD\OneDrive\Music- - FLAC Hi-Res
Library database path: C:\Users\Joe Gunawan\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.1.12 on port 50757

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 18326MB

Local Audio Engine: WASAPI

Preferred device:
Chord Hugo TT2 (Chord Async USB 44.1kHz-768kHz)
Model UID:MMDEVAPI\AudioEndpoints
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{7d614587-f7b8-409a-a145-e17ca13f026a}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 32bits Integer, 8 bytes per frame 88.2kHz

Active Sample Rate: 88.2kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Chord Hugo TT2 (Chord Async USB 44.1kHz-768kHz)
Manufacturer: Microsoft
Model Name: Chord Hugo TT2 (Chord Async USB 44.1kHz-768kHz)
Model UID: MMDEVAPI\AudioEndpoints
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7d614587-f7b8-409a-a145-e17ca13f026a}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

10 available sample rates up to 768000Hz
44100
48000
88200
96000
176400
192000
352800
384000
705600
768000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: DSD via PCM 1.1
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz
2 ch Integer PCM 24bit little endian 352.8kHz
2 ch Integer PCM 32bit little endian 352.8kHz
2 ch Integer PCM 24bit little endian 384kHz
2 ch Integer PCM 32bit little endian 384kHz
2 ch Integer PCM 24bit little endian 705.6kHz
2 ch Integer PCM 32bit little endian 705.6kHz
2 ch Integer PCM 24bit little endian 768kHz
2 ch Integer PCM 32bit little endian 768kHz

Local devices found : 2
Device #0: Chord Hugo TT2 (Chord Async USB 44.1kHz-768kHz) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7d614587-f7b8-409a-a145-e17ca13f026a}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Chord Hugo TT2 (Chord Async USB 44.1kHz-768kHz)
Device #1: HCDZ (2- High Definition Audio Device) Manufacturer: Microsoft Model UID: MMDEVAPI\AudioEndpoints UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{53aa3fbb-84b8-4c40-8c2b-ca6df220db9a}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: HCDZ (2- High Definition Audio Device)

UPnP devices found : 0

Reduce the pre-load cache to 4000MB.

Hello @JoeyGun13,

Can you send us your audirvana.dmp and audirvana.log file at support@audirvana.com?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:

I did that, and while it reduces the frequency of crashing, it still crashes, just not as often. ASIO works better, but at times it’ll include a portion of the next track at the very end of the clip.

ASIO will sometime stop the track, but it won’t crash the software, I can restart the track.

So I am still experiencing crashes on WASAPI, and ASIO stoppage sometimes affect Windows 10 overall playing after I close out of Audirvana.

Strangely, I have no issues when I don’t use Audirvana Studio at all, or when I play off the Tidal native software. No issues from Audirvana legacy software, too.

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