Can't connect to my streamer with Studio

Thanks Jacob for your help. The Atoll Streamer cannot be selected even if it appears in the list. It worked fine with previous Audirvana version. It also works with mConnect iPhone app. Will wait from Audirvana support on Monday.

This option may not solve anything. I thought it would be nice to try.

I understand from the message that the streamer does not support a compatible PCM stream. But it’s strange that the previous version of Audirvana didn’t have this problem with this streamer.

Good luck, if the support makes time for you then it seems to be easy to solve with an update.

It was a quiet day in terms of presence of support on the forum.

Thanks Jacob for the follow up. I send an email to support to have assistance. I gave them the link of this thread so that the other people have some inside about how to solve this.

Do you have the previous version of Audirvana opened while you try to select it in Studio?

Hello Antoine,
Thanks for replying. No I did not have the previous version opened while trying to connect to the Atoll Streamer. I made several tests with the parameters but none of them seems to work. I don’t get what is the regression between Audirvana 3.5 and Audirvana Studio in my case. Nothing had changed but Audirvana software. I tested it with both my MacOs and my Windows OS.
Thanks a lot for the help

Have you tried to reboot the Atoll and/or disconnect/reconnect the Ethernet connection?

Yes, but still not working, don’t know what to do

Did you check the firewall. Disable it to test if it is enabled?

Hello bitracer, Thanks for you reply, firewall disabled but still not working. It looks like that th enew audirvana version is unable to connect to the Atoll Streamer when the previous one was able to

Hmm, something else is at play here. Did you recently install/update some “internet security” software?

Are you able to try from different PC? Another option would be to contact Atoll also. They advertise the streamer as “works with Audirvana”. I assume they’re able to test this on their side. If it’s not the streamer issue, at least you’ll have the confirmation.

I think it comes from the new version of audirvana (ie Audirvana Studio) since it worked fine with Audirvana 3.5. It does not work with my PC nor with my mac laptop nor with my wife laptop. Other App, such as mConnect does work fine.

To me, this still gives the impression that an error message is generated while determining whether a compatible PCM stream can be sent.

Yes I agree. But this was not the case before so there must have been a change when there were a migration from Audirvana 3.5 to Audirvana Studio

Hello @PEA,

Can you send us a copy of 3.5 while you have your Atoll selected? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

Hello Antoine,
Thanks for your help, here is the debug info:

Audirvana Mac Version 3.5.42 (3572)

macOS 10.14.6 with 8192MB RAM

Licence enregistrée pour XXXXXX

SIGNAL PROCESSING:

Polarity Inversion:

Globally: OFF

Per track: ON

Effects plugins NOT ACTIVE

UPSAMPLING:

SoX not in use

SoX filter parameters

Bandwidth at 0dB = 99.5

Filter max length = 30000

Anti-aliasing = 100

Phase = 66

AUDIO VOLUME:

Max allowed volume: 100

Replay Gain: None

SW volume control: OFF

LIBRARY SETTINGS:

Sync list: 0 folders

iTunes/Music library synchronization: not synchronized

Library database path: XXXXXXXXXXX

ACTIVE STREAMING SERVICES

Qobuz: Connected as Qobuz Hi-Fi Sublime

=================== AUDIO DEVICE ========================

Preferred device: UPnP: ATOLL STREAMER Model UID:ATOLL ELECTRONIQUE ATOLL STREAMER UID:uuid:5F9EC1B3-FF59-19BB-8530-0011F6A9456B

Selected device:

UPnP device at http://192.168.1.11:8080/description.xml

ID 0x0 ATOLL STREAMER Manufacturer:ATOLL ELECTRONIQUE

Model UID:ATOLL ELECTRONIQUE ATOLL STREAMER UID:uuid:5F9EC1B3-FF59-19BB-8530-0011F6A9456B

6 available sample rates up to 192000Hz

44100

48000

88200

96000

176400

192000

Volume control: No

MQA capability

Auto-detect MQA devices: No

Not a MQA device, user set to not MQA

DSD capability: Unhandled

Device audio channels

Preferred stereo channels L:0 R:1

Channel bitmap: Ox3, layout:

