iOS app crashing

the app works except for when i try to click the currently playing track and the iOS app just completely crashes

i’ve uninstalled and reinstalled both iOS and macOS origin app

please help

Have you try the new remote in beta mode?

just tried that and same problem, crashing instantly when clicking currently playing track
:sob:

Last ios system?, you hard restart your phone?
What you do exactly, click the playing track?

I can pause, click cover, advance the transport bar, drag back the transport bar…

latest ios, yes to restarting, click the track = crash the app

i can’t even do volume control… really annoying

i can go through the library and play something else, so it’s weird

So, you have an iPhone, latest iOS, what Audirvana version in computer?

Hi @ilikemusic,

Can you send us a copy of the “Debug Info” ? You can get it in Audirvana Settings>My account

Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message.

Audirvana Origin 2.5.10 (20510)

macOS 13.6.3 with 128GB physical RAM

Connected account of : (removed for privacy on this forum)

NETWORK
Status: available

SIGNAL PROCESSING:

Polarity Inversion:
	Globally: OFF
	Per track: ON
Effects plugins NOT ACTIVE

UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear

AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: ON

LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/musicdrive/Music
iTunes/Music library synchronization: not synchronized
Library database path: /Users/mac/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite

Remote Control server:
Listening on 127.0.0.1 on port 54020

=================== AUDIO DEVICE ========================

Active method: Local

Max. memory for audio buffers: 40210MB

Local Audio Engine: CoreAudio
Exclusive access: ON
Integer mode: ON
Use max I/O buffer size: ON
Actual I/O buffer frame size: 512

Preferred device:
Built-in Output
Model UID:
UID:

Active Sample Rate: 48kHz
Hog Mode is off

Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF

Selected device:Universal Audio Thunderbolt
Manufacturer: Universal Audio, Inc.
Model name: Universal Audio, Inc. Universal Audio Thunderbolt
Model UID: com_uaudio_driver_UAD2System:Universal Audio Apollo
UID: com_uaudio_driver_UAD2AudioEngine:0
ID 0x64

6 available sample rates up to 192000Hz
44100
48000
88200
96000
176400
192000
Audio buffer frame size : 15 to 3072 frames
Current I/O buffer frame size : 512

Volume Control
Physical: No
Virtual: No
Max volume alert: Enabled

MQA capability
Auto-detect MQA devices: No
Not a MQA device, user set to not MQA

DSD capability
Unhandled (PCM conversion) with boost gain of 6dB

Device audio channels
Multichannel: 36 channels
Preferred stereo channels L:21 R:22
Channel bitmap: Oxffffffffffffffff, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Channel 2 mapped to 2
Channel 3 mapped to 3
Channel 4 mapped to 4
Channel 5 mapped to 5
Channel 6 mapped to 6
Channel 7 mapped to 7
Channel 8 mapped to 8
Channel 9 mapped to 9
Channel 10 mapped to 10
Channel 11 mapped to 11
Channel 12 mapped to 12
Channel 13 mapped to 13
Channel 14 mapped to 14
Channel 15 mapped to 15
Channel 16 mapped to 16
Channel 17 mapped to 17
Channel 18 mapped to 18
Channel 19 mapped to 19
Channel 20 mapped to 20
Channel 21 mapped to 21
Channel 22 mapped to 22
Channel 23 mapped to 23
Channel 24 mapped to 24
Channel 25 mapped to 25
Channel 26 mapped to 26
Channel 27 mapped to 27
Channel 28 mapped to 28
Channel 29 mapped to 29
Channel 30 mapped to 30
Channel 31 mapped to 31
Channel 32 mapped to 32
Channel 33 mapped to 33
Channel 34 mapped to 34
Channel 35 mapped to 35

Audio channels in use
Number of channels: 36
Use as stereo device only: No
Simple stereo device: No

1 output streams:
Number of active channels: 36, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Channel #2 :Stream 0 channel 2
Channel #3 :Stream 0 channel 3
Channel #4 :Stream 0 channel 4
Channel #5 :Stream 0 channel 5
Channel #6 :Stream 0 channel 6
Channel #7 :Stream 0 channel 7
Channel #8 :Stream 0 channel 8
Channel #9 :Stream 0 channel 9
Channel #10 :Stream 0 channel 10
Channel #11 :Stream 0 channel 11
Channel #12 :Stream 0 channel 12
Channel #13 :Stream 0 channel 13
Channel #14 :Stream 0 channel 14
Channel #15 :Stream 0 channel 15
Channel #16 :Stream 0 channel 16
Channel #17 :Stream 0 channel 17
Channel #18 :Stream 0 channel 18
Channel #19 :Stream 0 channel 19
Channel #20 :Stream 0 channel 20
Channel #21 :Stream 0 channel 21
Channel #22 :Stream 0 channel 22
Channel #23 :Stream 0 channel 23
Channel #24 :Stream 0 channel 24
Channel #25 :Stream 0 channel 25
Channel #26 :Stream 0 channel 26
Channel #27 :Stream 0 channel 27
Channel #28 :Stream 0 channel 28
Channel #29 :Stream 0 channel 29
Channel #30 :Stream 0 channel 30
Channel #31 :Stream 0 channel 31
Channel #32 :Stream 0 channel 32
Channel #33 :Stream 0 channel 33
Channel #34 :Stream 0 channel 34
Channel #35 :Stream 0 channel 35

Stream ID 0x65 36 channels starting at 1
6 virtual formats:
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 192kHz
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 176.4kHz
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
36 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz

6 physical formats
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 192kHz
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 176.4kHz
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 96kHz
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 88.2kHz
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 48kHz
36 ch Mixable linear PCM Interleaved 24 little endian Signed Integer aligned high in 32bit 44.1kHz

Local devices found : 2
Device #0: ID 0x7e Built-in Output
Manufacturer: Apple Inc.
Model UID: AppleHDA:7
UID: AppleHDAEngineOutput:1F,3,0,1,2:0
Model name: Apple Inc. Built-in Output
Device #1: ID 0x64 Universal Audio Thunderbolt
Manufacturer: Universal Audio, Inc.
Model UID: com_uaudio_driver_UAD2System:Universal Audio Apollo
UID: com_uaudio_driver_UAD2AudioEngine:0
Model name: Universal Audio, Inc. Universal Audio Thunderbolt

UPnP

UPnP devices found : 0

Chromecast

Chromecast devices found : 0

i just installed the new v5 ios app… same problems, unfortunately

i can “love” a track, i can start and stop a track, but i can’t click the track to go into volume control, scrubbing single-track view, the ios app just crashes instantly

i can play a track from a playlist and can even play/pause with the play icon from the section at the bottom section of the ios app with the current track

the ios app crashes instantly when i click the audio track at the bottom section of the ios app with the current track, but the audio track continues to play fine

so … currently, the only way for volume control and scrubbing through a song is to screen share into the mac to use the macos app… super annoying

buttttt… i will say, the macos app has been working perfectly … i also removed it from applications and reinstalled hoping that would help, but nope.

Can you please try the 5.0.1 beta update you can find on Testflight?

i only see v4.3.0 on testflight and it also crashes on that

Sorry, I forgot to send you a link, you can find it in your PMs.