Audirvana Studio no valid subscription

JvI · May 4, 2022, 1:42pm

see title. But, according to my account page, my Studio subscription should be valid unti 17th of May. What is wrong ?

Antoine · May 4, 2022, 1:44pm

Hello @JvI,

Do you have this error every time you try to log in Audirvāna Studio?

JvI · May 4, 2022, 1:47pm

no, it is the first time. I was trying to startup Studio once again because Audirvana remote (Plus version) on my Ipad would not connect to Origin.

Antoine · May 4, 2022, 2:08pm

Ok, if you get this error again, please come back to me and I will do further investigations on the subject.

JvI · May 4, 2022, 2:11pm

this is the message.

Antoine · May 4, 2022, 2:20pm

Are you using the same account to connect to Audirvāna Studio and Audirvāna Origin?

JvI · May 4, 2022, 2:27pm

Yes, I do.

Antoine · May 4, 2022, 2:43pm

Ok, do you have this behavior on a Windows or Mac device?

JvI · May 4, 2022, 3:12pm

Windows (10)

Antoine · May 5, 2022, 7:03am

Can you disconnect and then reconnect your account? To do this you need to go to Audirvāna Origin settings, My Account section.

JvI · May 5, 2022, 8:58am

OK, I did the disconnect/connect action. I can now log into Studio as well.

system · August 3, 2022, 8:58am

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