Channel 0 mapped to 0

Channel 1 mapped to 1

UPnP/DLNA supported protocols:

http-get:*:audio/L16;rate=44100;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=44100;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=48000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=48000;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=96000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=96000;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=88200;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=88200;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=192000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L16;rate=192000;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=44100;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=44100;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=48000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=48000;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=96000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=96000;channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=88200;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=88200;channels=2:DLNA.ORG_PN=LPCM

channels=2:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=192000;channels=1:DLNA.ORG_PN=LPCM

http-get:*:audio/L24;rate=192000;channels=2:DLNA.ORG_PN=LPCM

http-get::audio/x-mpeg:

http-get::audio/mpeg:

http-get::audio/mpegurl:

http-get::audio/x-mpegurl:

http-get::audio/scpls:

http-get::audio/ms-wma:

http-get::audio/x-ms-wma:

http-get::application/octet-stream:

http-get::audio/x-ms-asf:

http-get::application/ogg:

http-get::audio/mp4:

http-get::audio/x-flac:

http-wavetunes::audio/x-ms-wma:

DLNA 1.5: Yes

Gapless playback: Yes

Missing events workaround: No

Can play native DSD: No

Number of channels: 2

Use as stereo device only: No

1 output streams:

Number of active channels: 2, in 1 stream(s)

Channel #0 :Stream 0 channel 0

Channel #1 :Stream 0 channel 1

Stream ID 0x0 0 channels starting at 0

12 virtual formats:

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 44.1kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 44.1kHz

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 88.2kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 88.2kHz

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 176.4kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 176.4kHz

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 48kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 48kHz

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 96kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 96kHz

2 ch Non-mixable linear PCM Interleaved 16 little endian Signed Integer 192kHz

2 ch Non-mixable linear PCM Interleaved 24 little endian Signed Integer 192kHz

0 physical formats

Current device transportInfo:

CurrentTransportState: PLAYING

CurrentTransportStatus: OK

CurrentSpeed: 1

Current device MediaInfo:

NrTracks: 1

MediaDuration: 0:03:59

CurrentURI: http://192.168.1.24:18622/qobuz/130388781.MP3

CurrentURIMetadata: dc:titleLost Angel Nights</dc:title>upnp:artistJames Blake</upnp:artist>upnp:albumFriends That Break Your Heart</upnp:album>upnp:albumArtURIhttp://192.168.1.24:18622/qobuz/images/130388781.jpg</upnp:albumArtURI><res duration=“0:03:59” protocolInfo=“http-get::audio/mpeg:”>http://192.168.1.24:18622/qobuz/130388781.MP3</DIDL-Lite>

nextURI: http://192.168.1.24:18622/qobuz/130388782.MP3

nextURIMetadata:

upnp:classobject.item.audioItem.musicTrack</upnp:class>

dc:titleFriends That Break Your Heart</dc:title>

upnp:artistJames Blake</upnp:artist>

upnp:genreAlternatif et Indé</upnp:genre>

upnp:albumFriends That Break Your Heart</upnp:album>

<upnp:albumArtURI dlna:profileID=“JPEG_TN” xmlns:dlna=“urn:schemas-dlna-org:metadata-1-0/”>http://192.168.1.24:18622/qobuz/images/130388782.jpg</upnp:albumArtURI>

http://192.168.1.24:18622/qobuz/130388782.MP3</res>

PlayMedium: NETWORK

RecordMedium: NOT_IMPLEMENTED

WriteStatus: NOT_IMPLEMENTED

Current device AVT service description:

