Cambridge Audio ONE recognised but won't play

Connection with external Audio Devices USB DAC
1

Hello, I have installed the trial version on my Macbook pro (Retina, 13-inch, Mid 2014, running Catalina 10.15.7), connecting to a Cambridge Audio ONE CDRX30 through USB. The ONE is showing and selected in Audio Devices. However, when I play a track there is no response. The Play/Pause button shows as || - Pause, suggesting that the application is trying to play the track, but there is no progress showing and no sound.
What am I doing wrong?

Thanks

Debug Info

Audirvana Mac Version 3.5.40 (3570)
macOS 10.15.7 with 8192MB RAM

Trial version using demo license

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Transcend/
iTunes/Music library synchronization: not synchronized
Library database path: /Users/michaelcarvey/Library/Application Support/Audirvana/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 5120MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
Cambridge Audio One
Model UID:Cambridge Audio One :22E8:1729
UID:AppleUSBAudioEngine:Cambridge Audio:USB Audio Device:14100000:2,3

Currently playing in Integer Mode:
Device: 2ch Non-mixable linear PCM Interleaved 16bits little endian Signed Integer, 4 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz
Hog Mode is on

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x5e Cambridge Audio One Manufacturer:Cambridge Audio
Model UID:Cambridge Audio One :22E8:1729 UID:AppleUSBAudioEngine:Cambridge Audio:USB Audio Device:14200000:2,3

6 available sample rates up to 96000Hz
8000
16000
32000
44100
48000
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x5f 2 channels starting at 1
18 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 32kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 16kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 16kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 8kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 16kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 8kHz

24 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 32kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 16kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer 8kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 32kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 16kHz
2 ch Mixable linear PCM Interleaved 16 little endian Signed Integer 8kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 16kHz
2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 8kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 32kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 16kHz
2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 8kHz

Local devices found : 2
Device #0: ID 0x30 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:93 UID: AppleHDAEngineOutput:1B,0,1,1:0
Device #1: ID 0x5e Cambridge Audio One Manufacturer: Cambridge Audio Model UID: Cambridge Audio One :22E8:1729 UID: AppleUSBAudioEngine:Cambridge Audio:USB Audio Device:14200000:2,3

UPnP devices found : 2
Device #0: ID 0x0 A7_05566D UID: uuid:5f9ec1b3-ed59-1900-4530-ec66d105566d Location: http://192.168.0.10:8080/description.xml
Device #1: ID 0x0 Kitchen UID: uuid:5f9ec1b3-ed59-1900-4530-ec66d105702d Location: http://192.168.0.5:8080/description.xml

2

Hello @Fester,

When you try to play a song, do you see something displayed on the One or not at all?

3

Hi Damien,
The ONE only displays that the USB source is selected. The display does not change when I select a track to play.

Thanks

4

I have contacted Cambridge Audio about the problem, but have had no reply as yet.

5

Can you sync a local folder in Audirvana and try to play a track from it?

6

Hi Damien,
Thanks for the help. I’m not near the ONE at the moment, but will try syncing a local folder asap and get back to you.
thanks

7

Hi Damien,
I tried moving a track to a local folder, but it made no difference; still no response.
I think that this is likely to be a problem with the ONE or my Mac. I have tried closing Audirvana, setting teh standard Sound Output to Cambridge Audio One and then playing something from Youtube. All I get is the spinning wheel of death and no progress along the play bar. It’s as if the mac is waiting for some response from the ONE.

8

Have you tried to change the audio port used on your Mac to connect to your DAC?

9

The Mac has two USB ports. I have tried both with the same results. I have no additional hardware connected to the mac (no USB hubs or such like), except the Transcend SD card on which I store my music files. The mid 2014 macbook pros have an integral SD card reader, so the SD card is a permanent resident.
The ONE has an Optical input port. I have read that I can connect an optical cable with a 3.5mm jack to the standard headphone port on the Mac to output the digital signal, but I haven’t purchased the cable yet. I am concerned that if I use this option, all audio output from the Mac will routed to the ONE (not just the music). Is this correct?

10

I should add that I have tried 3 separate cables; two printer cables and a new cable that the supplier claims is better quality and specifically suitable for audio connections.

11

You can try to fiddle with the Integer mode, Exclusive access and polarity.

12

Thanks for the suggestions. I have tried switching all of these options (and a few others), but still get no response from the ONE. I confess that most of this is way over my head.
In the meanwhile, I have received a reply from Cambridge Audio …

Thank you for contacting Cambridge Audio.

The One only supports USB 1.1 and USB Audio 1.0, which works with nearly all common operating systems and computer types without drivers and supports up to 24-bit/96kHz audio, simply plug in and play. In this configuration the One is able to work at up to 24-bit/96kHz by declaring to your computer that it can handle any sample rate from 32kHz to 96kHz. However in some Windows/Mac operating system variants the operating system itself may restrict or fix the output sample rate or re-sample the audio.

With Macs, no extra drivers are required. With the One using the USB Audio 1.0, the One will work with the native Mac OS-X 10.5 (Leopard) or above Audio 1.0 driver and accept audio up to 24-bit/96kHz.

It seems to me that this saying “it should just work”.
Does it mean anything different to you? Is there anything significant in their response?

Thanks

13

maybe a stupid question, but does it play with any other software, like JRiver or HQPlayer… they have both free demos.

14

I have tried Swinsian and also YouTube in a Firefox browser with the standard audio output directed to the ONE (Cambridge Audio One is available as a device in the Sound Preferences). I was hoping that the rich configuration features in Audirvana might get around the problem.

15

you can see your DAC in the Audio Midi Setup in the utilities folder of Applications ?
here on security preferences panels you have features to access soft for files like Audirvana…

Screen Shot 2020-09-29 at 4.19.24 PM
Screen Shot 2020-09-29 at 4.19.24 PM663×572 171 KB

16

OK. This is where I’m up to.
I borrowed a Windows notebook and that worked straightaway, no fussing. I ran Youtube in the browser and redirected the output to the ONE. Clear output, no problems.
I then tried an alternative macbook pro (late 2013) running Sierra 10.12.6. Again, I ran youtube in the browser (safari). This time there was some output, but entirely distorted, stuttering, but just identifiable and playing at the correct speed.
I still get nothing from my mac. No at all sure where to go with this now. I appreciate that this is not a problem with Audirvana and it doesn’t appear to be a problem with the ONE. The older mac produces some output (although distorted), so at least there is somewhere to start.
Any suggestions please.

17

Try to contact the manufacturer for support.