Cant even get this started from the beginning

I don’t know what I’m doing wrong but I downloaded the app, set up a trial account and go to import library and I get “Loading…” that never stops. It can’t be this complicated can it? I’ve been using JRiver and want to leave because when there is a problem, it’s impossible to get help. I was hoping this Audirvana would be different.
I have a Mac running 10.13.6 High Sierra
I have a pretty large itunes library stored on an external drive. I point Audirvana to that drive, (I think the path is correct but I’m not sure) then it asks do I want to rename library and I click yes… then I get the “Loading…” that never stops. No progress bar no nothing just “Loading”
I’ve uninstalled the app, redow
nloaded and it does the same thing.

Here is the debug log: PLEASE HELP THANK YOU

Audirvana Mac Version 3.5.43 (3573)
macOS 10.13.6 with 8192MB RAM

Trial version using demo license

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
iTunes/Music library synchronization: not synchronized
Library database path: /Volumes/ARCEE MUSIC LIBRARY/Music/iTunes Music/AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 5120MB

Local Audio Engine:
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
Built-in Output
Model UID:
UID:

Active Sample Rate: 44.1kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x34 Built-in Output Manufacturer:Apple Inc.
Model UID:AppleHDA:15 UID:AppleHDAEngineOutput:1F,3,0,1,1:0

3 available sample rates up to 96000Hz
44100
48000
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: No
Virtual: Yes
MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x35 2 channels starting at 1
3 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

3 physical formats
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 96kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 48kHz
2 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned low in 32bit 44.1kHz

Local devices found : 2
Device #0: ID 0x34 Built-in Output Manufacturer: Apple Inc. Model UID: AppleHDA:15 UID: AppleHDAEngineOutput:1F,3,0,1,1:0
Device #1: ID 0x28 Pro Tools Aggregate I/O Manufacturer: Apple Inc. Model UID: com.Avid.ProToolsAnalogIOAggregateDevice UID: com.Avid.ProToolsAnalogIOAggregateDevice

UPnP devices found : 0

The Library database is the path for the Audirvana database file. You can leave this as standard.

There are two options to add local audiofiles:

  1. The sync folder list
  2. iTunes sync

From https://audirvana.com/support/

Click on the “General Settings” at the top right of the Audirvana logo

Open the “Library” section to import your local files.

  • For MacOS: Press the “+” button to locate the folder containing music accessible on the computer or on the network. You can add other folders at any time. It is also possible to synchronize your iTunes library.