Audirvana (trial) did not start after installation

#1

Hey guys,

i’ve installed Audirvana on 3 PCs (Windows 10 latest Version) and one Mac. All Systems did not start after installtion. For test i’ve connect my Laptop to Wifi from my Mobilephone (that works fine and Audirvana can start as well).

So i think it’s a problem with my Network/Router/Portforwarding? Someone can help?

Thanks and have a nice weekend :slight_smile:

#2

Hello @LexxiCon, can you elaborate a little bit more about it? Did you had a error message when you try to open Audirvana?

#3

Thanks for replay,

No there ist no error message. There is the Windows loading circle (for a very short time). After that nothing. No message or something.

#4

When you try to launch Audirvana, can you see it in your task manager?

#5

Yes. Audirvana starts for about 2 seconds. That’s it

#6

Can you check if you have logs on those locations? It can be in two different locations :

  1. C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
  2. C:\Users[your login]\AppData\Local\Audirvana\Audirvana
1 Like
#7

I will replay when I get back home. Thanks

#8

This is from the furst Log:

Log%201
Log%2011424×1037 345 KB

The second log file doesn’t exsit.

#9

By the way, 192.168.1.7 is the CloudKey (Unifi) i am using. What IP Adress should it be?

#10

Your on a local network so it’s normal to get this address. The problem is not from your CloudKey. Can you go to the event viewer in your Windows 10 and check in the Windows logs Application section if you have errors related to Audirvana?

#11

Unbenannt
Unbenannt1408×665 74.7 KB

i hope this ist the information you’re want :slight_smile:

#12

I’m sorry but that’s not what we need. You need to go in the Event Log of you machine.

image

#13

Oh, then this would be right:

  • System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2019-12-07T17:28:49.039749700Z

    EventRecordID 26619

    Channel Application

    Computer PC-Küche

    Security

  • EventData

    Audirvana.exe
    3.5.2.2002
    5dd41488
    AudirvanaApp.dll
    0.0.0.0
    5dd411df
    c0000005
    00000000006a9177
    1f54
    01d5ad23c7832dc7
    C:\Program Files\WindowsApps\Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj\Audirvana\Audirvana.exe
    C:\Program Files\WindowsApps\Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj\Audirvana\AudirvanaApp.dll
    e7e61421-3c33-40fc-8580-b36417d5071b
    Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj
    App

  • System

    • Provider

    [ Name] Windows Error Reporting

    • EventID 1001

    [ Qualifiers] 0

    Level 4

    Task 0

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2019-12-07T17:28:51.927749200Z

    EventRecordID 26620

    Channel Application

    Computer PC-Küche

    Security

  • EventData

    1454311508574820195
    5
    MoAppCrash
    Nicht verfügbar
    0
    Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj
    praid:App
    3.5.2.2002
    5dd41488
    AudirvanaApp.dll
    0.0.0.0
    5dd411df
    c0000005
    00000000006a9177

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8DAF.tmp.dmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8FF2.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9022.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER902F.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER905F.tmp.txt
    \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Audirvana.Audirv_2aa544b4c4c35245c9c1a6dd2c11836da7cb_d8daeb55_1e7b983e

    0
    e7e61421-3c33-40fc-8580-b36417d5071b
    268435456
    c83b060148633099342ec09c9d5d5763
    0

#14

Further it seems to be a Windows Problem. Today I try a Mac in my local network. This works well.

#15

Any Idea? I would like to use the Softwareware, but I can’t.

#16

Hello @LexxiCon, since you have two different error code in your Event log, can you try the solution described here? https://appuals.com/how-to-fix-event-1000-application-error-on-windows-10/

#17

Hey hey, sry for the late request, it was a very busy time last view weeks.

I would try to follow the shown steps, but the testlicence is finished and I’m not able to install the Software again. Is there any possiblity? I am realy interested to fix the problem.

Alex

#18

Hey Damien, thanks for the new test licence (via PN). Now i’ve checked every point listed in the Link. Nothing fixed the Problem. You got any other Idea? Remamber: The Problem ist only in mein Network and only with my Windows PC’s. My Mac works well with Audirvana (but this isn’t very helpfull to me) and in an other Network there ist no Problem too.

#19

Hello @LexxiCon, do you have the latest version of Audirvana installed (3.5.3) for your computer? You still have crash after that?

#20

I’ve installed the Version from the Windows-Store.