Cannot create Audirvana Account

Studio
1

Dear Community, Dear Audirvana Team,

I am not able to create an account, I already tried some times. I am always receiving the error prompt “can’t seem to find the account” within the browser login window, the client does not do anything at all. I am using the password that has been sent within the first mail from you.

Maybe a problem with your login provider? Otherwise I also would be happy If it is my mistake :slight_smile:

Best

3

have you try in another browser maybe?

4

Clear cookies/cache perhaps? Seems to ring a bell

5

Thanks for your replies - attempted as you proposed, but not solved so far. Does neither work in browser nor in the client. Problem appears to be rooted elsewhere.

Are you able to create a new account?

6

Strange. I’ve logged in to both my accounts successfully earlier today. It would appear the problem might be on your side.

I guess you’ll have to wait for Antoine to get back into the office. Not sure if tomorrow is a bank holiday in France, like it is in the Netherlands. We always celebrate two days of Pentecost here, just like we do with Christmas and Easter.

7

My issue is not about logging in, its about creating a new account - Question is whether you are able to create a new one.

Thanks for your reply anyway. I am from Germany, so same thing here with Pentecost :slight_smile:

8

Hello @vlac123,

You had to click on the button in the mail you received. We activated your account for you :wink:

1 Like
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This seems to be an ongoing issue… I am trying to sign up today, have tried on multiple browsers, operating systems, and even on my phone’s mobile network to rule things out there, and no luck. I really want to try studio as I think it would work well for me, but man this is frustrating.

10

Hello @mikek587, I can see what is going on, can you please give me the information you put in the form in a private message on the forum so I can generate a link for you?

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Hello @mikek587,

Thank you for the information, you should now be able to log to your account using the password you had in the latest mail you received from us :wink:

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