<?xml version="1.0"?>

1

0

SetAVTransportURI

InstanceID

in

A_ARG_TYPE_InstanceID

CurrentURI

in

AVTransportURI

CurrentURIMetaData

in

AVTransportURIMetaData

SetNextAVTransportURI

InstanceID

in

A_ARG_TYPE_InstanceID

NextURI

in

NextAVTransportURI

NextURIMetaData

in

NextAVTransportURIMetaData

GetMediaInfo

InstanceID

in

A_ARG_TYPE_InstanceID

NrTracks

out

NumberOfTracks

MediaDuration

out

CurrentMediaDuration

CurrentURI

out

AVTransportURI

CurrentURIMetaData

out

AVTransportURIMetaData

NextURI

out

NextAVTransportURI

NextURIMetaData

out

NextAVTransportURIMetaData

PlayMedium

out

PlaybackStorageMedium

RecordMedium

out

RecordStorageMedium

WriteStatus

out

RecordMediumWriteStatus

GetTransportInfo

InstanceID

in

A_ARG_TYPE_InstanceID

CurrentTransportState

out

TransportState

CurrentTransportStatus

out

TransportStatus

CurrentSpeed

out

TransportPlaySpeed

GetPositionInfo

InstanceID

in

A_ARG_TYPE_InstanceID

Track

out

CurrentTrack

TrackDuration

out

CurrentTrackDuration

TrackMetaData

out

CurrentTrackMetaData

TrackURI

out

CurrentTrackURI

RelTime

out

RelativeTimePosition

AbsTime

out

AbsoluteTimePosition

RelCount

out

RelativeCounterPosition

AbsCount

out

AbsoluteCounterPosition

GetDeviceCapabilities

InstanceID

in

A_ARG_TYPE_InstanceID

PlayMedia

out

PossiblePlaybackStorageMedia

RecMedia

out

PossibleRecordStorageMedia

RecQualityModes

out

PossibleRecordQualityModes

GetTransportSettings

InstanceID

in

A_ARG_TYPE_InstanceID

PlayMode

out

CurrentPlayMode

RecQualityMode

out

CurrentRecordQualityMode

Stop

InstanceID

in

A_ARG_TYPE_InstanceID

Play

InstanceID

in

A_ARG_TYPE_InstanceID

Speed

in

TransportPlaySpeed

Pause

InstanceID

in

A_ARG_TYPE_InstanceID

Seek

InstanceID

in

A_ARG_TYPE_InstanceID

Unit

in

A_ARG_TYPE_SeekMode

Target

in

A_ARG_TYPE_SeekTarget

Next

InstanceID

in

A_ARG_TYPE_InstanceID

Previous

InstanceID

in

A_ARG_TYPE_InstanceID

SetPlayMode

InstanceID

in

A_ARG_TYPE_InstanceID

NewPlayMode

in

CurrentPlayMode

GetCurrentTransportActions

InstanceID

in

A_ARG_TYPE_InstanceID

Actions

out

CurrentTransportActions

TransportState

string

STOPPED

PLAYING

PAUSED_PLAYBACK

TRANSITIONING

NO_MEDIA_PRESENT

TransportStatus

string

OK

ERROR_OCCURRED

PlaybackStorageMedium

string

NETWORK

RecordStorageMedium

string

NOT_IMPLEMENTED

PossiblePlaybackStorageMedia

string

PossibleRecordStorageMedia

string

CurrentPlayMode

string

NORMAL

NORMAL

SHUFFLE

REPEAT_ONE

REPEAT_ALL

TransportPlaySpeed

string

1

RecordMediumWriteStatus

string

NOT_IMPLEMENTED

CurrentRecordQualityMode

string

NOT_IMPLEMENTED

PossibleRecordQualityModes

string

NumberOfTracks

ui4

0

1

CurrentTrack

ui4

0

1

1

CurrentTrackDuration

string

CurrentMediaDuration

string

CurrentTrackMetaData

string

CurrentTrackURI

string

AVTransportURI

string

AVTransportURIMetaData

string

NextAVTransportURI

string

NextAVTransportURIMetaData

string

RelativeTimePosition

string

AbsoluteTimePosition

string

RelativeCounterPosition

i4

AbsoluteCounterPosition

i4

CurrentTransportActions

string

LastChange

string

A_ARG_TYPE_SeekMode

string

TRACK_NR

A_ARG_TYPE_SeekTarget

string

A_ARG_TYPE_InstanceID

ui4

Current device RootDevice description:

