Constant Audio Dropouts during playback, Win 11, Qobuz

Hi everyone,
I have been using Audirvana Studio for a wee while now and tbh I am getting far too many audio drop outs for my liking.
Is that a common issue with Qobuz on Win 11? I have a very decent system and I have been using it on far more taxing tasks than just audio playback.

All feedback or similar issues would be massively appreciated.

Here is the log book of my system :

Audirvana Studio 3.0.3 (30003)

Running on LENOVO 83DF
Windows 11 (26200) x86_64 with 64GB physical RAM

Connected account of :

NETWORK
Status: available
Available network interfaces:
Freebox-5151C9 ({***}) is private
Windows Defender Firewall status for this instance of Audirvana Studio
Active profile types: all
Private profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled
Public profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled
Third party firewall installed and registered in place of Windows Defender:
Avast Antivirus

REMOTE CONTROL SERVER:
Listening on
****
192.***
on port 57383

LOADING/DECODING:
Max audio buffer size: 4402MB
Polarity Inversion:
Globally: OFF
Per track: OFF

SIGNAL PROCESSING:
Convolver: OFF
Internal EQ: ON
Crossfeed: ON
Balance: OFF
in offline mode

PLUGINS: NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Replay Gain: None
Volume step size: 1dB
Max allowed volume: 100
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: C:\Users\f_cas\Music\NativeDSD
AUTO: C:\Users\f_cas\Music\Qobuz
Sync folders at startup: YES
Sort and display order: en_US
Library database path: C:\Users\f_cas\AppData\Local\Packages\Audirvana.Audirvana-4118-9684-d80dbb7827cd_q3nymrkmej12j\LocalCache\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 1003

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

APPEARANCE SETTINGS:
UI theme: dark
Font size: large
Language: Langue du système
Show album covers in tracks list: yes
Source list sorted:
Local
Favoris
Playlists
Streaming
Radios
Podcasts
Startup view: Bibliothèque locale : Albums
Show local extended in source list: yes
Use media keys: yes
Use media keys for volume control: yes
Use legacy Bonjour protocol: no
Number of paired remotes: 0
Remote pairing code required: yes
Screen saver disabled: no

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 4402MB

Local Audio Engine:
WASAPI
Use max I/O buffer size: ON

Preferred device:
Haut-parleurs (HIFIMAN-EF499)
Model UID:USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 16bits Integer, 4 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device: Haut-parleurs (HIFIMAN-EF499)
Manufacturer: HIFIMAN
Model name: HIFIMAN-EF499
Model UID: USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Plays with Audirvāna: No
Override manufacturer settings: No
USB Vendor ID: 0x2fc6
USB Product ID: 0xf043

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000

Volume Control
Physical: Yes
Virtual: No
Max volume alert: Disabled

MQA capability
Auto-detect MQA devices: No
Not automatically detected, user set to not MQA

DSD capability
Unhandled (PCM conversion) with boost gain of 6dB

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz

Local devices found : 2
Device #0: Haut-parleurs (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3C22&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{a171f837-b85c-4f75-a1b7-94ec2707c5ab}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Intel High Definition Audio
Device #1: Haut-parleurs (HIFIMAN-EF499)
Manufacturer: HIFIMAN
Model UID: USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x2fc6
USB Product ID: 0xf043
Model name: HIFIMAN-EF499

UPnP

UPnP network interface
Available Network interfaces:
Wi-Fi

UPnP devices found : 0

Chromecast

Chromecast devices found : 0

:folded_hands: thank you!

I use Audirvana on Windows 11, Mac, and Linux, upsampling to DSD512 and streaming to my main system using UPnP. You’re doing no upsampling, maybe some EQ, with a direct connection. I get no dropouts (local or Qobuz), you do while making your system work less hard than I do.

Have you tried other players to see whether the same thing happens with them?

Thanks @Jud , very good point. I am going to experiment with QOBUZ direct (from the desktop App) and will report back once done.

1 Like

Ok, exactly same issue in QOBUZ desktop app. Basically constant dropouts during the first 20-30 seconds of each track. So the problem definitely lies within QOBUZ or even more upstream…

1 Like

How do you get Qobuz to your computer (IOW, ISP and router setup)?

Same laptop, connected over WIFI, Fiber optics, Really decent up & donwload speed. Enough for Streaming HD content on the TV