Hello, I am a week into my free trial period and I am disappointed. Audirvana Origin only loads a small portion of the music files on my external drive.
I tried deleting everything and starting all over. Other files were loaded, but never my whole library. Any idea what I am doing wrong?
(Macbook Air, OS Ventura, Scandisk SSD 2TB)
Hi @filletk,
Can you send us a copy of the “Debug Info” when you have this issue? You can get it in Audirvana Settings>My account
Note: By clicking on the Debug Info button, Audirvana automatically copies all its content, all you have to do is paste it in response to this message
Hi, thanks for the fast response. Here is the Debug Info:
Audirvana Origin 2.5.2 (20502)
macOS 13.3.1 with 8GB physical RAM
Connected account of : Koen Fillet
NETWORK
Status: available
SIGNAL PROCESSING:
Polarity Inversion:
Globally: OFF
Per track: ON
Effects plugins NOT ACTIVE
UPSAMPLING:
r8brain not in use
r8brain filter parameters
Bandwidth = 99.5%
Stop band attenuation 218dB
Phase linear
AUDIO VOLUME:
Max allowed volume: 100
Replay Gain: None
SW volume control: OFF
LIBRARY SETTINGS:
Sync list: 1 folders
AUTO: /Volumes/Extreme SSD 1/
iTunes/Music library synchronization: last synchronized on Fri Nov 10 09:47:57 2023
Library database path: /Users/koen/Library/Application Support/Audirvana/AudirvanaDatabase.sqlite
Remote Control server:
Listening on 127.0.0.1 on port 63654
=================== AUDIO DEVICE ========================
Active method: Local
Max. memory for audio buffers: 5120MB
Local Audio Engine: CoreAudio
Exclusive access: ON
Integer mode: ON
Use max I/O buffer size: ON
Actual I/O buffer frame size: 512
Preferred device:
Apple Inc. Externe koptelefoon
Model UID:Codec Output
UID:BuiltInHeadphoneOutputDevice
Active Sample Rate: 44.1kHz
Hog Mode is off
Bridge settings:
Sample rate limitation: none
Sample rate switching latency: none
Limit bitdepth to 24bit: OFF
Mute during sample rate change: OFF
Selected device:MacBook Air luidsprekers
Manufacturer: Apple Inc.
Model name: Apple Inc. MacBook Air luidsprekers
Model UID: Speaker
UID: BuiltInSpeakerDevice
ID 0x7e
4 available sample rates up to 96000Hz
44100
48000
88200
96000
Audio buffer frame size : 14 to 4096 frames
Current I/O buffer frame size : 512
Volume Control
Physical: Yes
Virtual: Yes
Max volume alert: Enabled
MQA capability
Auto-detect MQA devices: Yes
Not a MQA device, user set to not MQA
DSD capability: Unhandled
Device audio channels
Preferred stereo channels L:1 R:2
Channel bitmap: Ox3, layout:
Channel 0 mapped to 0
Channel 1 mapped to 1
Audio channels in use
Number of channels: 2
Use as stereo device only: No
Simple stereo device: Yes
1 output streams:
Number of active channels: 2, in 1 stream(s)
Channel #0 :Stream 0 channel 0
Channel #1 :Stream 0 channel 1
Stream ID 0x7f 2 channels starting at 1
4 virtual formats:
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
4 physical formats
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 96kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 88.2kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 48kHz
2 ch Mixable linear PCM Interleaved 32 little endian Signed Float 44.1kHz
Local devices found : 3
Device #0: ID 0x7e MacBook Air luidsprekers
Manufacturer: Apple Inc.
Model UID: Speaker
UID: BuiltInSpeakerDevice
Model name: Apple Inc. MacBook Air luidsprekers
Device #1: ID 0x3f Microsoft Teams Audio
Manufacturer: Microsoft Corp.
Model UID: MSLoopbackDriverDevice_ModelUID
UID: MSLoopbackDriverDevice_UID
Model name: Microsoft Corp. Microsoft Teams Audio
Device #2: ID 0x49 SoundTap Virtual Device
Manufacturer: NCH Software.
Model UID: SoundTapVirtualAudioDevice_ModelUID
UID: SoundTapVirtualAudioDevice_UID
Model name: NCH Software. SoundTap Virtual Device
UPnP
UPnP devices found : 0
Chromecast
Chromecast devices found : 1
Device #0: Hobbykamer
ID: 56605a54590daaa8528421a84a2902d7
Model name: Chromecast HD
Ok, can you go in the Audirvāna settings and in the My account section? You will see a button ‘Start Log Session’, click on it and then click on the Sync button next to your folder path in Audirvāna Origin settings. After the sync is done, click on ‘Stop Log Session’ and then send me the log file you can find by clicking on the button ‘Open Log Folder’ at support@audirvana.com