Cannot access Audirvana Studio though 3.5 works fine

I own Audirvana 3.5 and it works fine, even if I sign out and log back in. When I try to use the same login name and password on Audirvana Studio, it takes the info, a bunch of little boxes move left and right under my login information, and then it just sits there. Nothing happens. When I try to sign up for the free trial as though I am a new user, the email with temp password etc never arrives. Thanks for any help.

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