Audirvana (trial) did not start after installation

LexxiCon · November 30, 2019, 7:18pm

Hey guys,

i’ve installed Audirvana on 3 PCs (Windows 10 latest Version) and one Mac. All Systems did not start after installtion. For test i’ve connect my Laptop to Wifi from my Mobilephone (that works fine and Audirvana can start as well).

So i think it’s a problem with my Network/Router/Portforwarding? Someone can help?

Thanks and have a nice weekend

Antoine · December 3, 2019, 3:11pm

Hello @LexxiCon, can you elaborate a little bit more about it? Did you had a error message when you try to open Audirvana?

LexxiCon · December 3, 2019, 3:29pm

Thanks for replay,

No there ist no error message. There is the Windows loading circle (for a very short time). After that nothing. No message or something.

Antoine · December 3, 2019, 3:42pm

When you try to launch Audirvana, can you see it in your task manager?

LexxiCon · December 3, 2019, 4:23pm

Yes. Audirvana starts for about 2 seconds. That’s it

Antoine · December 4, 2019, 10:32am

Can you check if you have logs on those locations? It can be in two different locations :

C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

LexxiCon · December 4, 2019, 12:04pm

I will replay when I get back home. Thanks

LexxiCon · December 4, 2019, 2:41pm

This is from the furst Log:

The second log file doesn’t exsit.

LexxiCon · December 5, 2019, 9:03am

By the way, 192.168.1.7 is the CloudKey (Unifi) i am using. What IP Adress should it be?

Antoine · December 5, 2019, 10:53am

Your on a local network so it’s normal to get this address. The problem is not from your CloudKey. Can you go to the event viewer in your Windows 10 and check in the Windows logs Application section if you have errors related to Audirvana?

LexxiCon · December 6, 2019, 10:50am

i hope this ist the information you’re want

Antoine · December 6, 2019, 4:54pm

I’m sorry but that’s not what we need. You need to go in the Event Log of you machine.

LexxiCon · December 7, 2019, 5:33pm

Oh, then this would be right:

System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2019-12-07T17:28:49.039749700Z

EventRecordID 26619

Channel Application

Computer PC-Küche

Security
EventData

Audirvana.exe
3.5.2.2002
5dd41488
AudirvanaApp.dll
0.0.0.0
5dd411df
c0000005
00000000006a9177
1f54
01d5ad23c7832dc7
C:\Program Files\WindowsApps\Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj\Audirvana\Audirvana.exe
C:\Program Files\WindowsApps\Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj\Audirvana\AudirvanaApp.dll
e7e61421-3c33-40fc-8580-b36417d5071b
Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj
App
System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2019-12-07T17:28:51.927749200Z

EventRecordID 26620

Channel Application

Computer PC-Küche

Security
EventData

1454311508574820195
5
MoAppCrash
Nicht verfügbar
0
Audirvana.Audirvana-4118-9484-d80dbb7827cd_3.5.2.0_x64__fec4hfhj3emgj
praid:App
3.5.2.2002
5dd41488
AudirvanaApp.dll
0.0.0.0
5dd411df
c0000005
00000000006a9177

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8DAF.tmp.dmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8FF2.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9022.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER902F.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER905F.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Audirvana.Audirv_2aa544b4c4c35245c9c1a6dd2c11836da7cb_d8daeb55_1e7b983e

0
e7e61421-3c33-40fc-8580-b36417d5071b
268435456
c83b060148633099342ec09c9d5d5763
0

LexxiCon · December 8, 2019, 1:06pm

Further it seems to be a Windows Problem. Today I try a Mac in my local network. This works well.

LexxiCon · December 12, 2019, 11:06am

Any Idea? I would like to use the Softwareware, but I can’t.

Antoine · December 12, 2019, 12:01pm

Hello @LexxiCon, since you have two different error code in your Event log, can you try the solution described here? https://appuals.com/how-to-fix-event-1000-application-error-on-windows-10/

LexxiCon · January 5, 2020, 1:46pm

Hey hey, sry for the late request, it was a very busy time last view weeks.

I would try to follow the shown steps, but the testlicence is finished and I’m not able to install the Software again. Is there any possiblity? I am realy interested to fix the problem.

Alex

LexxiCon · January 6, 2020, 2:53pm

Hey Damien, thanks for the new test licence (via PN). Now i’ve checked every point listed in the Link. Nothing fixed the Problem. You got any other Idea? Remamber: The Problem ist only in mein Network and only with my Windows PC’s. My Mac works well with Audirvana (but this isn’t very helpfull to me) and in an other Network there ist no Problem too.

Antoine · January 7, 2020, 10:17am

Hello @LexxiCon, do you have the latest version of Audirvana installed (3.5.3) for your computer? You still have crash after that?

LexxiCon · January 7, 2020, 10:59am

I’ve installed the Version from the Windows-Store.