HighResAudio lost connnection everyday

HI ,

I have HighResAudio streaming annual subscription. I found that I have to disconnect HighResAudio service and login again everyday. Otherwise, I could not play the album, because the selected album show only the album title and cover art, but no track list.

Best regards

Debug Log as below:

Audirvana Studio 1.13.3 (11303)

macOS Version 12.4 (Build 21F79) with 32GB physical RAM

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
SoX not in use
SoX filter parameters
Bandwidth at 0dB = 99.5%
Filter max length = 30000
Anti-aliasing = 100
Phase = 66%

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF

LIBRARY SETTINGS:
Sync list: 2 folders
AUTO: /Volumes/Music-DG/
AUTO: /Volumes/Public/test
iTunes/Music library synchronization: not synchronized
Library database path: /Users/david/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 53575

ACTIVE STREAMING SERVICES
Qobuz: Connected as Qobuz Studio
HRA-Streaming: Connected as SUBSCRIPTION
TIDAL: Connected as HIFI

=================== AUDIO DEVICE ========================

CoreAudio audio path, buffer I/O frame size: 512

Max. memory for audio buffers: 29696MB
Exclusive access: Enabled
Integer mode: Enabled

Preferred device:
LINN PRODUCTS LTD LINN MAIN ROOM:UPNP AV
Model UID:Linn Products Ltd Linn Main Room:UPnP AV
UID:uuid:4c494e4e-0026-0f22-380b-013262290171

Active Sample Rate: 44.1kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:
Local audio device
ID 0x30 NoMachine Audio Adapter
Manufacturer: NoMachine
Model Name: NoMachine Audio Adapter
Model UID: NMAudioDevice_ModelUID
UID: NMAudioDevice_UID

2 available sample rates up to 48000Hz
44100
48000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1

Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes

1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1

Stream ID 0x31 2 channels starting at 1
2 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

2 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

Local devices found : 3
Device #0: ID 0x46 Mac Studio扬声器 Manufacturer: Apple Inc. Model UID: Speaker UID: BuiltInSpeakerDevice Model Name: Apple Inc. Mac Studio扬声器
Device #1: ID 0x30 NoMachine Audio Adapter Manufacturer: NoMachine Model UID: NMAudioDevice_ModelUID UID: NMAudioDevice_UID Model Name: NoMachine Audio Adapter
Device #2: ID 0x3b NoMachine Microphone Adapter Manufacturer: NoMachine Model UID: NMAudioMicDevice_ModelUID UID: NMAudioMicDevice_UID Model Name: NoMachine Microphone Adapter

UPnP devices found : 0

Hello @gmfit,

Can you send a screenshot when you have this behavior?

FYI, Thanks!

Hello @Antoine ,

Any advise?

Thanks!

Hello @gmfit,

Sorry for the late reply. Can you cehck if you have the same behavior when you take a look at this album in Audirvāna Studio?

Yes, same behavior in Audirvana studio.