<?xml version="1.0"?>

1

0

<dlna:X_DLNADOC xmlns:dlna=“urn:schemas-dlna-org:device-1-0”>DMR-1.50</dlna:X_DLNADOC>

<pnpx:X_compatibleId xmlns:pnpx=“http://schemas.microsoft.com/windows/pnpx/2005/11”>MS_DigitalMediaDeviceClass_DMR_V001</pnpx:X_compatibleId>

<pnpx:X_deviceCategory xmlns:pnpx=“http://schemas.microsoft.com/windows/pnpx/2005/11”>Multimedia.DMR</pnpx:X_deviceCategory>

<pnpx:X_hardwareId xmlns:pnpx=“http://schemas.microsoft.com/windows/pnpx/2005/11”>BridgecoCE2DM870_0xBD</pnpx:X_hardwareId>

urn:schemas-upnp-org:device:MediaRenderer:1

ATOLL STREAMER

ATOLL ELECTRONIQUE

http://www.atoll-electronique.com/</manufacturerURL>

High End Streaming Client

ATOLL STREAMER

1.0

http://www.atoll-electronique.com/</modelURL>

0011F6A9456B

uuid:5F9EC1B3-FF59-19BB-8530-0011F6A9456B

123810928305556upc

image/jpeg

48

48

24

/BCO_device_sm_icon.jpg

image/jpeg

120

120

24

/BCO_device_lrg_icon.jpg

image/png

48

48

24

/BCO_device_sm_icon.png

image/png

120

120

24

/BCO_device_lrg_icon.png

urn:schemas-upnp-org:service:RenderingControl:1

urn:upnp-org:serviceId:RenderingControl

/RenderingControl/desc.xml

/RenderingControl/ctrl

/RenderingControl/evt

urn:schemas-upnp-org:service:ConnectionManager:1

urn:upnp-org:serviceId:ConnectionManager

/ConnectionManager/desc.xml

/ConnectionManager/ctrl

/ConnectionManager/evt

urn:schemas-upnp-org:service:AVTransport:1

urn:upnp-org:serviceId:AVTransport

/AVTransport/desc.xml

/AVTransport/ctrl

/AVTransport/evt

urn:schemas-dm-holdings-com:service:X_HtmlPageHandler:1

urn:schemas-dm-holdings-com:serviceId:X_HtmlPage

/HtmlPageHandler/desc.xml

/HtmlPageHandler/ctrl

/HtmlPageHandler/evt

urn:schemas-dm-holdings-com:service:X_WholeHomeAudio:1

urn:schemas-dm-holdings-com:serviceId:X_WholeHomeAudio:1

/WholeHomeAudio/desc.xml

/WholeHomeAudio/ctrl

/WholeHomeAudio/evt

http://192.168.1.11</presentationURL>

UPnP devices found : 1

Device #0: ID 0x0 ATOLL STREAMER UID: uuid:5F9EC1B3-FF59-19BB-8530-0011F6A9456B Location: http://192.168.1.11:8080/description.xml

CoreAudio audio path, buffer I/O frame size: 0

Max. memory for audio buffers: 5120MB

Local Audio Engine:

Exclusive access: Enabled

Integer mode: Enabled

Local devices found : 1

Device #0: ID 0x2e Sortie intégrée Manufacturer: Apple Inc. Model UID: AppleHDA:126 UID: AppleHDAEngineOutput:1B,0,1,1:0

Hello @PEA,

We will send this information to ATOLL as soon as possible and we hope they will come back to us really fast.