Constant Audio Dropouts during playback, Win 11, Qobuz

Hi everyone,
I have been using Audirvana Studio for a wee while now and tbh I am getting far too many audio drop outs for my liking.
Is that a common issue with Qobuz on Win 11? I have a very decent system and I have been using it on far more taxing tasks than just audio playback.

All feedback or similar issues would be massively appreciated.

Here is the log book of my system :

Audirvana Studio 3.0.3 (30003)

Running on LENOVO 83DF
Windows 11 (26200) x86_64 with 64GB physical RAM

Connected account of :

NETWORK
Status: available
Available network interfaces:
Freebox-5151C9 ({***}) is private
Windows Defender Firewall status for this instance of Audirvana Studio
Active profile types: all
Private profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled
Public profile:
Firewall: enabled
Inbound: blocked
Outbound: allowed
Notifications: enabled
Third party firewall installed and registered in place of Windows Defender:
Avast Antivirus

REMOTE CONTROL SERVER:
Listening on
****
192.***
on port 57383

LOADING/DECODING:
Max audio buffer size: 4402MB
Polarity Inversion:
Globally: OFF
Per track: OFF

SIGNAL PROCESSING:
Convolver: OFF
Internal EQ: ON
Crossfeed: ON
Balance: OFF
in offline mode

PLUGINS: NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Replay Gain: None
Volume step size: 1dB
Max allowed volume: 100
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: C:\Users\f_cas\Music\NativeDSD
AUTO: C:\Users\f_cas\Music\Qobuz
Sync folders at startup: YES
Sort and display order: en_US
Library database path: C:\Users\f_cas\AppData\Local\Packages\Audirvana.Audirvana-4118-9684-d80dbb7827cd_q3nymrkmej12j\LocalCache\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Local audio files fingerprinting
Tracks with no MBID: 1003

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

APPEARANCE SETTINGS:
UI theme: dark
Font size: large
Language: Langue du système
Show album covers in tracks list: yes
Source list sorted:
Local
Favoris
Playlists
Streaming
Radios
Podcasts
Startup view: Bibliothèque locale : Albums
Show local extended in source list: yes
Use media keys: yes
Use media keys for volume control: yes
Use legacy Bonjour protocol: no
Number of paired remotes: 0
Remote pairing code required: yes
Screen saver disabled: no

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 4402MB

Local Audio Engine:
WASAPI
Use max I/O buffer size: ON

Preferred device:
Haut-parleurs (HIFIMAN-EF499)
Model UID:USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 16bits Integer, 4 bytes per frame 44.1kHz

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device: Haut-parleurs (HIFIMAN-EF499)
Manufacturer: HIFIMAN
Model name: HIFIMAN-EF499
Model UID: USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Plays with Audirvāna: No
Override manufacturer settings: No
USB Vendor ID: 0x2fc6
USB Product ID: 0xf043

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000

Volume Control
Physical: Yes
Virtual: No
Max volume alert: Disabled

MQA capability
Auto-detect MQA devices: No
Not automatically detected, user set to not MQA

DSD capability
Unhandled (PCM conversion) with boost gain of 6dB

Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 32bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 32bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 32bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 96kHz
2 ch Integer PCM 32bit little endian 96kHz
2 ch Integer PCM 16bit little endian 176.4kHz
2 ch Integer PCM 24bit little endian 176.4kHz
2 ch Integer PCM 32bit little endian 176.4kHz
2 ch Integer PCM 16bit little endian 192kHz
2 ch Integer PCM 24bit little endian 192kHz
2 ch Integer PCM 32bit little endian 192kHz

Local devices found : 2
Device #0: Haut-parleurs (Realtek(R) Audio)
Manufacturer: Realtek
Model UID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3C22&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{a171f837-b85c-4f75-a1b7-94ec2707c5ab}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Model name: Intel High Definition Audio
Device #1: Haut-parleurs (HIFIMAN-EF499)
Manufacturer: HIFIMAN
Model UID: USB\VID_2FC6&PID_F043&REV_0201&MI_00
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{23c42fa5-a319-4940-b0ae-6bc58ca56e7e}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
USB Vendor ID: 0x2fc6
USB Product ID: 0xf043
Model name: HIFIMAN-EF499

UPnP

UPnP network interface
Available Network interfaces:
Wi-Fi

UPnP devices found : 0

Chromecast

Chromecast devices found : 0

:folded_hands: thank you!

I use Audirvana on Windows 11, Mac, and Linux, upsampling to DSD512 and streaming to my main system using UPnP. You’re doing no upsampling, maybe some EQ, with a direct connection. I get no dropouts (local or Qobuz), you do while making your system work less hard than I do.

Have you tried other players to see whether the same thing happens with them?

Thanks @Jud , very good point. I am going to experiment with QOBUZ direct (from the desktop App) and will report back once done.

Ok, exactly same issue in QOBUZ desktop app. Basically constant dropouts during the first 20-30 seconds of each track. So the problem definitely lies within QOBUZ or even more upstream…

How do you get Qobuz to your computer (IOW, ISP and router setup)?

Same laptop, connected over WIFI, Fiber optics, Really decent up & donwload speed. Enough for Streaming HD content on the TV