Hegel 190 issue with audirvāna studio

Studio
1

I bought audirvana like 2 months ago , I can’t play certain song in certain frcuencies , UPnP crashes all the time , I have noise after every song , anyway …

1 Like
2

Hello @sebas_dro,

Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message

3

Versión actual: 1.6.1 (10601)

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain with device max frequency upsampling
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 1 folders
Manual: (OFFLINE) D:\Music
Library database path: C:\Users\seba_\AppData\Local\Audirvana\Audirvana\AudirvanaDatabase.sqlite

Remote Control server:
Listening on 192.168.0.62 on port 49205

ACTIVE STREAMING SERVICES
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

Max. memory for audio buffers: 4764MB

Local Audio Engine: Kernel Streaming

Preferred device:
Interfaz SPDIF (2- TE7022 Audio w/ SPDIF)
Model UID:USB\VID_1852&PID_7022&REV_0001&MI_01
UID:\?\SWD#MMDEVAPI#{0.0.0.00000000}.{f84e8642-42f8-41cf-9cbd-7fff0f26b676}#{e6327cad-dcec-4949-ae8a-991e976a79d2}

Active Sample Rate: 44.1kHz

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
Interfaz SPDIF (2- TE7022 Audio w/ SPDIF)
Manufacturer: (Audio USB genérico)
Model Name: TE7022 Audio w/ SPDIF
Model UID: USB\VID_1852&PID_7022&REV_0001&MI_01
UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f84e8642-42f8-41cf-9cbd-7fff0f26b676}#{e6327cad-dcec-4949-ae8a-991e976a79d2}
Kernel Streaming capable

4 available sample rates up to 96000Hz
44100
48000
88200
96000
Volume Control
Physical: No
Virtual: No
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:0 R:1
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
2 ch Integer PCM 16bit little endian 44.1kHz
2 ch Integer PCM 16bit little endian 48kHz
2 ch Integer PCM 16bit little endian 88.2kHz
2 ch Integer PCM 16bit little endian 96kHz
2 ch Integer PCM 24bit little endian 44.1kHz
2 ch Integer PCM 24bit little endian 48kHz
2 ch Integer PCM 24bit little endian 88.2kHz
2 ch Integer PCM 24bit little endian 96kHz

Local devices found : 3
Device #0: Philips FTV (Sonido Intel(R) para pantallas) Manufacturer: Intel(R) Corporation Model UID: HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{5cba4068-5053-4226-9b8e-b5fd457ff8ad}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #1: Altavoces (High Definition Audio Device) Manufacturer: Microsoft Model UID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA3811&REV_1000 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{b2fe67e7-dbf8-4b95-af01-c649b8064c0d}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: Unknown manufacturer
Device #2: Interfaz SPDIF (2- TE7022 Audio w/ SPDIF) Manufacturer: (Audio USB genérico) Model UID: USB\VID_1852&PID_7022&REV_0001&MI_01 UID: \?\SWD#MMDEVAPI#{0.0.0.00000000}.{f84e8642-42f8-41cf-9cbd-7fff0f26b676}#{e6327cad-dcec-4949-ae8a-991e976a79d2} Model Name: TE7022 Audio w/ SPDIF

UPnP devices found : 2
Device #0[AV] Samsung Soundbar Q70R UID: uuid:22571f82-7889-421b-ac44-45df3ce50dc9 Location: http://192.168.0.53:9197/dmr
Device #1H190D43F46 UID: uuid:1d19ac9c-1dd2-11b2-ac46-832424bcafd7 Location: http://192.168.0.50:38400/description.xml

4

Perhaps an obvious question. How does it work without upsampling?

5

without upsampling i cant listen MQA 44.1

6

Is it a Hegel DAC/Amp? I think my Hegel Röst has got the same USB chip.

Do you only got problems with MQA?

7

yes its a hegel amp the h190 , with files in 88.2 khz too,
upnp crashes all the time and is not the amp because is very stable with spotify and mconncet …

8

Do you mean that your device is not available in Studio anymore when you play some tracks and need to be restarted to see it again?

9

yes , after it crashed i have to restart everything to listen again or Change to USB

10

Is your H190 using the latest firmware of Hegel? If you are using WiFi connectivity, have you try to reset the network setting of your Hegel?

11

as i said before is not the hegel, i can listen with no problem mconncet and spotify

12

can you send us your audirvana.log file at support@audirvana.com ?

It can be in two different locations :
C:\Users[your login]\AppData\Local\Packages\Audirvana.Audirvana-[… id number that can vary]\LocalCache\Local\Audirvana\Audirvana
C:\Users[your login]\AppData\Local\Audirvana\Audirvana

to show AppData folder:
https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

13

sent!