Audirvana Studio does not work, even if I have paid for a subscription

martas38 · June 10, 2021, 9:41pm

Hi, when I start Studio and log in, it writes that the subscription has expired and links me to my account.
I bought an annual subscription and it says that I have a subscription until May 31, 2022
I tried to reinstall Audirvana. Unsuccessfully.
I tried to disconnect the device (my computer), also without success.
I tried reinstalling my MacOS and it didn’t help either, Audirvana doesn’t work even though I got paid.
Please help!

Martin

Gonzbull · June 10, 2021, 10:19pm

A few more details might help. What OS version? What error shows up?

martas38 · June 10, 2021, 10:42pm

MacOS 11.4. Big Sur.
Writes subscription expired.

martas38 · June 10, 2021, 10:43pm

The trial version also wrote this bug

martas38 · June 10, 2021, 10:47pm

Yes, I use the correct username and password

martas38 · June 10, 2021, 10:50pm

I’ve been writing with them for two weeks now and it hasn’t helped yet.

Gonzbull · June 10, 2021, 10:51pm

Unfortunately this looks like something only Audirvana can fix. Can you log into your account without going through the app? What’s the status of your subscription doing that?

martas38 · June 10, 2021, 10:53pm

I have a subscription until 31.5.2022

martas38 · June 10, 2021, 10:54pm

I will log in to my account normally.

seantokob · February 5, 2022, 8:37am

I am having the same problem. I just paid for 1 year subscription but it’s telling me my trial period ended and to go to my account. In my account, subscription is current

bitracer · February 5, 2022, 10:50am

Login into https://my.audirvana.com/ and check the status there.

Disconnect the registered device, restart Audirvana and perform the login.