Crashing after opening

After updating to 1.5.7 when I’m trying to open a song from qobuz just after opening the program, the app crashes. Curiously if I select some file from my local plays normal and then I can play from qobuz. Weird.

I don’t know how to open the dump file so I put on Google Drive.
https://drive.google.com/file/d/19WvposuJbQVRR_A5sYLlDlK41F_Lnp3O/view?usp=sharing

Debug info can be dropped here in a message. Click on debug info in My Account Audirvana and Audirvana will copy the contents of the debug info to the clipboard. Then simply paste it here. No need for Google Drive :smiley:

1 Like

Hello @ledones ,

Can you send us your log and dmp file at [email protected]?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:
https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Thanks @sandsOfArrakis.

Current version: 1.5.7 (10507)

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: G:\Música
AUTO: C:\Users\Led\Music
Library database path: C:\Users\Led\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 2804:5bc:400c:8a0:f41d:59ed:93b6:5e55 on port 51427

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 7768MB

Local Audio Engine: Kernel Streaming

Preferred device:
Alto-falantes (Realtek High Definition Audio)
Model UID:HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_80862040&REV_1000
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{a9fb6d84-27c5-498a-8681-de2058af3775}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: ON

Selected device:
Local audio device
Alto-falantes (Realtek High Definition Audio)
Manufacturer: Realtek
Model Name: Unknown manufacturer
Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_80862040&REV_1000
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{a9fb6d84-27c5-498a-8681-de2058af3775}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Kernel Streaming capable

4 available sample rates up to 192000Hz
44100
48000
96000
192000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Multichannel: 8 channels
Preferred stereo channels L:0 R:1
Channel bitmap: Oxff, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Channel 2 mapped to 2
Channel 3 mapped to 3
Channel 4 mapped to 4
Channel 5 mapped to 5
Channel 6 mapped to 6
Channel 7 mapped to 7

Audio channels in use
Number of channels: 8
Use as stereo device only: Yes
Simple stereo device: No

1 output streams:
Number of active channels: 8, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Channel #2 :Stream 0 channel 2
Channel #3 :Stream 0 channel 3
Channel #4 :Stream 0 channel 4
Channel #5 :Stream 0 channel 5
Channel #6 :Stream 0 channel 6
Channel #7 :Stream 0 channel 7
8 ch Integer PCM 16bit little endian 44.1kHz
8 ch Integer PCM 24bit little endian aligned high in 32bit chunk 44.1kHz
8 ch Integer PCM 16bit little endian 48kHz
8 ch Integer PCM 24bit little endian aligned high in 32bit chunk 48kHz
8 ch Integer PCM 16bit little endian 96kHz
8 ch Integer PCM 24bit little endian aligned high in 32bit chunk 96kHz
8 ch Integer PCM 16bit little endian 192kHz
8 ch Integer PCM 24bit little endian aligned high in 32bit chunk 192kHz

Local devices found : 5
Device #0: Speaker (Digital Video Recorder) Manufacturer: Jaksta Technologies Model UID: jaksta_va UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{e2804a8f-e69c-485f-bf0b-a2e545c2f029}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #1: T24B350 (NVIDIA High Definition Audio) Manufacturer: NVIDIA Model UID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0041&SUBSYS_38422666&REV_1001 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{5c88ea34-a3cb-4104-aeac-ea3feb698ac9}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #2: Realtek Digital Output (Realtek High Definition Audio) Manufacturer: Realtek Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_80862040&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{85eb447b-c60f-4a61-bc80-502d8428faa5}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #3: Alto-falantes (Realtek High Definition Audio) Manufacturer: Realtek Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_80862040&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{a9fb6d84-27c5-498a-8681-de2058af3775}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #4: Realtek Digital Output(Optical) (Realtek High Definition Audio) Manufacturer: Realtek Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_80862040&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{7c3fb3eb-8f9c-4049-b082-f3fc42e57204}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer

UPnP devices found : 0

Can you send us the dmp and log file we previously requested at [email protected] so we can take a look at it?

Done.