Getting error since update

It has been working fine for awhile without any issues, but been crashing since last update. Please see image i’m getting almost every time the track changes.

Annotation 2020-05-23 161235

Works fine with ASIO, but crashes almost every time with WASAPI. I now cannot play MQA files at full potential as my dac (ifi zen dac) only works fully with WASAPI before.

Ok forget it, restarting the laptop fixed it.

Hello.Today I purchased the license, installed version 13.5.13 (my OS is Windows 10). It often happens that playing a song the following message appears: “Audirvana has exited unexpectebly: a miniDump file has been generated. Do you want to show it in explorer?”. After that message Audirvana doesn’t work anymore and it crashes.
I noticed that this issue happens more often playing MQA files (I use Tidal and Dragonfly Red).
Please help me to solve this issue (it had never happened before the update to version 13.5.13). Thanks in advance.

Hello @Bob10 and @Yoh_Nery,

Can you send me a copy of the “Debug Info”? You can get it in Audirvana Settings>General>Debug Info

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message.

Hi @Damien3

Got mine fixed after restarting my laptop. Running the new version without any issues so far.

Thank you.

Hi,
I am getting the same error since the last update. Only when I try to play mqa files from tidal. I use dragonfly black as dac. If I play mqa files trough laptop speakers I don’t get any problem. I tried on another laptop, same problem.
When hit the debug info button, I get another error : unhandlledException: OpenClipboard Failed
But it still copy the info:
Audirvana 3.5.13

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: E:\hd tracks
Library database path: C:\Users\Petru\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
Qobuz: Connected as
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 2664MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (AudioQuest DragonFly Black v1.5)
Model UID:Speakers (AudioQuest DragonFly Black v1.5)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e341ce41-03ad-4759-9bcc-e8821ae32772}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Currently playing in Integer Mode:
Device: 2ch 24bits Integer, 6 bytes per frame 88.2kHz

Active Sample Rate: 88.2kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (AudioQuest DragonFly Black v1.5) Manufacturer:
Model UID:Speakers (AudioQuest DragonFly Black v1.5) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e341ce41-03ad-4759-9bcc-e8821ae32772}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
MQA Renderer device
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz

Local devices found : 2
Device #0: Speakers (2- Conexant SmartAudio HD) Manufacturer: Model UID: Speakers (2- Conexant SmartAudio HD) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{ab281755-ea2b-4e10-bba3-bb3227deda81}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: Speakers (AudioQuest DragonFly Black v1.5) Manufacturer: Model UID: Speakers (AudioQuest DragonFly Black v1.5) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{e341ce41-03ad-4759-9bcc-e8821ae32772}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 0

Hi Demien, how i can take a copy of the “Debug info”?, Audirvana produces a text? Tell me where i can find the file to paste here. Thanks in advance.

You can find it here, you have a button “Debug Info” to press and all of his content is automatically copied in your clipboard.

Hello Audirvana Team, I’m having the same issue described by the users above. Same error message, “Audirvana has exited unexpectebly: a miniDump file has been generated. Do you want to show it in explorer?.” Only when playing MQA devices from Tidal.

It started happening a couple of days ago, I think after a new update was released. The issue only happens when playing Tidal’s MQA files, in my case, using the Dragonfly Cobalt as Dac. When I select a different Dac, like the one from my speakers or TV, I can reproduce Tidal’s MQA files without any issues.

I also noticed something about this issue mentioned by @Bob10, that might be of help. The issue only happens when clicking on the option “Auto-detect MQA devices,” within the DAC’s settings. If I deselect this option, and choose the Dragonfly Cobalt as MQA Renderer manually, the issue does not persists. However, I’m not sure if this affects the audio quality in any way, so I gathered the Debug info of the issue when using the option “Auto-Detect MQA devices” when using my Dragonfly Cobalt.

Here is the Debug info:

Audirvana 3.5.13

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5
Filter max length = 30000
Anti-aliasing = 100
Phase = 66

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 0 folders
Library database path: C:\Users\rodri\AppData\Local\Audirvana\AudirvanaPlus\AudirvanaPlusDatabaseV2.sqlite

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 4942MB

Local Audio Engine:WASAPI

Preferred device:
Speakers (AudioQuest DragonFly Cobalt v1.0)
Model UID:Speakers (AudioQuest DragonFly Cobalt v1.0)
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e9d1dced-0e1b-4478-97b3-58807799db3a}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Speakers (AudioQuest DragonFly Cobalt v1.0) Manufacturer:
Model UID:Speakers (AudioQuest DragonFly Cobalt v1.0) UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{e9d1dced-0e1b-4478-97b3-58807799db3a}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Volume Control
Physical: Yes
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
MQA Renderer device
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz

Local devices found : 3
Device #0: Speakers (AudioQuest DragonFly Cobalt v1.0) Manufacturer: Model UID: Speakers (AudioQuest DragonFly Cobalt v1.0) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{e9d1dced-0e1b-4478-97b3-58807799db3a}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #1: SAMSUNG (NVIDIA High Definition Audio) Manufacturer: Model UID: SAMSUNG (NVIDIA High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{4013a097-41bb-4abe-8b83-f69f43006f17}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Device #2: Realtek Digital Output (Realtek High Definition Audio) Manufacturer: Model UID: Realtek Digital Output (Realtek High Definition Audio) UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{c81521f2-5b81-49a1-97dd-30fffb586c32}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

UPnP devices found : 1
Device #0[TV] Samsung 7 cuarto UID: uuid:297c05f6-ea5e-460d-854e-15f199056906 Location: http://192.168.1.4:9197/dmr

Hello @Rodrigoiki and @p3trrru,

There is currently an issue with the autodetection of MQA device with Windows 10 version of Audirvana. Can you deactivate it and set your DAC manually to Renderer?

Hello,

If I set DAC manually to renderer I don’t get the error anymore. In my opinion the sound quality is the same.

@Damien3, Where have I seen this error before?